Business ProfileforDetails & Dixon's Home Services

I hired Details and Dixon's Home Services to do a one-time deep cleaning of our house to prepare it for sale. Due to logistical issues, I called and moved the cleaning up one day. The price estimated to us for this one-time cleaning of all our bedrooms and bathrooms was in the neighborhood of $250-$320 (the estimate has since been deleted)When cleaning that day, I received a call from headquarters telling me they would not be able to clean one of the bathrooms. The reason given was because they had to go to another clients cleaning. I protested that we had contracted for a full cleaning of all our bathrooms and asked why they were leaving an incomplete cleaning to clean someone elses house. The rep was quite adamant that they had to leave.He suggested they could return the following day to clean the bathroom, but we had staging and photography scheduled that entire day.In the end, my ****** and her assistant cleaned the bathroom at a higher rate than Dixons.That night I received an email informing me that a whole house cleaning was scheduled for tomorrow. Apparently no one had gone in and cancelled the earlier appointment. When I tried to cancel this duplicate appointment, an automated message informed me there would be an $80 charge. The rep ****** took a dismissive tone with me in her email reply, never admitting the mistake and lecturing me on my tone.Imagine my surprise when I received a charge to my credit card today for $427.78. This is significantly higher than the estimate and without cleaning one of the bathrooms they were contractually obligated to clean. Not surprisingly when I try to access the estimate for the lower figure, I'm greeted with the message Unable to Process Requestthis content has been deleted, doesnt exist, or can't be previewed. This company misrepresented the work they would complete, poorly managed their scheduling and notification systems and overcharged us for an incomplete job.