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BBB Business Review

Is this your Business?

BBB Accredited Business since 04/28/2008

ID Zone

Find a Location

Phone: (800) 910-5987Fax: (952) 487-10747003 W Lake St, Saint Louis ParkMN 55426-4439 Send email to ID Zone

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Description

ID Zone is a leading photo ID card printer retailer, offering card printer systems, ribbons and supplies, ID software, security products, ID badges, photo ID cameras and badge accessories including badge holders, reels and lanyards.

BBB Accreditation

A BBB Accredited Business since 04/28/2008

BBB has determined that ID Zone meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised ID Zone's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on ID Zone

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

top
BBB file opened: 04/28/2008Business started: 01/01/2006
Type of Entity

Limited Liability Company

Contact Information
Principal: Chris Penn (President) Jennifer Clancy (Marketing Manager)
Business Category

Identification Equipment & Supplies, Identification Card Service

Products & Services

For 20+ years, ID Zone has been a one-stop source for 100s of top-quality ID products, including photo ID printers, printing systems, ribbons, supplies, software, and more. Shop the most respected brands, and get in-house tech service and support.

Refund and Exchange Policy

Unnopened and Unused Items
If you have purchased an incorrect or unwanted item, you may return it within 30 days of receipt, according to the requirements outlined below:
-The product must be unopened, unused, like new and factory sealed.
-All original packaging, instructions, etc., must be included in the return and undamaged.
-Products must be shipped to ID Zone freight pre-paid (customer pays for shipping back to ID Zone).
-A 15% restocking fee will be deducted from your credit. ID Zone does not give credit for shipping on the original order.
-Software may not be returned for any reason. Please contact ID Zone at (800) 910-5987 with any pre-sale questions.

Opened and Used Items
Due to the nature of the identification industry, we are unable to accept the return of some items:
-Software, unless authorized by ID Zone
-Card printers, unless authorized by ID Zone
-Cards, ribbons, laminates or cleaning kits
-Special orders
-Other items may be returnable with a restocking fee. Please contact your ID Zone Account Manager for details.

Other
ID Zone is unable to accept returns of the following items:
-Software, unless pre-authorized by ID Zone.
-Products that were special ordered.
-Custom-programmed or custom-printed products, including but not limited to: programmed technology cards, custom badge reels, custom lanyards, custom badge holders, custom TempBadge products.

Return Procedures and Guidelines
Contact your ID Zone Account Manager at (800) 910-5987 to obtain a return merchandise authorization (RMA) within 30 days of receipt of product. Please have your order number and company name available; we will need this information to arrange your return.

Service Area

United States, Puerto Rico

Alternate Business Names
IDZ, LLC

If you choose to do business with ID Zone, please let them know that you contacted BBB for a Business Review.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.