This business is not BBB accredited.
Phone: (763) 717-9200 View Additional Phone Numbers 7040 143rd Ave NW, Anoka, MN 55303
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The Cleaning Authority include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803
Type of Entity
Business ManagementJim Brethorst, President Kathy Brethorst, Co-Owner
House Cleaning Janitor Service Venetian Blinds - Repair & Cleaning Wall Cleaning Window Cleaning Carpet & Rug Cleaning Equipment& Supplies Carpet & Rug Cleaners
Alternate Business NamesAuthority Enterprises Inc
Products & Services
According to the information provided by The Cleaning Authority, this company offers residential and commercial house cleaning and full service janitorial needs.
Industry TipsCarpet Cleaning Tips
THIS LOCATION IS NOT BBB ACCREDITED
7040 143rd Ave NW
Anoka, MN 55303 (763) 717-9200 (763) 717-9203 Directions
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Additional Phone Numbers
- (763) 717-9203(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: they debited my account without my authorization. I have a credit card on file with them and I pay on their system. I did NOT sign up for automatic pay. I had a clean done on November 12 and they debited my account on 11/17 without my authorization.
Desired Settlement: I want a letter of apology - acknowledging that they did that without my authorization and $35 overdraft fee I was charged because of their actions.
Business Response: Initial Business Response /* (1000, 5, 2015/11/30) */ If a customer has received our service than they are agreeing to and acknowledging they are responsible for payment of service. It is our policy that payment is due at the time of service. The customer did not provide a form of payment at the time of service, nor did they contact us to make other payment arrangements within a timely manner, therefore the credit card on file was the only form of payment provided to us for services rendered. We have performed over 58 cleans for this customer since September 2013, and so they are very familiar with our policies and payment expectations. They also know we do not have contracts and they are not obligated to continue service and can cancel whenever they want. Instead, they chose to receive our service and, as such, are responsible for payment. Initial Consumer Rebuttal /* (3000, 7, 2015/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not questioning that I owed them for the clean and I am not asking for reimbursement for the charge. I am objecting to them charging my credit card without my authorization or knowledge. I am not an AUTO PAY client. I never agreed to automatic withdrawals nor did I sign anything that said if I didn't pay in X number of days that they reserved the right to charge my credit card. This is the first time in all the cleans that they charged my credit card. My credit card number should NOT be accessible to them. I wasn't able to pay the same day of the clean. They charged my credit card and caused an overdraft in my account. I am asking to be reimbursed for the OVERDRAFT FEE of $35. They never informed me that they were going to charge my card. In fact here is the late notice email I received. Dear ***********, Account # ******* Current Balance: $157.47 Thank you for allowing The Cleaning Authority to clean your home. Upon completing your home this week, the team was unable to locate your payment. Please forward your payment to our office to avoid the late fee. For your convenience, we also accept debit/credit cards at www.thecleaningauthority.com/minneapolis click on "Access MyTCA Account". As a friendly reminder payment is due at time of each clean. If you have already mailed in your payment please disregard this correspondence. If you have any other questions or concerns, please feel free to call. Again, thank you for your business and have a great day. Sincerely, The Cleaning Authoirty - Minneapolis This was cut and pasted from the email - yes with the misspelling of 'Authority'. I am disputing their right and authority to charge my card without my authorization. I am pretty sure that is against the law!! Final Consumer Response /* (3000, 11, 2015/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) If you credited my TCA account, it is of no use to me. I want PAYMENT either refunded to my bank or a check sent in the mail. Please advise as to the way you will be repaying me for the charge. Clearly you violated the law by even HAVING my card to charge to. It should be encrypted and your system should not have allowed you to charge it at will. If you want to continue this dance, I am happy to call my attorney. Final Business Response /* (4000, 13, 2015/12/14) */ To clarify the bank account was credited the $35.00.
Read Complaint Details
Complaint: "Deep cleaning" service was horrible. Voiced concerns x2, client was not heard. They offer to send new team but expect payment on poor service. First visit: (bathroom, kitchen focus visit) Basic cleaning services were not completed. Window sills in main living room not dusted, did not clean an entire bathroom, dirty mop water left in main bath toilet, chip on sons floor, dog hair still on carpet, garbage a not emptied, food still on counter top, water spots on kitchen floor and grout still filthy. I was able to vacuum after they left and fill the container 1/3. Called and complained: they were going send the same team to fix..... Then asked me to give them another chance. Visit two: (bedroom, living room focus) This visit was a little better but still tile floor grout in entry way still dirty-re-cleaned after they left: water was black, blue string and dog hair on main level living room carpet, water spots on floors, food on counter top, shredded cheese from breakfast still next to the microwave, urine still in grout in my sons bathroom. Called and complained: told them I was very unsatisfied and that I do not want to pay for this last service. They said they would send out their "best team" to redo. Received a past due bill today for 203.00. Emailed them about not paying for a poor service without getting a redo. I was told that the previous cleaners "did their best " and that not all cleaners have my "OCD cleaning skills " and that if I do not continue with them I will be starting all over with a new company that I may not be happy about either....
Desired Settlement: I do not believe that my last cleaning was worth 203.00. The service was horrible.
Business Response: Initial Business Response /* (1000, 5, 2015/08/01) */ In good faith we have credit Ms. ***** account for $203.52 and removed her home from our cleaning schedule. We consider this matter closed. Initial Consumer Rebuttal /* (2000, 7, 2015/08/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) After receiving a mediocre clean and an insulting email from management, this was the right thing to do and I appreciate their response.
Read Complaint Details
Complaint: entered contract with for itemized monthly cleaning services, not all items/tasks performed We paid $160.00 for each of 4 cleanings. Each time there were items that should have been done & were not. Each visit was to include cleaning of tile in lower level bathroom. We notified the office each of 1st 3 times that this was not done. On the 4th cleaning, June 9th, I told the cleaners that I expected the tile cleaned. They said they were told not to do it & did not do it. On Thursday, June 11th, the office called to inform me that they would not be back because I was not to tell the girls what to do. I was to contact the office. I told the girl I had been & asked why the cleaners were told not to clean the tile in the bathroom in question. I was told that they were not told not to do it. They were so threatened by my "inappropriate" behavior that they must have been confused. One of them is lying. They advertise 100% customer satisfaction guarantee and I want to be reimbursed for the value of this task. I would also like an apology for the way the are maligning my character.
Desired Settlement: I've assigned a value of $20.00 to this task multiplied by 4 cleanings equals $80.00
Business Response: Initial Business Response /* (1000, 5, 2015/07/02) */ In good faith we have issued a check for $80 as requested in the complaint. We have removed Mrs. ****** from our active client list and consider this matter closed. See attachments Initial Consumer Rebuttal /* (2000, 7, 2015/07/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Once the check has been cashed I will be quite satisfied.