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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for UnitedHealth Group include:
- Failure to respond to 4 complaint(s) filed against business
- 35 complaint(s) filed against business that were not resolved
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||525|
|Total Closed Complaints||1223|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||27|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMichelle Johnson, Manager of Consumer Affairs Consumer Affairs, Owner / Manager Jay Anliker, President Michael Blaszyk, Owner Laurie Curnow, Manager of Consumer Affairs Stephen Hemsley, President & CEO Daniel Johnson, Executive Director Kevin Klopfenstein, CEO Jean Manowski, Manager Deltha Nelson, Legal Services Specialist Michael Stone, Director, Operations Janelle Zein, Director of Regulatory and Consumer Affairs
Insurance - Health Insurance Services Pharmacies Medical Record Service Insurance Companies
Alternate Business NamesBriova Pharmacy Catamaran Difinity Health Fiserv Health FutureScripts Health Allies Hihealthinnovations.com House Calls Johnson and Roundtree MedExpress Optum360 LLC Optum360 Services Inc OptumHealth Financial Services OptumRx Oxford Health PacifiCare Pacificare Dental & Vision Prescription Solutions Process Works Rally Spectera UMR United Behavioral Health United Health Foundation United Health Military & Veterans Services United Healthcare United Healthcare/AARP Program UnitedHealth Group Consumer Affairs
The provisions of the Health Insurance Portability and Accountability Act (HIPAA) prevent UnitedHealth Group from providing detailed information about consumer health issues without a HIPAA - compliant authorization from the consumer that fulfills HIPAA privacy requirements and allows UnitedHealth Group to share private health information with the BBB. If consumers do not include an authorization that complies with HIPAA, UnitedHealth Group will contact the consumer directly and notify the BBB the contact was made.
Products & Services
According to information supplied by the company, OptumHealth Financial Services - North is a Third Party Administrator (TPA). They provide employee benefits administration services to health and welfare insurance brokers and individule business clients. Service includes COBRA Continuation Benefits Administration, FSA, HRA, HSA, VEBA and Consolidated Billing services.
Industry TipsCanadian Pharmacies INSURANCE
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview