BBB Business Review

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This business is not BBB accredited.

Blue Cross & Blue Shield of Minnesota

Additional Locations

Phone: (651) 662-4357 Fax: (651) 662-2745 View Additional Phone Numbers   http://www.bluecrossmn.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business is in the process of responding to previously closed complaints.


Customer Complaints Summary Read complaint details

65 complaints closed with BBB in last 3 years | 34 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 19
Billing/Collection Issues 10
Delivery Issues 9
Guarantee/Warranty Issues 1
Problems with Product/Service 26
Total Closed Complaints 65

Additional Complaint Information

Customers have alleged the company failed to provide coverage they were supposed to receive under their medical plan or did not process their claims correctly. Others have said attempts to cancel their policy were not acted on in a timely manner, resulting in additional premium deductions from their accounts.

Some customers state their attempts to contact the company were not successful. Calls were either not returned or in some cases callers were transferred before being hung up on.

The company has responded to and resolved some complaints. Others remain unanswered. In cases where the company has responded to the BBB, they have stated they cannot provide patient account information to an outside agency without a signed waiver from the customer. In those cases, they have responded directly to the consumer.

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Blue Cross & Blue Shield of Minnesota
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 6
Total Customer Reviews 7

Additional Information

BBB file opened: November 07, 1937 Business started: 01/01/1933 Business started locally: 01/01/1933
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Department of Commerce
85 7th Pl E Ste 500, Saint Paul MN 55101
http://www.commerce.state.mn.us
Phone Number: (651) 539-1500
general.commerce@state.mn.us

Business Management
Barb Andersen, Manager Mark W. Banks, Owner/Manager Mary Behnke, Manager Shirley Derchesel, Manager Pat Geraghty, President and COO James Giblin, Manager Kathleen Helder, Manager Terrie Jirik, Manager Elizabeth Lammer, Manager Carol Laument, Vice President Bonnie Olson, Manager Cheryl Robinson, Manager
Contact Information
Customer Contact: Lora Holland, Senior Director- Customer Service Center
Business Category

Insurance Companies

Alternate Business Names
Blue Plus HMO Minnesota
Products & Services

According to information supplied by the company, they offer financial services.

Industry Tips
INSURANCE
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.