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BBB Accredited Business since

AMT Consumer Services, Inc.

Additional Locations

Phone: (877) 375-0149 Fax: (952) 541-5971 View Additional Phone Numbers 5100 Gamble Dr Ste 600, Minneapolis, MN 55416

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Identity Theft Protection Services / Personal Concierge Services / Purchase Protection Services / Purchase Discount Services

BBB Accreditation

A BBB Accredited Business since

BBB has determined that AMT Consumer Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

15 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 1
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 15

Additional Complaint Information

AMT Consumer Services, is the parent company of several companies. One of these subsidiaries is Direct Alert, a company which offers credit protection services to credit card customers for a monthly or yearly fee.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on AMT Consumer Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 25, 2003 Business started: 06/16/2003 Business started locally: 07/29/2003 Business incorporated 06/16/2003 in DE
Type of Entity


Business Management
Mrs. Doris E Rivas, Quality Assurance Analyst Mr. David Burda, Executive Vice President and General Manager
Contact Information
Principal: Mrs. Doris E Rivas, Quality Assurance Analyst
Customer Contact: Customer Service, Complaints
Business Category

Identity Theft Protection & Prevention Services

Alternate Business Names
AmTrust Solutions IdentityProtector LifeStylePerks PurchaseShield
Products & Services

According to information supplied by AMT Consumer Services, Inc, this company offers personal security and protection services, such as IdentityProtector 365, and lifestyle and purchase protection services, such as PurchaseShield 360.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.