BBB Business Review

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This business is not BBB accredited.

Choice Hotels International

Additional Locations

Phone: (602) 953-4500 Fax: (602) 953-4953 View Additional Phone Numbers 6811 E Mayo Blvd  Ste 100, Phoenix, AZ 85054 http://www.choicehotels.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Choice Hotels International include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 32 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

32 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 8
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 16
Total Closed Complaints 32

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Choice Hotels International
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: June 26, 2001 Business started: 01/01/1941 Business started locally: 01/01/1941
Type of Entity

Corporation

Business Management
Stephanie Lemar, Executive Supervisor
Contact Information
Principal: Stephanie Lemar, Executive Supervisor
Business Category

Hotels

Alternate Business Names
Cambria Suites Clarion Comfort Inn Comfort Suites Econo Lodge Mainstay Suites Quality Inn Rodeway Inn Sleep Inn Suburban Extended Stay
Products & Services

According to information supplied by the company, Choice Hotels Intl offers hospitality services.


Customer Review Rating plus BBB Rating Summary

Choice Hotels International has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.