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BBB Accredited Business since

ID Wholesaler

Additional Locations

Phone: (800) 321-4405 Fax: (888) 496-3390 View Additional Phone Numbers 7003 W. Lake St. Ste. 400, Saint Louis Park, MN 55426 http://www.IDWholesaler.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

We carry everything needed to design, print, and wear professional-looking ID cards and badges, with free shipping on $100+ orders, award-winning service, a huge inventory, lifetime support, and toll-free help on all top ID card printer brands.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that ID Wholesaler meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for ID Wholesaler include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on ID Wholesaler
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 22, 2005 Business started: 09/01/1983 Business started locally: 09/01/1983 Business incorporated 09/01/1983 in FL
Type of Entity

Limited Liability Company (LLC)

Business Management
Jennifer Clancy, Marketing Manager Christen Hernandez, Customer Service Manager Steve Klocke, Director of Sales Chris Penn, Chief Mktg Officer Robert Soto, Technical Support
Contact Information
Principal: Jennifer Clancy, Marketing Manager
Customer Contact: Steve Klocke, Director of Sales
Business Category

Identification Card Service Computer Printers Sales & Service

Refund and Exchange Policy
Unopened/Unused Items
If you have purchased an incorrect or unwanted item, you may return it within 30 days of receipt according to the following:
- Product must be unopened, unused and factory sealed.
- Product returns must include original packaging, boxes, instructions, etc.
- Products must be shipped back to ID Wholesaler freight pre-paid (customer pays for shipping back to ID Wholesaler).
- A 15% restocking fee will be deducted from your credit. ID Wholesaler does not give credit for shipping on the original order.
- Software cannot be returned for any reason-please contact our ID Professionals with any pre-sale software questions.

Opened Items
We are unable to accept the return of the following 'opened' items:
- Used printers unless pre-authorized by ID Wholesaler.
- Opened media such as cards, ribbons and/or printer cleaning kits.
- Other opened but unused items may be returnable with a restocking fee; please contact your ID Wholesaler Account Manager.

Other
We are unable to accept the return of the following items.
- Software unless pre-authorized by ID Wholesaler.
- Special order items.
- Defective Merchandise (DOA)
If you received a product that is non-functioning or defective out of the packaging, please contact your ID Wholesaler Account Manager to arrange for a return material authorization (RMA). We will do our best to replace the product as quickly as possible.

We work continually to make this policy as customer friendly as possible, while still allowing us to offer the lowest prices anywhere.
Service Area
United States, Puerto Rico
Alternate Business Names
IDW LLC IDWholesaler.com
Products & Services

Our job is to make your job easier. We deliver with a wide variety of brand-name photo ID printers, printer systems, card printer supplies, the latest ID card software, badge holders and reels, lanyards, data capture devices, and much more.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.