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BBB Business Review

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BBB Accredited Business since

Smartpress.com, Inc.

Phone: (888) 934-6909 Fax: (952) 345-2801 950 Lake Dr, Chanhassen, MN 55317 View Additional Email Addresses http://www.smartpress.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Smartpress.com specializes in a wide variety of print media, mounting substrates, laminates and digital die cutting. The company also has the capability to print photographic quality in large format.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Smartpress.com, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Smartpress.com, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Smartpress.com, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: August 30, 2010 Business started: 01/14/1999 Business started locally: 01/14/1999 Business incorporated 01/14/1999 in MN
Type of Entity

Corporation

Business Management
Jaci Christensen, Director of E-Commerce Phlayne Anderson, Owner/Manager Liesl Beck, Owner/Manager Philip Hazel, CEO
Contact Information
Customer Contact: Phlayne Anderson, Owner/Manager
Principal: Jaci Christensen, Director of E-Commerce
Business Category

Image & Graphics Printing Advertising - Newspaper Point of Sale Systems Display Designers & Producers

Refund and Exchange Policy
If there is a defect in the job which is the responsibility of Smartpress.com we will re-run the order at no additional cost. To receive the replacement, we must be notified within 72 hours of delivery and provide verification of the problem. Oftentimes a simple photo of the issue is adequate for our needs, but in some cases the customer may be asked to return the entire defective order at the expense of Smartpress.com, with shipping labels we provided. Upon verification of the defect, the order will be re-run with an expedited turnaround time and expedited shipping. If in our judgement it will not be possible to achieve a good outcome by replacing the order, Smartpress.com may at our sole option elect to refund all or part of the original cost of the order.
Service Area
We can be of service to local customers and customers all over the country because they can order online.
Alternate Business Names
The Bernard Group, Inc
Products & Services

According to the information provided by Smartpress.com, this company offers banners, design and manufacture displays, point of purchase materials and large format printing.


Customer Review Rating plus BBB Rating Summary

Smartpress.com, Inc. has received 5 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.