Business ProfileforUS Internet Corp

Unreliable internet service impacted by weather. US Internet advertises on its website that its service, "Fiber is installed directly to your home." However, in many homes such as the all new building I reside in, which is in a highly urban area in the *******************, the "Fiber" internet service is actually delivered via air transmission dish antennas. After experiencing countless internet drop-outs and slowdowns and troubleshooting with USI tech support, the last tech support agent connected the dots with the bad weather we were experiencing and disclosed my building's connectivity is subject to interruption because of the air transmission connection and that there were no plans to physically run fiber to my building. I work from home and have invested in gigabit wired networking, wifi 6e mesh wireless and even backup ********* in order to ensure a reliable setup for working remotely. To have the Internet unexpectedly drop and remain offline when we experience rain, snow, hail, strong winds, etc. is unacceptable and highly frustrating especially when you're in the middle of a Zoom call, watching a ******* movie or streaming a sporting event. It's frankly false advertising by US Internet to sell a wireless based connection as the fastest "Fiber" internet technology. I really wanted to like US Internet because when the weather is perfect, the connectivity is truly superb. Unfortunately, frequent weather events is a fact of life living in ********* and I can't recommend US Internet unless they can be upfront and transparent about the internet services they actually provide. Because I'm in a new building that also wired each unit with hookups for ******* Xfinity and Centurylink DSL I'll be looking to switch to another provider. If you really want to go with US Internet, be sure to call their Tech Support line first to understand whether or not they are truly running Fiber to your home or if they're taking an inferior shortcut like they did in my case.