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BBB Business Review

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BBB Accredited Business since

Maid Brigade

Additional Locations

Phone: (651) 686-0900 Fax: (651) 686-9119 View Additional Phone Numbers 149 Thompson Ave E STE 110, Saint Paul, MN 55118 http://www.mnmaidbrigade.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Maid Brigade is a professional cleaning service with over 10 years experience in the metro area. Their cleaning staff are all employees who are background checked, trained, insured and bonded. Last year, they completed over 10,000 cleanings.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Maid Brigade meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Maid Brigade include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Maid Brigade
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 4

Additional Information

BBB file opened: May 04, 2004 Business started: 01/01/1979 Business started locally: 01/01/1979
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
http://www.sos.state.mn.us
Phone Number: (651) 296-2803

Business Management
Quentin Ritchie, President Kaisa Hill, Office Manager
Contact Information
Customer Contact: Kaisa Hill, Office Manager
Principal: Quentin Ritchie, President
Business Category

House Cleaning Janitor Service Lighting Fixtures - Cleaning Maids & Butlers Service Wall Cleaning Cleaning Services Cleaning Services - Commercial Office Cleaning Services - Estate Mirrors - Cleaning Blinds - Cleaning

Service Area
Maid Brigade provides their services in AFTON, APPLE VALLEY, ARDEN HILLS, BAYPORT, BLAINE, BLOOMINGTON, BROOKLYN CENTER, BROOKLYN CTR, BROOKLYN PARK, BURNSVILLE, CARVER, CENTERVILLE, CHANHASSEN, CHASKA, CIRCLE PINES, COLUMBIA HEIGHTS, COLUMBIA HTS, COON RAPIDS, COTTAGE GROVE, CRYSTAL, DELLWOOD, EAGAN, EDEN PRAIRIE, EDINA, ELKO, ELKO NEW MARKET, ELKO NEW MRKT, EXCELSIOR, FALCON HEIGHTS, FALCON HGTS, FARMINGTON, FRIDLEY, GOLDEN VALLEY, GREENWOOD, HAMPTON, HASTINGS, HILLTOP, HOPKINS, HUGO, INVER GROVE, INVER GROVE HEIGHTS, JORDAN, LAKE ELMO, LAKE ST CROIX BEACH, LAKELAND, LAKELAND SHORES, LAKELAND SHRS, LAKEVILLE, LANDFALL VILLAGE, LANDFALL VLG, LAUDERDALE, LINO LAKES, LITTLE CANADA, MAHTOMEDI, MAPLE GROVE, MAPLEWOOD, MEDICINE LAKE, MENDOTA, MENDOTA HEIGHTS, MENDOTA HTS, MINETONKA BCH, MINETONKA MLS, MINNEAPOLIS, MINNETNKA BCH, MINNETNKA MLS, MINNETONKA, MINNETONKA BEACH, MINNETONKA MILLS, MINNETRISTA, MOUNDS VIEW, MOUNDSVIEW, NEW BRIGHTON, NEW HOPE, NEW MARKET, NEW TRIER, NEWPORT, NO OAKS, NORTH OAKS, OAK PARK HEIGHTS, OAK PARK HGTS, OAK PARK HTS, OAKDALE, OSSEO, PINE SPRINGS, PLYMOUTH, PRIOR LAKE, RICHFIELD, ROBBINSDALE, ROSEMOUNT, ROSEVILLE, SAINT ANTHONY, SAINT LOUIS PARK, SAINT PAUL, SAVAGE, SHAKOPEE, SHOREVIEW, SOUTH SAINT PAUL, SOUTH ST PAUL, SPRING LAKE PARK, SPRING LK PK, ST CROIX BCH, ST CROIX BEACH, ST LOUIS PARK, ST MARYS POINT, ST MARYS PT, STILLWATER, SUNFISH LAKE, VADNAIS HEIGHTS, VADNAIS HTS, VERMILLION, VICTORIA, W LAKELAND, W SAINT PAUL, W ST PAUL, WAYZATA, WEST LAKELAND, WEST SAINT PAUL, WEST ST PAUL, WHITE BEAR LAKE, WHITE BEAR LK, WHITE BEAR TOWNSHIP, WHITE BEAR TP, WILLERNIE & WOODBURY, MN. Minneapolis / St Paul Metro Area
Alternate Business Names
Maid Brigade of Minneapolis/St Paul Minnesota Housekeeping Services, LLC
Products & Services

According to information supplied by the company, Maid Brigade provides green clean certified cleaning services for clients in the Twin Cities area. Services include regularly scheduled residential cleaning, one-time cleaning, move-in/out cleaning, home sale preparation and commercial day cleaning.


Customer Review Rating plus BBB Rating Summary

Maid Brigade has received 4.67 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.