BBB Business Review

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This business is not BBB accredited.

UnitedHealth Group

Additional Locations

Phone: (800) 842-2656 Fax: (952) 936-3290 View Additional Phone Numbers 9900 Bren Rd E Mn008-T-615  Consumer Affairs, Minnetonka, MN 55343 View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for UnitedHealth Group include:

  • Failure to respond to 4 complaint(s) filed against business
  • 35 complaint(s) filed against business that were not resolved
  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

1223 complaints closed with BBB in last 3 years | 474 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 236
Billing/Collection Issues 216
Delivery Issues 225
Guarantee/Warranty Issues 21
Problems with Product/Service 525
Total Closed Complaints 1223

Customer Reviews Summary Read customer reviews

27 Customer Reviews on UnitedHealth Group
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 24
Total Customer Reviews 27

Additional Information

BBB file opened: January 20, 1995 Business started: 01/01/1974 Business started locally: 01/01/1974
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Board Of Pharmacy
2829 University Ave SE, Ste 530, Minneapolis MN 55414
Phone Number: (651) 201-2825

Minnesota Department of Commerce
85 7th Pl E Ste 500, Saint Paul MN 55101
Phone Number: (651) 539-1500

Type of Entity


Business Management
Michelle Johnson, Manager of Consumer Affairs Consumer Affairs, Owner / Manager Jay Anliker, President Michael Blaszyk, Owner Laurie Curnow, Manager of Consumer Affairs Stephen Hemsley, President & CEO Daniel Johnson, Executive Director Kevin Klopfenstein, CEO Jean Manowski, Manager Deltha Nelson, Legal Services Specialist Michael Stone, Director, Operations Janelle Zein, Director of Regulatory and Consumer Affairs
Contact Information
Principal: Michelle Johnson, Manager of Consumer Affairs
Business Category

Insurance - Health Insurance Services Pharmacies Medical Record Service Insurance Companies

Alternate Business Names
Briova Pharmacy Catamaran Difinity Health Fiserv Health FutureScripts Health Allies House Calls Johnson and Roundtree MedExpress Optum360 LLC Optum360 Services Inc OptumHealth Financial Services OptumRx Oxford Health PacifiCare Pacificare Dental & Vision Prescription Solutions Process Works Rally Spectera UMR United Behavioral Health United Health Foundation United Health Military & Veterans Services United Healthcare United Healthcare/AARP Program UnitedHealth Group Consumer Affairs
Additional Information

The provisions of the Health Insurance Portability and Accountability Act (HIPAA) prevent UnitedHealth Group from providing detailed information about consumer health issues without a HIPAA - compliant authorization from the consumer that fulfills HIPAA privacy requirements and allows UnitedHealth Group to share private health information with the BBB. If consumers do not include an authorization that complies with HIPAA, UnitedHealth Group will contact the consumer directly and notify the BBB the contact was made.

Products & Services

According to information supplied by the company, OptumHealth Financial Services - North is a Third Party Administrator (TPA). They provide employee benefits administration services to health and welfare insurance brokers and individule business clients. Service includes COBRA Continuation Benefits Administration, FSA, HRA, HSA, VEBA and Consolidated Billing services.

Industry Tips
Canadian Pharmacies INSURANCE

Customer Review Rating plus BBB Rating Summary

UnitedHealth Group has received 1.15 out of 5 stars based on 27 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.