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            Business ProfileHistoric Water Street Inn

            Hotels

            Contact Information

            101 Water St S

            Stillwater, MN 55082-5150

            Visit Website
            (651) 439-6000

            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            According to information supplied by the company, Historic Water Street Inn offers overnight lodging, restaurant, and banquet area, overlooking the St. Croix River, in historic downtown Stillwater.

            Business Details

            Location of This Business
            101 Water St S, Stillwater, MN 55082-5150
            BBB File Opened:
            10/10/2003
            Years in Business:
            20
            Business Started:
            10/10/2003
            Business Started Locally:
            10/10/2003
            Business Incorporated:
            10/1/2003
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Charlie's Restaurant & Irish Pub
            • Water Street Inn
            Business Management
            • Sam Rose, General Manager
            Contact Information

            Principal

            • Sam Rose, General Manager

            Customer Contact

            • Sam Rose, General Manager
            Additional Contact Information

            Fax Numbers

            • (651) 430-9393
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Traveling soon? Be careful when booking a hotel room

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/20/2021

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I stayed at The Water street in August 29th-31st, 2021. With my reservation I added the bed, breakfast and dinner package. Check-in was smooth, the front desk agent was friendly. However once in the room and we settled in we noticed some cleaning supplies left in the bathroom, we thought no big deal things happen. Then I got into the shower and half way through my shower I noticed quite a few strands of hair, no big deal I thought I'll mention it to the front desk when we head out so someone can come clean again. The next day we go for our dinner, unfortunaly most of the items on the specialized menu my we didn't eat. They were accommodating and let us substitute from the regular menu. Once the main course arrived it was inedible. We had to leave and go somewhere else to eat, because of this we decided not to eat their breakfast. There were other things found in the room that I chose to ignore so our stay wouldn't be ruined. I have left several messages for the manager with no response
            Read More
            Read 2 More Complaints

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB of Minnesota and North Dakota

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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