BBB Accredited Business sinceAdditional Locations
Phone: (800) 321-4405 Fax: (888) 496-3390 View Additional Phone Numbers 7003 W. Lake St. Ste. 400, Saint Louis Park, MN 55426
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We carry everything needed to design, print, and wear professional-looking ID cards and badges, with free shipping on $100+ orders, award-winning service, a huge inventory, lifetime support, and toll-free help on all top ID card printer brands.
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A BBB Accredited Business since
BBB has determined that ID Wholesaler meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for ID Wholesaler include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803
Type of Entity
Limited Liability Company (LLC)
Business ManagementJennifer Clancy, Marketing Manager Christen Hernandez, Customer Service Manager Steve Klocke, Director of Sales Chris Penn, Chief Mktg Officer Robert Soto, Technical Support
Identification Card Service Computer Printers Sales & Service
Refund and Exchange PolicyUnopened/Unused Items
If you have purchased an incorrect or unwanted item, you may return it within 30 days of receipt according to the following:
- Product must be unopened, unused and factory sealed.
- Product returns must include original packaging, boxes, instructions, etc.
- Products must be shipped back to ID Wholesaler freight pre-paid (customer pays for shipping back to ID Wholesaler).
- A 15% restocking fee will be deducted from your credit. ID Wholesaler does not give credit for shipping on the original order.
- Software cannot be returned for any reason-please contact our ID Professionals with any pre-sale software questions.
We are unable to accept the return of the following 'opened' items:
- Used printers unless pre-authorized by ID Wholesaler.
- Opened media such as cards, ribbons and/or printer cleaning kits.
- Other opened but unused items may be returnable with a restocking fee; please contact your ID Wholesaler Account Manager.
We are unable to accept the return of the following items.
- Software unless pre-authorized by ID Wholesaler.
- Special order items.
- Defective Merchandise (DOA)
If you received a product that is non-functioning or defective out of the packaging, please contact your ID Wholesaler Account Manager to arrange for a return material authorization (RMA). We will do our best to replace the product as quickly as possible.
We work continually to make this policy as customer friendly as possible, while still allowing us to offer the lowest prices anywhere.
Service AreaUnited States, Puerto Rico
Alternate Business NamesIDW LLC IDWholesaler.com
Products & Services
Our job is to make your job easier. We deliver with a wide variety of brand-name photo ID printers, printer systems, card printer supplies, the latest ID card software, badge holders and reels, lanyards, data capture devices, and much more.
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
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The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (952) 852-0551(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Shipped to wrong address (despite address specified at time of order), did not provide shipping notice, no refund when we never got the items. We had used idwholesaler several times in the past generally they were good (although pricing a bit higher than other options). We placed a large order #******* ($5k+) for various supplies from them in March of 2013. We were informed the next day one item on the order some holographic film ($2280 of the order) we were informed was on back order until at least May. Eventually in February when we went to use the holo film we found we had never received it despite the fact they billed us for it at time of order (rather than when it was in stock or shipping). We contacted them figuring they would quickly correct the mistake and issue a refund or ship the product. It turns out they shipped the product to an old address of ours, and they never notified us it had shipped. We specifically specified the shipping address in the email with our initial order. The first part of the order we got lucky on and the UPS driver that day knew we had left and re-delivered it to our new address. When we saw this happened we immediately emailed on April 2nd telling them they did not ship it to the right address and to make sure they update it for the holographic film. We then talked to the account manager ************* who confirmed the address would be changed. All of this wouldn't have been so bad but they did not provide any shipping notice for the holographic film so we had no idea it wasn't on back order any more. Most companies do not bill you until the item is in stock/shipping and provide notice when it is shipped. Had they done either we would have also been able to catch the fact they still had not updated the address. When we explained this to them in February first they tried to tell us they delivered it to the wrong address, then they said they delivered it to the address we specified at time of order. They then confirmed they shipped it to the correct address (***********, senior account manager 2/20) and that they had changed the address before the order had shipped as we requested. We then obtained proof of delivery from UPS showing they had delivered to the wrong address on 2/21 we called them with this and asked again what address was it shipped to? We were told they would look into it and get back to us. ************* (Customer Service Rep) emailed back saying due to the time past they were unable to assist and sorry for any inconvenience (of 2k+ of product not received), but did not provide the address shipped to. We emailed back on 2/21 once again asking what address was it shipped to (to try to identify if it was their mistake or UPS's mistake). On 2/25 we emailed again asking what address it was shipped to, they then replied saying see the first email when they said it shipped to the Main ST address. At this point it was clear they had made the mistakes and we summarized it for them. We sent the correct address at time of order, and then again on 4/2 letting them know they had shipped to the wrong address and that they needed to update it on the holographic film (which we also confirmed by phone). We also had checked our mail logs to make sure we received no emails from them in May for when they said it shipped so we had no idea the item was no longer back ordered. They eventually aid sorry for the inconvenience but they were not supplying the product or our money back. We went ahead and have starting buying supplies from other suppliers like American Barcode and not have any issues. Unfortunately with them out of state we have not taken them to small claims court, but it's some very bad customer service. They made all the mistakes and due to their billing and shipping practices it makes it hard to avoid the error. I would advise any customers to review their invoices carefully and be very wary of idwholesaler's back order behavior. Also beware that if something goes wrong they may not make it right even if it's their fault.
Desired Settlement: We would like a refund for the product they never delivered to us.
Business Response: Initial Business Response /* (1000, 5, 2014/12/15) */ We are reviewing the complaint details and we are contacting the customer to see how we can resolve the open issue. Initial Consumer Rebuttal /* (3000, 7, 2014/12/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) We are currently awaiting on the business before deciding to proceed further. Final Business Response /* (4000, 18, 2015/01/26) */ 1/9/15 - We let *** know that we were unable to credit the refund back to the credit card due to the time that has passed since customer purchase (i.e. 20 months) so we need to process a check for the refund. 1/23/15 We let *** know that the refund check should be in transit to them. Business Response /* (2000, 24, 2015/02/12) */ The check finally arrived