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BBB Business Review

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BBB Accredited Business since 04/11/2001

USFamily.Net/Velocity Telephone, Inc.

Phone: (763) 521-0401Fax: (763) 222-1001View Additional Phone Numbers4050 Olson Memorial Hwy, Ste 100, Golden ValleyMN 55422-5347 Send email to USFamily.Net/Velocity Telephone, Inc.View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

USFamily.net/Velocity Telephone, inc. is a locally owned Minnesota based company.

BBB Accreditation

A BBB Accredited Business since 04/11/2001

BBB has determined that USFamily.Net/Velocity Telephone, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised USFamily.Net/Velocity Telephone, Inc.'s rating include:

  • Length of time business has been operating.
  • No complaints filed with BBB.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on USFamily.Net/Velocity Telephone, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 12/29/1998Business started: 02/01/1997
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Department of Commerce
85 7th Pl E Ste 500
Saint Paul, MN55101-6013
(651) 539-1500
http://www.commerce.state.mn.us

Contact Information
Principal: James Lundberg (CEO)Customer Contact: Tom O'Brien (Director of Operations) Ron Cleven (CIO) Jim Hickle (President)
Business Category

Internet Services, VOIP (Voice Over Internet Protocol) Sales & Service, Internet-Based Telephone Service, Telephone Communications, Telephone Equipment & Systems Dealers, Fiber Optics

Products & Services

According to the information provided by USFamily.Net/Velocity Telephone, Inc., this company offers Internet access and telephone service for both residences and businesses.

Hours of Operation
Mon: 07:00 AM to 08:00 PMTue: 07:00 AM to 08:00 PMWed: 07:00 AM to 08:00 PMThu: 07:00 AM to 08:00 PMFri: 07:00 AM to 06:00 PMSat: 10:00 AM to 06:00 PM
Service Area

Metro Twin Cities/Minnesota

Alternate Business Names
Xpandable Technology, Inc., U S Family Net, Velocity Telephone, Inc.
BBB Program Participation
This company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.

If you choose to do business with USFamily.Net/Velocity Telephone, Inc., please let them know that you contacted BBB for a Business Review.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.