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BBB Accredited Business since 07/25/2012

Smartpress.com, Inc.

Phone: (952) 934-1900Fax: (952) 345-2801View Additional Phone Numbers18781 Lake Dr E, ChanhassenMN 55317 Send email to Smartpress.com, Inc.

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Description

Smartpress.com specializes in a wide variety of print media, mounting substrates, laminates and digital die cutting. The company also has the capability to print photographic quality in large format.

BBB Accreditation

A BBB Accredited Business since 07/25/2012

BBB has determined that Smartpress.com, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Smartpress.com, Inc.'s rating include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Reviews on Smartpress.com, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: 08/30/2010Business started: 01/14/1999
Type of Entity

Corporation

Incorporated: January 1999, MN

Business Management
Principal: Jaci Christensen (Director of E-Commerce)
Contact Information
Liesl Beck Philip Hazel (President) Chuck Reese
Business Category

Image & Graphics Printing, Point of Sale Systems, Display Designers & Producers

Products & Services

According to the information provided by Smartpress.com, this company offers banners, design and manufacture displays, point of purchase materials and large format printing.

Hours of Operation
Mon: 08:00 AM to 05:00 PMTue: 08:00 AM to 05:00 PMWed: 08:00 AM to 05:00 PMThu: 08:00 AM to 05:00 PMFri: 08:00 AM to 05:00 PM
Refund and Exchange Policy

If there is a defect in the job which is the responsibility of Smartpress.com we will re-run the order at no additional cost. To receive the replacement, we must be notified within 72 hours of delivery and provide verification of the problem. Oftentimes a simple photo of the issue is adequate for our needs, but in some cases the customer may be asked to return the entire defective order at the expense of Smartpress.com, with shipping labels we provided. Upon verification of the defect, the order will be re-run with an expedited turnaround time and expedited shipping. If in our judgement it will not be possible to achieve a good outcome by replacing the order, Smartpress.com may at our sole option elect to refund all or part of the original cost of the order.

Service Area

We can be of service to local customers and customers all over the country because they can order online.

Alternate Business Names
The Bernard Group, Inc
BBB Program Participation
This company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.

If you choose to do business with Smartpress.com, Inc., please let them know that you contacted BBB for a Business Review.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.