1 of 1 image | See All Images
BBB Accredited Business since 04/28/2008
BBB Business Reviews may not be reproduced for sales or promotional purposes.
ID Zone is a leading photo ID card printer retailer, offering card printer systems, ribbons and supplies, ID software, security products, ID badges, photo ID cameras and badge accessories including badge holders, reels and lanyards.
Request a Quote
A BBB Accredited Business since 04/28/2008
BBB has determined that ID Zone meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised ID Zone's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||2|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on ID Zone
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Type of Entity
Limited Liability Company
Contact InformationPrincipal: Chris Penn (President) Jennifer Clancy (Marketing Manager)
Identification Equipment & Supplies, Identification Card Service
Products & Services
For 20+ years, ID Zone has been a one-stop source for 100s of top-quality ID products, including photo ID printers, printing systems, ribbons, supplies, software, and more. Shop the most respected brands, and get in-house tech service and support.
Refund and Exchange Policy
Unnopened and Unused Items
If you have purchased an incorrect or unwanted item, you may return it within 30 days of receipt, according to the requirements outlined below:
-The product must be unopened, unused, like new and factory sealed.
-All original packaging, instructions, etc., must be included in the return and undamaged.
-Products must be shipped to ID Zone freight pre-paid (customer pays for shipping back to ID Zone).
-A 15% restocking fee will be deducted from your credit. ID Zone does not give credit for shipping on the original order.
-Software may not be returned for any reason. Please contact ID Zone at (800) 910-5987 with any pre-sale questions.
Opened and Used Items
Due to the nature of the identification industry, we are unable to accept the return of some items:
-Software, unless authorized by ID Zone
-Card printers, unless authorized by ID Zone
-Cards, ribbons, laminates or cleaning kits
-Other items may be returnable with a restocking fee. Please contact your ID Zone Account Manager for details.
ID Zone is unable to accept returns of the following items:
-Software, unless pre-authorized by ID Zone.
-Products that were special ordered.
-Custom-programmed or custom-printed products, including but not limited to: programmed technology cards, custom badge reels, custom lanyards, custom badge holders, custom TempBadge products.
Return Procedures and Guidelines
Contact your ID Zone Account Manager at (800) 910-5987 to obtain a return merchandise authorization (RMA) within 30 days of receipt of product. Please have your order number and company name available; we will need this information to arrange your return.
United States, Puerto Rico
Alternate Business NamesIDZ, LLC
If you choose to do business with ID Zone, please let them know that you contacted BBB for a Business Review.