This business is not BBB accredited.

Cowboom

View Additional Phone Numbers 7601 Penn Ave S, Richfield, MN 55423 http://www.cowboom.com ! There is an alert on Cowboom !


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BBB Accreditation

This business is not BBB accredited.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.


Customer Complaints Summary Read complaint details

57 complaints closed with BBB in last 3 years | 17 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 10
Billing/Collection Issues 4
Delivery Issues 2
Guarantee/Warranty Issues 12
Problems with Product/Service 29
Total Closed Complaints 57

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Cowboom
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 5

Additional Information

BBB file opened: August 02, 2011 Business started: 07/02/2010 Business started locally: 07/02/2010
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
www.sos.state.mn.us
Phone Number: (651) 296-2803

Type of Entity

Limited Liability Company (LLC)

Business Management
Customer Support
Contact Information
Principal: Customer Support
Business Category

Home Electronics

Products & Services

According to the information provided by Cowboom, this company offers an e-commerce liquidation website that provides buy it now and auction sales.


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    7601 Penn Ave S

    Richfield, MN 55423 (888) 602-6963

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/17/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: cowboom cancelled order without notifying me. unwilling to help get replacement order for the same price. i ordered a tablet from cowboom.com on february 24, 2016. the day after that i saw a similar tablet for less money at a different website. i contacted cowboom and asked them would i be able to cancel the order or if the tablet was already being shipped, they told me that the tablet has already left the warehouse and to expect the tablet in a few days, which was fine with me. so, a few days past and i was never given any tracking info. so i contacted cowboom on march 2nd, asking for shipping info. i was then told that the order in fact has been cancelled. well i was never notified of the cancellation. i spoke to a manager matthew who does admit that the company was at fault for me not having the tablet shipped but is unwilling to help me in my situation.

Desired Settlement: i would like the tablet that i originally ordered for the price that was originally posted. it is on the bestbuy outlet site, which is an affiliate of cowboom, but for a much higher price now.

Business Response: Mr. ******* has accepted the offer and I have ordered a gift card today.

4/13/2016 Advertising/Sales Issues
3/29/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: No exchanges Purchase date February 17, 2016 Problem date February 24, 2016 Model 1540 Xbox One Console I received a broken item from cowboom.com. I decided I would call to have it exchanged and they informed me that an exchange for my item was not possible and only a refund was possible after sending the item back. I do not want a refund I want a working version of my item. Although they are selling the exact same item for the exact same price today I was told that they do not have the item in inventory and that I would have to re-buy the item from the website in order to receive a new one. I also had purchased a warranty for the item and was told that my only course of action is a complete refund. I do not want a refund I want a replacement. I see no reason why this is not possible if they are selling the same items a week later, especially on the day I receive a defective product. It does not make sense that my 242.98 should be tied up for 2 weeks or more on something that is useless. I will never buy anything from them again, and I will be making this complaint as public as possible to deter others from experiencing a similar issue. I ordered the item with my visa card. I talked to Customer support Representatives Phae and Matt. Invoice #******* Warranty #*******

Desired Settlement: I would like the company to send me a working version of the defective item that they sent me.

3/7/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Cowboom website (cowboom.com) shows a Sony PS4 for $144.99 following the link brings up a page that shows the price as $215.99. Cowboom's main website (http://www.cowboom.com) is advertising a "Sony PS4 Playstation 4 500GB Video Game Console" on their front page under the Great Deals section for $144.99 with free shipping, but when I follow the link it takes me to a page showing it is $215.99. I contacted Cowboom via email on February 11th, 2016, and they said they would fix it. It still has not been fixed, and is clearly false advertising by a major corporation (Best Buy owns Cowboom).

Desired Settlement: Cowboom either needs to update the ad showing the true price($215.99) or honor the $144.99 price.

Business Response: Initial Business Response /* (1000, 5, 2016/02/24) */ We apologize for any inconveniences that this may be causing you. Pricing has been updated.

3/7/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Tried to order a macbook pro during the apple flash sale and the link redirected to the frontpage. I was trying to purchase a macbook pro retina 128 gb model after I saw the price of $599 and when I clicked on the link on the website it kept redirecting me to the front page of the sale. I sent an email to support and they responded that it was sold out. As soon as the sale was over about two pages of the model at full price popped up.

Desired Settlement: Honor the original price during the sale.

Business Response: Initial Business Response /* (1000, 6, 2016/02/24) */ Thank you for contacting us. All deal of the day items and flash sales are limited quantities while supplies last. Limited quantities available, no rain checks or substitutions

1/29/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Submitted an order on Jan. 18 2016. The order was cancelled on Jan 21, 2016 with no written explanation. When contacted by phone on Jan 21, 2016. Submitted an order on Jan. 18 2016. The order was cancelled on Jan 21, 2016 with no written explanation. When contacted by phone on Jan 21, 2016. When I contacted customer service I was told that I was blacklisted because of an prior purchase. This prior purchase involved multiple charges on my account for the same item. I do not believe this to be a legal and binding legal practice.

Desired Settlement: I'd like to be able to make purchases.

Business Response: Initial Business Response /* (1000, 5, 2016/01/27) */ *************'s accounts have been disabled due to conflicting information on all of his accounts. Customer claims that he is unaware of a name and email linked to all the profiles that he has created however the payment has been sent by this other individual and his most recent account was created with the email address that he claims he does not know. For this reason we are unable to accept payment due to the potential risk that this creates. In addition, the customer continues to communicate in a manner that we find to be unprofessional and hostile. We have the right to refuse business to any consumer for both purchasing concerns as well as interactions concerns. Initial Consumer Rebuttal /* (3000, 7, 2016/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have only one account. Cowboom refuses to accept this. In the past I have been charged multiple times for the same product. When I told cow boom about this, they refused to refund my money immediately.When I mentioned the legalities about the issue to the fraud dept, they then decided to provide me with an refund. Customer Service Managers does not care about the bottom line. And that is making money and establishing a good repoire with your customers- to keep them coming back.

12/22/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I went to the cowboom.com website. On the home page there was an xbox one console for $199.99. After i clicked add to cart, it said to check your zip code for shipping info. I put my zip code in and it magically deleted my cart product. I went back to the home page and the item had to changed to an xbox 360 for $64. They still have xbox one consoles in stock on the website but no longer at $199. If i had it in my cart, then i should be able to order it at $199.

Desired Settlement: I would like the xbox one console i was about to buy, before they deleted it from my cart.

Business Response: Initial Business Response /* (1000, 6, 2015/12/21) */ We apologize for any inconveniences that your concern may be causing. We see that you have been working with our reps to get an order placed. Please call our customer service team at 888-602-6963 for further assistance. Initial Consumer Rebuttal /* (2000, 8, 2015/12/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) They made it right and i got one shipped to me. After a bit more hassle with credit card billing address, delays in responding to said credit card billing issues.. I hope they fix their website to avoid more issues with other customers.

12/16/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was trying to purchase a Dell AIO pc on sale for $250. Cowboom had an error as I checked out and said to call for assistance. They did not help After finding a Dell AIO computer I really liked that was 'sold out' I had waited and waited until finally the computer showed in stock. After quickly entering the promo code which was accepted and placing the order it kept giving me an error on the 'confirm order' page. The website asked me to call or email for assistance. After calling cowboom I was very disappointed I was offered no help. The rep kept asking me to use a different browser and suggesting Chrome. I told him repeatedly I tried multiple browser's including chrome.. And asked is there any way he could complete the order. He would not even check if the item was still available (which I saw it come back stock multiple times). My credit card has 6 charges for $0.01 from cowboom but no order was actually completed. I've called the bank and my card is fine. What more could I possibly do? This has taken hours out of my time when I all I'm trying to do is make a simple purchase. Please help!

Desired Settlement: Please complete my order or offer me a comparable computer for the same price. Here is a link to the computer I wanted to purchase .http://m.cowboom.com/index.cfm?page=details&contentID=1648075&sdtid=8345087&utm_campaign=LS&utm_medium=Affiliate&utm_source=lw9MynSeamY&siteID=lw9MynSeamY-KufcxCxCErrR_2Iq6e0byQ After entering the promo code ********** the computer came to $250. This was going to be a birthday gift for my son. Please let me know if you can help me order this computer. Thanks so much in advance

Business Response: Initial Business Response /* (1000, 6, 2015/12/09) */ We apologize for any inconveniences that your concern may be causing you. We are a liquidation company with limited inventory. All of our promotions are offered on a first come first serve basis while supplies last. Unfortunately the item you are looking for is sold out and an order cannot be fulfilled. Initial Consumer Rebuttal /* (3000, 8, 2015/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is unacceptable to offer no help whatsoever. I understand you are a liquidation company but you are a company in business to sell online. When your website is not working properly and your website refers the customer to customer service for assistance and then customer service offers no assistance with the order.. Then the company should try to resolve the problem. I attached proof in the original complaint that the item was in fact in stock and added to my cart. I tried to pay for the item and the website glitched many times, and asked me to contact customer service. I did that as well as contacted my bank (which was fine and I had made several other purchases successfully that day). Please honor your price your company advertised since your website was not working properly and your customer service was also very much lacking in offering any kind of help. Please honor the price for a comparable desktop or offer me a $250 store credit to use since the original offer was $250 off the Dell AIO computer. Thank you very much in advance for your help. Final Business Response /* (4000, 11, 2015/12/15) */ We apologize for any inconveniences that this may cause however we will not be able to honor the promotion as the item is no longer available at the price you are requesting. We do not price match for different model numbers. Unfortunately the issue that arose with your payments was due to the address that you provided. Our merchant shows that the AVS came back as not a match numerous times. Unfortunately this is not an issue that we can resolve for our customer as it is due to the billing address provided and their merchant card company.

12/1/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: During the purchase phase, it says 100% covered and when the product did not work they said it is not covered. No terms and conditions was provided. I bought a tablet and warranty. When I bought it, it said 100% covered but then they did not. They did not tell me during the purchase what is covered and what is not. This is a fraud.

Desired Settlement: I need my full refund 110.00

Business Response: Initial Business Response /* (1000, 5, 2015/11/20) */ Warranties only cover hardware issues with electronics. Any external damages caused to a device will not be covered by a warranty. You informed us that you cracked the screen on the tablet that you purchased. For this reason we will not be able to assist you with your concern as the damages were caused by the user. We apologize for any inconveniences that this may cause you. Initial Consumer Rebuttal /* (3000, 7, 2015/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not mention this warranty limitation during purchase. There was not terms and condition that I signed. Had I known that I would not purchase the warranty. Please see the screenshot even today, there is no clarification on exclusion of the warranty. Final Business Response /* (4000, 9, 2015/11/25) */ Warranty details are provided in our FAQs on Cowboom.com and it is the customers responsibility to read all terms and details on the site prior to purchase. In addition when an order is placed you select a box that states you accept our terms of use. We have confirmation that the terms were accepted with payment on 5-12-15 via your IP address *************. Regardless of the terms, warranty coverage does NOT cover damages that are inflicted onto the item. Warranties only cover hardware errors. Since you stated that you broke the screen on the device you are solely responsible for the damages and no return or refund will be granted for damages that occur to the product while in the customers possession.

10/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Cowboom/UnBranded brand sold many tablets knowing beforehand, but not disclosing, that there is a design issue rendering the tablet unusable. Cowboom sold to me a tablet in March 2015 listing only little scratches on the back of the case as the condition, which was compatible with the product received, so I kept it. However, after 6 months, the Power button is broken with regular (minimal!) use of the tablet, which has been very well protected since day one with a case. Looking up online about this issue and where/how to fix it, I noticed several complains about it, making it clear that it is a common defect in the product, not something that happens randomly or by accident. This issue with the button was never disclosed in the conditions. This tablet went on sale many times during the past few months, selling for as low as 50 dollars, most likely to clear all inventory they had due to this issue. Cowboom offers only 15 days return period, and no other guarantee/warranty included. While I knew that, I was not expecting to be purchasing a product that has a known, time-sensitive, defect with this Power button. The tablet no longer powers on. Please note that UnBranded and Cowboom are part of the same company (Best Buy) per my research. My complain is that I'm confident both brands knew this issue, and instead of recalling their products and providing the fix, they decided to sell it as cheap as possible, and not disclose this issue with the power button. I wrote to UnBranded (manufacturer) customer service and was told that they are aware of several occurrences of this issue, however they denied to provide any fix, even though this issue is not immediately perceived after delivery and is directly linked to a design issue, and was not disclosed in the condition during the purchase. This is a scam, a fraud. They knew, before selling, that these tablets have an issue, and hided this information during the sales, knowing that most likely this issue wouldn't happen during the 15 days return period. You may still sell it, but have to disclose that there is a known issue with the Power button that might render the tablet unusable after a few uses. This was not disclosed, and this is a fraud given so many reports about it. I'll take it wherever is necessary, including official means, to have this situation fixed.

Desired Settlement: I'm willing to take the tablet to a nearby Best Buy store and have it repaired for free, or replaced, or a refund.

Business Response: Initial Business Response /* (1000, 5, 2015/10/27) */ We have provided return labels for every invoice purchased and for the items return, a full refund has been issued. Unfortunately if the customers opts out of using our labels when they are issued and chooses to keep the item after the return has been authorized they are doing so at their own risk. We clearly advertise that our return policy is 15 days. As stated, all 7 invoices purchased were issued return labels with the option of a full refund. We show that 4 invoices were returned for full refunds. One invoice was offered a return for a full refund however the customer requested a partial refund. The 2 remaining invoices were issued labels however the items were never returned and the returns were canceled by our system 30 days later. Unfortunately at this time no further offer will be provided. Initial Consumer Rebuttal /* (3000, 7, 2015/10/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Cowboom and UnBranded (Best Buy) are together committing fraud, selling tablets that they knew they would break after some use due to this issue, and they never disclosed this precondition. This reply is ridiculous, and is not linked to the complain I'm making here. The 15-day return period is to inspect the item and see if it matches the condition in which it was sold. Regardless of label and returns issued, your product was sold with a known problem, that breaks after this 15-day period, and you know that. I'm sure you are happy that it wasn't returned - that way you guaranteed your money, and did not have to do a recall to fix this Power button that you knew it would break at some point, but not before the 15-day return period. This is a fraud, organized crime. Money talks more than ethics today, right, Cowboom/UnBranded. Congratulations in achieving your sales goals.

10/19/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: The ****** Y50 laptop I bought from cowboom has a defective hinge and shuts off randomly, thus has barely lasted 3 months. It was not as described. My invoice number number is ******* and the warehouse number is ****. Invoice date was 06/30/2015 and ship date was 07/01/2015. The problem date was approximately september 1st. The model number is the ****** Y50. Payment amount was $514.84 after tax and $20 promo. Payment method was credit card or bank. The computer shuts off randomly for absolutely no reason and all the diagnostics that I have done all pass 100%. It has not been abused or physically damaged in anyway other than the dent and scratches it came in originally when I bought it. I do have a picture of the order and its also available on their website (my order) furthermore the left hinge has also broken on the ******. What happened is that the metal hinge is screwed onto plastic which is then glued onto the casing of the laptop itself and glue has come off and now the left hinge no longer closes or opens the laptop. If I try to close the laptop it could potentially damage the screen. A screw has also fallen out of the plastic because of its defect. My hinge is falling apart, and a quick google search shows that this is a common issue with the laptop and usually occurs in a similar period of time. That, combined with how it shuts off randomly for no reason, suggests that the motherboard/video card is failing. The product (****** y50 touch) was not as described from cowboom and I am very disappointed!

Desired Settlement: I would request a full refund by check or a New replacement of the ****** Y50. Or a replacement computer of nothing less than equal value and same or equal video card that is the equivelant to the GTX 860m in this computer. I am disappointed that it has failed so quickly. And an apology would be nice, as this computer has just barely lasted 3 months before it has literally fallen apart. I hope Cowboom.com will be helpful in settling my falling about ****** and make this right as the product was not as described.

Business Response: Initial Business Response /* (1000, 8, 2015/10/09) */ We apologize for any inconveniences that this may have caused. At this time we see that your order has been returned and a full refund was issues back to the account in which your payment was received. For risk prevention purposes we will only refund the payment to the source that it was received. A check will not be mailed. Initial Consumer Rebuttal /* (2000, 10, 2015/10/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Long story short, while they (cowboom.com) did not refund it to my bank account that I actually have open like I requested, my old bank refunded me via a check in the mail. So I was indeed refunded. It is unfortunant that such a good computer is actually junk because of the manufacturer's defect (GLUED hinges??!?) All's well but ends well, however I am now out of a gaming computer...

9/14/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: cowboom sold me a defective laptop and refuses to accept a return. I purchased a macbook pro from cowboom(order number ******* on 6/11) and shortly started having issues with it freezing whenever it was moved during operation. Apple genius diagnosed the problem lies with a faulty logic board, repair will cost almost $300. I immediately contacted cowboom on 7/19 for a refund, but was denied because it was past the 15 day return policy. unfortunately, since the fault was somewhat obscure and only presented itself when the laptop was moved during use, I failed to discover the issue within the 15 day period.

Desired Settlement: I'd like cowboom to take the laptop back and issue a full refund.

Business Response: Initial Business Response /* (1000, 5, 2015/09/01) */ A return has been issued with a prepaid label. Once returned a full refund will be issued. Please note that our return policy is 15 days and no further exceptions will be made.

7/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: company present very disrespectful, unhelpful service. They not interested to hear customers need. Ignorance is their mission statement. They prefer to ignore, disrespect customer need. I have not seen such a horrible service for long time. I purchased several products from them, and it was very easy prosses to buy and pay for product. They shipped products via UPS. I requested to make little adjustment to shipping. I asked them to hold items at local distribution center because I'm out state on the business trip, and I tried to help them not to loose my product. When I called them, They were ignorant, not flexible, rude, and disrespectful. After long conversation I decides that I do not want to have partnership with the company that does not have pure customer interest in mined. I requested to canceled all my orders and ship them back to themselves.

Desired Settlement: Full refund and compensation for time and energy lost dealing with this company

Business Response: Initial Business Response /* (1000, 6, 2015/07/17) */ We apologize for any inconveniences that may be caused by your concern. As stated on our site, we only ship to the address provided with payment and we do not alter shipping addresses once your item is shipped. We advise that all customer review the terms and conditions and FAQs prior to purchasing. Here are the excerpts from our site. "All shipments are shipped to the address provided at the time of payment. If you submit payment via PayPal or Amazon, your order will be shipped to the address provided to us by PayPal or Amazon. If you submit payment with a credit card, the order will be shipped to the shipping address you have on file with us at the time of payment." "We will not change your shipping address once your order has been shipped. Requests to pick up your order directly from the carrier will not be authorized." "UPS will require a signature upon delivery for any invoice paid via PayPal where the total is greater than $250. For all other orders, "Signature Required" is at the UPS driver's discretion."

7/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Cowboom has conducted fraud transaction, They listed an item on their site, when my son placed the order , they send a different item. My son placed the order for Surface 3 pro i7 256 GB on 06/27/2015 , Invoice #: ******* , Warehouse: ****. item on the invoice is listed as: Product Type: Pre-Owned Condition: Fair Included: Surface Pro 3 - 12 - Intel Core I7 - 256gb, Ac Adapter, Surface Pen however, when the delivery arrived, an i5 128gb was sent. breakdown of the payment: Subtotal: Promo Code Applied: Shipping: Tax: $569.99 -$20.00 $0.00 $38.50 Total: $588.49 when we contacted the company they said there is nothing we can do to exchange the item. due to this we have lost our time and money.

Desired Settlement: We would like to get the product we ordered from them which they listed on the site and show in the invoice and order detals that is the surface 3 pro i7 256gb, or they should compensate us for wasting our time and money.

Business Response: Initial Business Response /* (1000, 5, 2015/07/08) */ We apologize for any inconveniences that our error may have caused. At this time we see that we are unable to replace the item with the correct model. We see that a return authorization has been issued and a full refund will be processed once your item is received. Initial Consumer Rebuttal /* (3000, 7, 2015/07/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Respondent from Cowboom, Please understand there is a concept which is called "time value of money and the opportunity cost" your mistake has wasted our time, during that time there were other deals available as well, for example Microsoft on their website was selling a brand new with a $100 discount but because of this fraudulent business which has mislead us into buying from you we could not order or take advantage of that promotion, "At this point you have accepted your mistake" I refuse to return the item and would like to appeal an exchange for the item which is listed under "Included section of the invoice" or if not then as we have lost a $100 promotion form Microsoft i would like to be compensated for the same amount. Regards, Complainant Final Business Response /* (4000, 9, 2015/07/13) */ As we have mentioned to you verbally as well as through this forum, we are unable to offer the resolution that you seek. Once your item is returned a full refund will be issued. We apologize for any inconveniences that this may cause. Final Consumer Response /* (2000, 15, 2015/07/14) */ I have sent their item back with tracking number ******************, Please ask them to give us back our money ASAP.

7/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I called customer service to try to get a tablet replaced. They won't replace it even through it is defective. My invoice number is: *******. Called them and told them I wanted a REPLACEMENT of a defective tablet. They won't do that. Asked for a supervisor. Said they will reach me in a day. No one called back period. Called again next day. They told me the same thing. I have called like 5 times asking to speak with a supervisor and yet I never gotten a single call back.

Desired Settlement: I just want to speak with a supervisor or a manager who can help me and get my tablet replaced.

Business Response: Initial Business Response /* (1000, 5, 2015/07/01) */ We have attempted to call you and have left voicemails. As stated previously, at this time we do not have replacements for this products. Since we are liquidation company we are unable to know when we will be receiving more of these units. At this point we can offer you a return for a full refund. We apologize for any inconveniences that this may cause. Initial Consumer Rebuttal /* (2000, 7, 2015/07/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) Finally was able to get in touch with a supervisor. He was able to find some replacement for me. I am glad this is finally getting resolved. Thank you for helping me.

6/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I won a auction on www.cowboom.com for a Apple iPhone 5 32GB Verizon 4G Smartphone for a $173.00 and they pull the auction and said I did't win I won a auction on www.cowboom.com on May 27,2015 for a Apple iPhone 5 32GB Verizon 4G Smartphone for a $173.00 and I waited 5 days because their site said it was pending. I wrote them 4 emails then I was told that they pulled the auction after I won it. The Auction Number: ******* and the Lot ID:******** . I also receive a email saying they pulled the auction and didn't have a replacement, which they do because I see the same exact one on sale for a higher price. I feel like this is fraud and bait and switch because I got a email saying sorry but here a $15 coupon, so I can buy it at a higher price. All I want is Apple iPhone 5 32GB Verizon 4G Smartphone that I won on there site and they failed to come thru

Desired Settlement: All I want is Apple iPhone 5 32GB Verizon 4G Smartphone that I won on there site. And If they have to upgrade it Apple iPhone 5s Verizon 4G I want be happy with that. It's not my fault

Business Response: Initial Business Response /* (1000, 5, 2015/06/01) */ Thank you for contacting us. We emailed you *********@gmail.com stating that we found you a %s and invoiced you for it. Please call us at ************ and reference invoice *******. Initial Consumer Rebuttal /* (2000, 7, 2015/06/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the verizon iphone 5s but I wish it didn't take 2 hours out of my day for something that was not my fault.

5/11/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: laptop that was not as described. sent back and then offered a discount of the item. I took the discount, and they shipped back w/0 promised charger Purchased used laptop on March 20th. After billing issues, which caused shipping to be delayed for a week, they finally processed the order. Upon receiving my item, it was not as described, as there was no network adapter installed. I shipped it back, and once I shipped it back, they oferrered me a discount on the item, which I accepted, so they shipped it back a second time. However, upon receiving it the second time, there was no charger included (it was originally included with this sale) I had filed a complaint about this item and have yet to hear any word back, and am unable to use the laptop. Please note this sale occurred 5 weeks ago, and I am still to have the useable item.

Desired Settlement: Expedited delivery of the missing pieces as well as financial compensation for the delayed delivery of item resulting in my need to borrow laptops from friends to do tasks.

Business Response: Initial Business Response /* (1000, 5, 2015/04/28) */ I would like to respond in regards to both concerns. In regards to your delayed processing we see that your initial payment was originally declined as well as during multiple attempts. We were able to process a payment once a new card was provided on 3/24/15 and your order was shipped the following day on 3-25-15. In regards to your order, we apologize for any inconveniences that the missing part may be causing. We see that a resolution was emailed to you on 4-27-15. Please respond to our offer with how you wish to proceed.

4/28/2015 Delivery Issues | Read Complaint Details
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Complaint: This company sold me several dozen Amazon Kindle tablets describing them as working and been tested for functionality. Once I received them I tested 1 or 2 of them to make sure they were okay. After not coming across any issues for those 2 I proceeded to sell them on eBay. I immediately got complaints from about half of the people I sold to. So many of the items were defective that my sellers account on eBay was restricted and my store forcefully closed. I emailed the company about this and have been speaking with them for weeks. They are unwilling to take the items back and or refund my money.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like them to take back the items they sold and refund my money. Simple as that.

Business Response: Initial Business Response /* (1000, 5, 2015/04/03) */ After receiving your case we have reviewed your order, account and correspondence. During our correspondence a manifest of discrepancies was requested of you so we could assist in reaching a resolution for your concern. Since you failed to provided the necessary information that we needed we were unable to assist you in this matter. In addition, we were not notified of any concerns until 2 months after the products delivery. This item is an AS-IS order that does not qualify for a return. We were willing to make an exception if a manifest was provided however at this time we will need to deny your request. Initial Consumer Rebuttal /* (3000, 7, 2015/04/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is not true that it was 2 months until I informed you that the tablets weren't working. I called within a matter of weeks of receiving the items and was told I would be called back. I wasn't and that was when we began a long email corospondance. Also I generraly didn't get any response to my emails until I had to threaten legal action. I don't know what "nessacary information" you are referring to but I gave all information I had available. You sold me products that were listed as "working" but very few of them are usable or working. Final Business Response /* (4000, 11, 2015/04/28) */ We have tracked down your correspondence and we show that we received first contact on 3-27-15. You have two invoices for amazon tablets. One in November of 2014 and one that was delivered at the beginning of January 2015. If you contacted us via a different method earlier than the date stated please email us with the alternate contact details so we can pull all emails, calls and chats that apply to that contact type. In addition, during our correspondence in March 2015 we requested a manifest of discrepancies. Since you did not submit the details we needed we were unable to open a claim in regards to your concern and after much time had passed we had no choice but to close your case. We apologize for any inconveniences that this may cause. At this time you are well outside of our policy and we must uphold it. Please review our terms of use that you have signed. If you have any questions in regards to our policies and the use of our site please email our TechLiquidators team.

4/6/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: Didn't get all that was included w/ purchase. Serial #********** Lot #******** Invoice #******* I purchased a brand new HP HP 15-n013dx TouchSmart 15.6 Laptop on 3/28/15 for $394 by debit. It stated on the order confirmation that it was to include an installed operating system, license key and media, and system recovery media. When I received the laptop 4/1/15, I only had a limited warranty and technical support manual, windows basic manual, and an expired 15% off accessories coupon. I sent a two emails and spoke with a ******* from CowBoom's twitter page was given a non working number (866) ********. Mat from CowBoom's support contacted me after I went on Twitter but, didn't seem to read any of my emails since asking the model of a laptop or phone.

Desired Settlement: I would like what was to be included. OS software, license key and media, recovery system media.

Business Response: Initial Business Response /* (1000, 5, 2015/04/03) */ At this time we see that a resolution was reached with our customer service team and a partial refund of $100 was agreed upon. At this time we will consider this case completed. If any other concerns arise please contact our service department.

4/6/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Promised a refund in 3-5 days. It's been 11 days. I keep asking them about it. they keep saying it was processed on 3/2 but it has not been credited I returned a product that was not at all as described. They said it was a refurbished iPad but it was old, dirty, scratched, etc. I returned it using their RSA. They confirmed receipt and said my refund was processed on 3/2 and Id have it in 3-5 days. I keep checking and they keep giving me the runaround. see email below: Dear Commerce Hub, Thank you for contacting us. We apologize for the miscommunication. This should read 3-5 business days. In many cases, it can take the full time period to process, depending on your payment method processing the refund back into your account. This means you should receive the refund by end of day today if you haven't already, Please contact us at start of day tomorrow if you haven't received it and we will research to make sure everything possible was done on our end to refund you in full. As it stands, we do see a credit for this amount provided to your banking institution. Please feel free to reply to this email if you have any further questions. Thank you, ******* Cowboom Customer Support ===================================== ORIGINAL MESSAGE to bbmarketplace@cowboom.com from **********@gmail.com date 2015-03-11 08:04:37.997 The credit has not appeared. please update me. thanks. On Mar 5, 2015, at 11:44 AM, wrote: Dear ************* Thank you for contacting us. Your order has been received and refunded in full. Please allow 3 - 5 days for the credit to appear on your account. If you have any further questions please respond to this email. Thank you, ******* Cowboom Customer Support ===================================== ORIGINAL MESSAGE to bbmarketplace@cowboom.com from **********@gmail.com date 2015-03-05 07:30:21.167 Can you provide an update? Was this refund processed? On Mar 3, 2015, at 1:44 PM, wrote: Dear *************, Thank you for contacting us. We see that your refund was initiated by the warehouse on 3-2-15 and is scheduled to be processed by the end of business today. Once processed please allow 3 - 5 days to appear back in your account. If you have any further questions or concerns please respond to this email. Thank you, ******* Cowboom Customer Support ===================================== ORIGINAL MESSAGE to bbmarketplace@cowboom.com from **********@gmail.com date 2015-03-02 20:33:48.4 I see that this item was received by you on Friday morning. How long does it take to process the refund?? On Feb 23, 2015, at 5:50 PM, wrote: Hello *************, A return authorization has been issued for your purchase. Your RMA# is ********-A Please ship the entire item including all parts and accessories within 10 days (do not send back just the damaged part). If your return is not shipped back within 10 days your return authorization will be subject to cancellation. Please ship the entire item (including all parts and manuals you may have received) to the address below: ------------------------------------------------------ RMA# ********-A ********************** Dock Door 86 Brooks, KY 40109 Please use the following link to print your Pre-Paid return shipping label within 10 days. Then, follow the instructions on the page to attach the label to your box, and to find the UPS off location nearest you. http://www.dealtree.net/upslabel.cfm?TrackingNumber=1Z04XF509093549717 Upon receipt of the RMA, we will inspect the item within 3 business days, verify the serial number, and if the item is not as advertised, we will refund the purchase price including the initial shipping and handling costs. Thanks and Regards, Customer Support ===================================== ORIGINAL MESSAGE to bbmarketplace@cowboom.com from **********@gmail.com date 2015-02-23 15:24:34.447 We ordered a refurbished ipad but when it arrived it just looked old and used. it has a

Desired Settlement: I just want my money back!

Business Response: Initial Business Response /* (1000, 5, 2015/03/17) */ Thank you for reaching out to us. As stated in the email that was copied and pasted into the comments sections. RMAs are processed within 3 business days from the day the item is returned. Once a refund is processed we are able to push the refund through to the customers merchant within 24 hours. After this refund is pushed through it can take 3 - 5 business days depending on your merchant provider. If you funds have not been received we advise contacting your merchant provider to confirm that the funds were in fact not received. If they have confirmed this please email ************************* so we can request can submit a request with Best Buy to have the refund located. Initial Consumer Rebuttal /* (3000, 7, 2015/03/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the same run around they keep giving me. They received the product back 15 days ago. March 2, 2015. No matter how you count business days processing times etc this is still an unacceptable amount of time to issue a refund. they took my money in under a minute. it shouldn't take > 2 weeks to return it Final Business Response /* (4000, 18, 2015/04/06) */ The customers was refunded on 2-19-15 in the amount of $324.74 and the remaining balance of $12.34 was issued on 3-4-15. We have sent the customer emails with this information as well as voicemails. We have asked her numerous times to return our calls and verify the details provided with her bank however she has never provided the details that we requested.

4/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have not been sent a gift card, mail nor email, with the trade-in values of the several video-games I traded-in to Deal Tree, through BestBuy.com. On March 4th 2015, I received a confirmation receipt that expressed the amount my trade-ins were awarded after they (video-games) had arrived on February 26th. In that email it stated that a gift card with the trade in amount would be mailed to me within 7 days. On March 10th I emailed their support about not having received the gift card in the mail. I emailed again on March 16th in which they stated that there was a delay and that I would be notified when the gift card was to be issued. I replied back asking, when that might be and was told that an electronic gift card would be emailed to me within 4 business days. I called on Monday 3/23, one day early of these 4 days, and was told that by the end of the business day a gift card would be emailed to me. I called again on 3/24, as I had not received an email the day before with said gift card. This time I was told that one would be emailed to me by Friday 3/27 with the latest arrival being 3/30. The trade in numbers are as follows: ********, ********, ********, ********, ********. The value equals $35.25. Through email I talked with both ******* and *******. Through phone I spoke with I believe ****, and a man whom I have forgotten his.

Desired Settlement: $35.25 - the value of my trade in.

Business Response: Initial Business Response /* (1000, 5, 2015/03/27) */ Thank you for bringing this to our attention. We have submitted a request for payment and an electronic gift card will be emailed to you by the beginning of next week. If you do not receive it by then please respond and we will escalate the matter further.

3/20/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: Will only deliver to your house, can't pick up at UPS location! Ordered product, was informed it we be delivered 7-10 business days. Was informed I would be notified when it's "out for delivery." However package came in 2 days, would have been happy if I had known it would be that soon, but missed package. Happened to check that night to see if it had been shipped yet, UPS tracking said I had missed it. I call UPS to ask if can pick it up from location, they said no package was restricted to house delivery only package would be delivered Monday, being that this is Friday. They said I could call Cowboom and get them to remove restrictions. So I called and they refused, I emailed them on Monday because package didn't come UPS delivery delayed because weather, understandably, so I emailed Cowboom support. Being weather would continue to get worse I wanted to pick up my package which I've already paid for soit wouldn't continue delayed however Cowboom support refused telling me I had 3 attempts to get the package and then it would be returned and me refunded. It has been over a week and a half still no package and they will not cooperate with me. I work 3rd shift so I don't want to continue staying up waiting from 7am-7pm to see if my package might show up. Customer service is terrible!

Desired Settlement: Just allow me to pick my package from location and be done with this situation.

Business Response: Initial Business Response /* (1000, 7, 2015/03/09) */ As stated on our site, cowboom.com, We will not change your shipping address once your order has been shipped. Requests to pick up your order directly from the carrier will not be authorized. Unfortunately in order to follow the guidelines of our merchant service all items must be delivered to the address provided with payment. For this reason we do offer the option of providing alternate shipping addresses for those that are unable to receive deliveries during standard business hours. In most instances Signature Required is at the discretion of the UPS driver and we are unable to prevent this from happening. We apologize for any inconveniences that this may cause.

2/26/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: Ordered a system which stated it included game though invoice and package did not arrive with game. Want game to be sent to me. Ordered system online from Cowboom. Original unit purchased stated it included the 1st controller, power supply, game system AND game. Called to request the company to send it and they stated it was not listed in the invoice. The game was listed in the description though the invoice did not include it. Emailed and spoke many "customer service" personnel who stated my only option was to return the whole purchase rather than them supplementing me with the missing game which was in the original order which I added to my cart for purchase. Your invoice number is *******. Most orders ship within 2 business days. Please reference this invoice number should you need to contact us about your order. If you have any issues once you receive your order, please contact customer service right away. Contact Us Email: support@cowboom.com Invoice #: ******* Warehouse: 1 Quantity Product Description Microsoft xBox 360 Slim 250GB Limited Edition Halo Reach Video Game Console-W3G-00046 Product Type: Pre-Owned Condition: Fair Included: Xbox 360 Halo Reach Console, 250gb Hard Drive, 1st Wireless Controller, Ac Adapter, Ac Power Cord Not Included: 2nd Wireless Controller, Head Set, Av Cables, Owners Manual 7-10 Business Day 149.99 This was what was included in the invoice. In the 'Not Included' tab it clearly does not state the game. In the included section it DID state the game was in the Included section though did not appear in other parts of the invoice. The final person I spoke with at Cowboom stated she was in charge of dealing with complaints and she wasn't going to do anything further than offer a refund. I do not want a refund. I would like my game which was supposed to be included and now am further requesting them to provide me with a complimentary action appropriate from a customer service to soothe the discontentment thus far from them. I would like to work with them on this and in the future, though am dissatisfied with their approach to handling an obvious problem which normally should have been an easy resolution. Thank you for the time, *****

Desired Settlement: Full game with complimentary complaint gift card

Business Response: Initial Business Response /* (1000, 5, 2015/02/23) */ We have reviewed your order, the listing and your invoice description. The item purchased was not listed as including a game. Since the game was not listed as an included item for this lot a game nor any compensation will be offered. If you do not wish to keep your item a return for a full refund can be issued. No other resolution will be available for this item. Initial Consumer Rebuttal /* (3000, 7, 2015/02/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The initial description DID include the game. I did not realize the game was omitted between adding the item to my cart and checkout until after I received the package from the company without the game, for which I exhausted the company's "customer service" department via phone and email communication. I then followed-up with BBB secondary to Cowboom's significantly poor response and lack of care for proper customer service to attempt to resolve this issue.

1/6/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I bought a LG G Pad on cowboom, and later it turned out to be a defective product. LG wouldn't honor the warranty I bought a pre-owned LG G Pad 8.3in 16GB - White from cow boom for $164.24 including tax on 5/30/14. Invoice #: *******. A After around 2 months, the pad wouldn't charge at all so I believe I received a defective product. I contacted cow boom then they told me to contact LG. So I contact LG and described my problem. When they found out that I am not the original purchaser, they told me that they wouldn't honor the warranty as it is explicitly stated on the limited warranty. On cow boom's website. There no description about this limited warranty. If I knew abuot this warranty issue, I would never purchase this product. Now, I end up with a defective product and LG asked me to send this to a repair center to get it fixed out of my own pocket.

Desired Settlement: A refund.

Business Response: Initial Business Response /* (1000, 5, 2015/01/05) */ We have reviewed your order and for this case we must enforce our return policy. As stated we have a 15 day return policy that in certain cases can be extended to 30 days. Unfortunately your order was placed in May and we were not contacted until August. In future we do recommend purchasing an extended warranty which is provided at the time of checkout for all items purchased on the Cowboom Store site. Initial Consumer Rebuttal /* (3000, 7, 2015/01/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) You wouldn't expect a product to become defective in the first 30 days of purchase. Therefore, by enforcing your return policy on this case is not reasonable. Even items purchased from Craigslist comes with manufacturer warranty. Unless stated otherwise, like the LG's limited warranty, which warranty is not transferrable. However, this important information is not explicitly stated on the website, and it is an important factor when making a purchase decision. I would give a second thought when purchasing items that don't come with warranty and I have to buy extended warranty out of my own pocket. By excluding this vital warranty information, it would be considered as a misrepresentation to attract potential buyers.

12/29/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: They didn't deliver all the parts to my as they advertised. And they refused to send me the parts even they are in stock. I'm a very frequent CowBoom shopper. I used to love this website and did a lot of shopping. Recently I ordered a pre-owned XBOX 360 console from CowBoom which clearly advertised that the wireless controller will be included. When I received the order, I found that the wireless controller was not included. I then contacted the customer service representatives to address that problem. However, the CSR only gave me two options, either refund $15 back to my card or assign a full return. I told them that I need this console and the only thing I want is to use it to play the game. $15 is not enough for me to buy a wireless controller! Then I found a lot of pre-owned XBOX 360 wireless controller on their website. I asked them just sent any of those to me. However, they kept saying that the those wireless controllers are out of stock! How does that possible? I can even add them to the cart and succesufully proceeded to check out! If this is like what they are saying that wireless controllers are out of stock, why they still advertise that they are in stock? Isn't that a fake advertisement??? I provided some links below for the references. There are 11 types of items in stock! http://www.cowboom.com/Gaming/Game-Accessories/?page=1&order=match&store=fixed&query=product_type%3Dpre-owned%7Cbrand%3Dmicrosoft&view=grid&subkeywords= I don't think they took my request seriously. They don't want to even try to make it up even when they knew they have mistakes.

Desired Settlement: I just need this console and wireless controller. Just send a wireless controller! $15 is not enough for me to buy a wireless controller.

Business Response: Initial Business Response /* (1000, 5, 2014/12/22) */ We have reviewed your order and unfortunately we are unable to provide the resolution that you seek. At this time we are unable to provide you with a replacement item and unfortunately we will not be able to provide a refund greater than $15. Our partial refunds are calculated based on the price and condition on the product purchased. Since you purchased a pre-owned item in fair condition we must based the refund on that, unfortunately we do not compensate at factory sealed costs. If you are unhappy with our resolution we can issue a return for a full refund. Initial Consumer Rebuttal /* (3000, 7, 2014/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I WILL NOT accept your response. As I mentioned, either $15 refund or a full refund is not the resolution I want.

10/31/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Order a prduct on October 2 of 2014 for the amont of 58.84, product was delieved to my house left on porch on a man street and was stolen. Order a product on October 2 of 2014 for the amount of 58.84, product was delivered to my house left on porch on a man street and was stolen. UPS and Cowboom did not require a signature even though the item in question was a mac book. Contacted both companies, ups said the onus was on Cowboom to issue a replacement or refund, cowboom refuses to issue a refund, or even contact me on the matter anymore. All they issue is a tracking number for a product that was delivered but never received do to theft.

Desired Settlement: A refund, I will never do business with this corporation ever again.

Business Response: Initial Business Response /* (1000, 5, 2014/10/30) */ We apologize for any inconveniences that may have been caused by your concern. Since UPS shows that the item was delivered as addressed our only option at this point was to issue a Lost Package claim against your order. We are unable to issue a refund or replacement until the claim is approved. At this time we see a dispute has been opened against your payment. Moving forward all communication will be made via the PP dispute process. If your claim is approved a full refund will be issued.

10/20/2014 Problems with Product/Service | Read Complaint Details
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Complaint: On 10-8-14 cowboom falsely advertised the ps4 for 254.99. Cowboom did not honor the advertised price even after I notified them of the advertisement. On 10-8-14, I contacted cowboom to notify them that I was trying to make a purchase of the ps4 . I explained to the customer service representative, that I could not make the purchase because the price advertised(254.99), was not the same price in my cart at checkout. I spoke to the cowboom lead ******, and he refused to honor the advertised price.

Desired Settlement: I am looking for Cowboom to honor the price advertised for the Ps4. That price is 254.99.

Business Response: Initial Business Response /* (1000, 5, 2014/10/16) */ We have reviewed your complaint and we have acknowledged that there was in fact a pricing error on our site, however the pricing error has been corrected. In regards to your request to honor the price error, our terms of use clearly states that we have no responsibility to sell mispriced products or services. We apologize for any inconveniences that this may cause you. Initial Consumer Rebuttal /* (3000, 7, 2014/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Cowboom falsely advertised the ps4 for 254.99. Cowboom did not honor the advertised price for the PS4. They have sold Ps4's for this price before. Consumers should not be penalized for a false advertisement. I don't believe it's good business to treat loyal customers like this. Final Business Response /* (4000, 9, 2014/10/20) */ As we have previously stated, our terms of use clearly state that we have the right to cancel any auctions or sales that are mispriced as well as cancel any orders that are created at the incorrect price. We will not be honoring a price match.

10/8/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Playstation 4 system advertised for $254.99 when you click on item price changes to 349.99. Website advertises Playstation 4 systems on their site at $254.99 when you go to the console sections. I contacted their support about it and they said the price is incorrect and did not offer to honor the price for my purchase.

Desired Settlement: I would like for the company to offer the purchase price or at least offer me a gift card for the price difference of 95.00 so I can purchase the console at the advertised $254.99 price.

Business Response: Initial Business Response /* (1000, 5, 2014/10/07) */ Since the purchase was not made we cannot adjust the order. Unfortunately we do not honor pricing errors per the terms on our site we reserve the right to cancel orders and listings if they are priced incorrectly. We apologize for any inconveniences that this may have caused. Initial Consumer Rebuttal /* (3000, 7, 2014/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is false advertising, You can not advertise an item for once price then expect a customer to pay a different price. I have the screenshots showing the item offered for a specific price. I also have a screenshot of your customer service reps acting like it does not bother them one bit to have a report made to the BBB as well. Please see the attached files. Final Business Response /* (4000, 9, 2014/10/08) */ Thank you for your response. Unfortunately since no invoice was generated when this price error occurred we will not be able to honor the price. If the order was placed on day that the offer was listed we would have been able to adjust the orders prices however since the item was not purchased on that day we are unable to offer you the item at that value.

10/3/2014 Problems with Product/Service | Read Complaint Details
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Complaint: My bank account was charged 3 times when I won an auction on Saturday. I emailed the company the same day, and got no answer back. Further more all I get is he run around from the contact number from their website. Auction ******** There website adders is bestbuy.dtdeals.com

Desired Settlement: I want my money back in my bank account.

Business Response: Initial Business Response /* (1000, 5, 2014/09/22) */ We have reviewed your invoice and show that your account was only charged 1 time. We do see that your original transaction was declined which may result in pending authorizations on your account. The pending authorizations will fall of within 3 - 5 days. If you see that the authorizations are solid payments please return our calls so we can assist in locating the funds. We need more information from you in order to search for the transactions.

8/28/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I requested an advanced exchange, but the representative never mentioned that I had to call in. I requested an advanced exchange for a defective item on Wed., August 20, RMA ID **********, but the representative then never mentioned that I needed to call in in order to submit the payment manually for the exchange to ship (I believed that they would automatically charge the same card I placed the order with, similar to how numerous other online retailers like******* and******* does advanced exchanges), resulting in shipment delay. Since I needed this item this week, and it would have arrived in time if it had been shipped last week, I requested that they use expedited shipping at their cost, but the representative refused.

Desired Settlement: Offer expedited shipping at their cost to make up for the shipment delay.

Business Response: Initial Business Response /* (1000, 5, 2014/08/26) */ We apologize for an inconveniences that this may have caused. At this time we see that you requested to cancel a replacement. Once your item is returned a full refund will be issued. Initial Consumer Rebuttal /* (3000, 7, 2014/08/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The representative I had called didn't seem to want to be helpful in any way regarding the first representative leaving out key pieces of information, so I cancelled it then. I just thought that through BBB, you'd be more willing to assist and make things right, but looks like I was wrong.

6/30/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: I would like to point out what I believe is a mistake on your part in your internet add Today 6/16/2014. You have a Samsung Galaxy Note 10.1 Wifi Tablet advertised at $129.00 when you click to buy it starts at $249.00

Desired Settlement: I would like you to honor the $129.99 Price with free shipping as advertised. Please see attached.

Business Response: Initial Business Response /* (1000, 5, 2014/06/18) */ At this time that deal of the day has expired and the offer is no longer available. In future please contact us when you see the error so we can correct the issue immediately and honor the price. We cannot honor the deal of the day after the deal is over.

5/8/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: website search uses blatant bait and switch methods. Yesterday 4/17/2014 I went to cowboom website search for 3ds xl. of the list that came up, I saw Nintendo - 3DS XL with Mario & Luigi: Dream Team (Pre-owned) for 96.98 . I would click on it and it would reroute me to their deal of the day page for a different product. I contacted their support and they said I could not purchase it until it showed up on the deal of the day page, which would change when page refreshed. I refreshed the page and NO 3ds product came up, only more expensive items. Finally I gave up, noting there were other items I clicked on that also rerouted to the deal of the day page, blocking a customer from purchasing at the advertised price. Today 4/18/2014 around 10am, I went to the cowboom website. did a search on 3ds xl . the search results showed one of the items as "Nintendo - 3DS XL with Mario & Luigi: Dream Team (Pre-owned) for 96.98" STILL SHOWING THE SALE PRICE of 96.98. I clicked on it. This time, it came up with the product page where I could purchase it. BUT , the selling price was NOT 96.98 but 151.99. On the search page, I refreshed the webpage, deleted the cookies and temporary internet files on my computer, did the search again and got the same results. The information was not old data, it was current data on product falsely priced for blatant bait and switch business practice. I have taken print screens of the website search page and product page. Also note, this was not the only product that was falsely showing an incorrect price, then when clicked on gave a much higher price there were many others.

Desired Settlement: Sell products at price displayed in search results.

Business Response: Initial Business Response /* (1000, 7, 2014/05/05) */ We have reviewed your concern and apologize for any inconveniences that it may have caused. When searching for an item that is pre-owned we list our its with a starting price. This will then display the lowest price that item may go for. Unfortunately that does not mean that every item will be at that price based on their condition. There are some instances when pricing errors may occur and in the event of a pricing error we ask that you contact our support team so we can see if the price is in fact incorrect and have it updated. Initial Consumer Rebuttal /* (3000, 9, 2014/05/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) ***BAIT*** & ***SWITCH**** The complaint is against the bait and switch tactics used daily by Cowboom. --BAIT-- Offering, and continuing to offer product at pricing that is not available is bait and switch. The products "not available " were showing on the website for more than 24 hours while "not available" the entire time I observed the site. --SWITCH-- The website continued to show the sale items with price, but when clicked on the link to go to the items page, it instead redirected to a different page offering to sale other different item, or a substantially higher priced item. This tactic is A FRAUDULENT SALES METHOD by definition bait and switch n. a dishonest sales practice in which a business advertises a bargain price for an item in order to draw customers into the store and then tells the prospective buyer that the advertised item is of poor quality or no longer available and attempts to switch the customer to a more expensive product. Electronic items such as stereos, televisions, telephones are favorites Final Business Response /* (4000, 11, 2014/05/07) */ As stated, whenever a discrepancy is listed the customer can contact us so we can investigate the error and make adjustments if needed.

5/6/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: I was informed that ******* was $29.99, so I bought one but paid $94. The advertise was posted on Cowboom's facebook. I was informed that 'Deal of the Day: $29.99 Pre-Owned Barnes & Noble ******* 16GB WiFi Tablet' on Cowboom facebook. And I bought one from them later. However, I paid $94 rather than $ 29.99. I have asked the sales representative about it. But they refused me. Their reason was that they only honored the price match for the 17 original commenters on this post. Still we can find this post of advertisemetn on Cowboom' facebook. It's unfair! When I found this advertisement, no comments exist! I might be the first one! But they refused my price match only for the reason that I didn't leave a comment on their face book! IT IS REALLY UNFAIR! My order details are as follows. my account: *********@qq.com 04/29/2014 the oreder Invoice #: ********* Item :Barnes & Noble ******* 16GB WiFi Tablet - Slate Price:94.03 Payment Amount: Amazon Checkout The sales Rep. refused my reasonable request rudely! They are cheated seller!

Desired Settlement: I want cowboom to keep their words. What I bought should be $29.99, not $94. I want them to refund $64, which is the difference of the prices.

Business Response: Initial Business Response /* (1000, 5, 2014/05/05) */ We have reviewed your order and unfortunately your order does not qualify for the adjustment as you invoice was created on 4-30-14. The deal of the day for the nook that was priced in error took place on 4-29-14 thus only orders placed on that date qualify for the price adjustment. We do not price match Deal of the Day offers as it is a deal that only occur on the day that it is listed. If you are unhappy with the price you payed please contact our support team for a return.

5/5/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Bid and won in a cowboom auction. Paid immediately. Cowboom then cancelled the order and put the item back for bid. No refund issued either. I took the time to bid in one of Cowboom's Auctions. I won the auction and paid immediately. I was so excited to receive the item until I logged onto my account and saw my order was cancelled and the item put back for bid. No email or nothing to let me know my order was cancelled. This is a very sketchy selling practice and the item I won fair and square is not being honored. Furthermore, I was charged for the item and have not had it sent to me NOR a refund issued. I want the item I paid for. I contacted cow boom and they said they made up something about how they cancelled the order because I had another account. That old account was from 2012 and I told them to close that one a long time ago. The account I won the bid with is one that I've been using for the past two years and even ordered from a month ago. Looks like they don't want to honor the auction since I won it at a great price. Beware for your time and energy bidding for items here.

Desired Settlement: I want the item I won in the auction.

Business Response: Initial Business Response /* (1000, 5, 2014/04/29) */ You reached out to us on 4-23-14 via live chat requesting to cancel the order. We also received two additional chats on the same day in regards to having a refund processed. Since you requested to cancel the order and receive a refund this order will not be reinstated. Initial Consumer Rebuttal /* (3000, 7, 2014/04/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not reach out to cancel my order. I reached out to see WHY my order was cancelled without my acknowledgment. I NEVER requested to cancel the order. I would love to see the chat were I requested this. Instead I was furious because I WON the auctions fairly and cow boom then cancelled the order and put it back up for bid. i DID however, contact cow boom because I was authorized for the charge even though my order was cancelled. Naturally I wanted to see why my money was being held AND my order cancelled. I was on two separate chats and even called in to get my order replaced, however there was no good customer service. I said i would contact the BBB the representative didn't care. Final Business Response /* (4000, 9, 2014/05/05) */ If you would like copies of your cat transcripts please contact our customer support team. At this time the invoice is now canceled and closed.

4/30/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: Missing operating system "key" I received my shipment from Cowboom yesterday of a ****** T430 (invoice # *******). Unfortunately, it was missing the following item: The operating system "key" (i.e., serial number) is missing. It was clear from the advertisement that the operating system was not "Installed" (per the "Not Included" section). There is no confusion about that on my end. However, the "Notes" section of the advertisement lists "Operating System Key Version:: Windows 8 Pro." This suggests that the product would ship with an operating system serial "key" (i.e., serial number), although the operating system was not "Installed" (otherwise, there is absolutely no conceivable reason why this information would have been mentioned on the advertisement.) (A screenshot of the advertisement is attached.) Suggested resolutions: (a) shipping the advertised "key" to my address or (b) discounting the product to compensate for the missing "key." Thank you, *****

Desired Settlement: Suggested resolutions: (a) shipping the advertised "key" to my address or (b) discounting the product to compensate for the missing "key."

Business Response: Initial Business Response /* (1000, 5, 2014/03/19) */ Windows 8 Keys are not listed on the item itself they are embedded in the BIOS. Once you attempt to install the Windows 8 OS the Key will automatically populate. No Key can be mailed out. If you are not satisfied with the item we can issue a return for a refund. Consumer Response /* (3000, 15, 2014/04/22) */ Case # ******** (dated 03/19/2014) is mostly resolved. Case # ******** (dated 03/19/2014) was resolved. Case # ******** (dated 03/23/14) remains UNRESOLVED. Details are below: Fan issues There is a known issue regarding ****** T430's and problems with their fans. http://*****************/t5/T400-T500-and-newer-T-series/T430-Fan-speed/td-p/796515 This customer suspects that this item was returned to BestBuy Cowboom for this reason. Cowboom made no effort to inform customers of this issue. Per this informational resource, above, the issue can only be corrected with a replacement fan, which is only possible under warranty service. Suggested resolutions: (1) Cowboom provide information regarding the level of warranty left on this product and pay shipping to ******; or (2) Refund amount for my time and costs associated with fixing this issue on the laptop they shipped me. Suggested refund amount = $50-100. A new issue has arisen. First sent by email to ask@thefirstbbb.org on 04/18/14. Details are as follows: A vertical white line appears during boot through the screen. This appears to be a known issue https://*****************/t5/T400-T500-and-newer-T-series/T400s-vertical-line-down-the-screen-outside-of-warranty/td-p/712297 . This affects usability of the computer and requires a replacement of the screen." Business Response /* (4000, 17, 2014/04/29) */ This item is outside of our return period therefore no further resolution will be offered for this item. A refund for 33.64 has already been issued for this item. Per our site we do not guarantee warranties on our items are they are EOL or preowned items and the original purchase or manufacture date cannot be determined.

4/3/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: Used laptop ad indicated laptop came with charger. Cowboom claims ad did not say that, and did not send charger. On March 20, I placed an order on the Cowboom website for a ******* ******** 11.6 Chromebook 1.7Ghz 2GB 16GB WiFi. It was the "Deal of the Day" The ad copy, which I have saved, stated it included an "AC Adapter with Power Cord." The invoice number for my order is *******. The laptop arrived with no power cord. When I contacted Cowboom customer service they claimed the ad stated it did not include an AC Adapter. Although they offered to allow me to return the product, that was not acceptable to me. I wanted what I was promised or a partial refund. Cowboom refused.

Desired Settlement: I want a partial refund to cover my cost of $25.38 for ordering and shipping an AC Adaptor for my laptop.

3/25/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: I ordered a Playstation Vita console system from Cowboom, the order generated a invoice, however it was not honored by them. I Ordered Sony PlayStation PCH-1101 Vita Portable Game Console as part of the "Daily Deal", $89.99 plus s/h. I also purchased an extended warranty through them. The invoice # 4916275 came to my email, showing the charge, however no item was listed in the email and I could not view the order online. When Support opened in the morning, I contacted them immediately to see if my order went through. I was informed that no item was showing in the order and I would be processed a refund because the item sold out. I explained I purchased the item well before it went out of stock and read reports on Slickdeals.net, that other people were still ordering condition 7 items after I placed my order. I explained I should not have to accept a refund, other orders placed after mine should. I was told that the item is out of stock and I was offered a $10 coupon towards my next purchase. This does me no good, because this was my 1st experience with this site and would likely not do business with again if my order wasn't honored. I also suggested contacting me when the item is back in stock, honoring the price, or to give me $100 (the discount amount for the Playstation Vita) credit towards another item. Neither of those were honored and I was again told I would be refunded. Cowboom did not honor the sale, yet my credit card was charged as they indicated I would be issued a refund.

Desired Settlement: I would like to have the option to purchase this item for the same price in the condition I was told. Otherwise, I would like to have the same discount amount available on another item. Cowboom reported this was a $100 savings over the original price of $189.99. They were selling it for $89.99.

Business Response: Initial Business Response /* (1000, 5, 2014/03/19) */ We apologize for any inconveniences that may have been caused by this error. Unfortunately there was an error when you placed your order and the order did not complete. At this time your payment has been refunded. As stated on our promotions, the price is offered while supplies last. At this time we are sold out on the Playstation Vita. This promotion cannot be used towards any other purchase. Final Consumer Response /* (3000, 7, 2014/03/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response, because they're not being truthful about stock levels. They clearly have more of this unit in stock and I see plenty of Product Grade 7 on page 10 of this URL. http://www.cowboom.com/product/1113464 Cowboom is not even trying to make things right, they're hoping I won't respond to the complaint, so it will just go away. Just another reason why I submitted the complaint. Final Business Response /* (4000, 9, 2014/03/24) */ The deal of the day promotion has been sold out which is why an order could not be fulfilled. Once the deal of the day is out of stock we can no longer invoice or price match the offer. We apologize for any inconveniences that this may cause. No order will be generated to reflect the deal of the day for the Playstation Vita.

3/12/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: I ordered a "Best Buy Exclusive" open box 16GB iPad air which was listed in the description as items included: the tablet, a usb cable and charger What I received was just the iPad tablet without the usb cable or charger. I am 100% certain that when I looked at the item, before adding it to my cart that it did in fact say: What's Included: Tablet PC, AC Adapter, USB Cable Not Included: Headphones, Owners Manual I called cowboom and they checked my invoice (order# *******************) which says that no accessories were included for this specific purchase. I reiterated that I am confident that the it was included at the time of purchase and so it was a surprised when it arrived and did not include a charger. I then spoke to *******, the team lead which checked my invoice and said he could not assist me as the charger was not listed on the invoice and only the iPad unit itself. I asked if there was anyone else I could speak to as I wouldn't be making a bigger deal out of this if I wasn't certain that it was included at the time of purchase. ******* called the following day (March 6th) and was very kind in hearing out my problem. Unfortunately, she repeated since the final invoice does not list it, that she cannot offer any compensation. She did however offer a $20 coupon to use on a future purchase but it expires in 90 days and so I declined as I'm currently in Canada for university.

Desired Settlement: I would like what was described at the time of purchase, the charger and usb cable. These are the prices for the two items at the ***** Store which I will have to purchase myself. ******* Lightning to USB Cable (1 m) - $19 ***** 12W USB Power Adapter - $19 Total settlement seeking: $38

Business Response: Initial Business Response /* (1000, 5, 2014/03/11) */ We have reviewed your order and we see that your item arrived as described. The item you order was advertised as only including a tablet PC and the box. Since your item arrived as advertised we will not be able to offer the compensation that you request. We see that you have spoken with a supervisor who stated that compensation would not be offered however a coupon was offered and issued for you in the amount of $20. The coupon code that was issued is 8402en and will expired on 6-4-14. If you are not satisfied with your item we can make an exception to have the item returned outside of policy for a refund. Final Consumer Response /* (3000, 7, 2014/03/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not feel the item arrived as described as it was described as coming with a able and AC adaptor. I understand that this isn't what is stated on the invoice but it was what was stated on item description. The $20 discount code. although appreciated will not be used as it expired within 90 days and I study university in canada. I advised cowboom that I'm currently located in canada and had to pay taxes on this item upon entry and so returning it is not a viable option., I just wanted what was described Final Business Response /* (4000, 10, 2014/03/11) */ When selecting an item we offer the option to choose best available. THis is how the item selection process works on our site because every item has a unique Lot ID with different items included and not included. When you select choose best available or add the item to cart a list of included items and not included items are provided to the customer. Once you proceed with check the customer is confirming that this is the item they wish to purchase and the item is invoiced and shipped. This item purchased was listed as only including the tablet. For this reason a partial credit will not be offered. If you are not satisfied with the product that you purchased we can issue a return for a refund.

2/25/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: The product warranty did not last one year from the date of purchase. I bought a new IPAD3 on April 15th 2013 from CowBoom but it was the dead last week and could not turn it on even after charging. Today I took the item to the APPLE store and was surprised to find that the warranty already expired. I was expecting the warranty to last till April 2014. Had a chat with CowBoom customer service and according to him even the new products on CowBoom does not guarantee the warranty and it seems it is mentioned in their "Terms of Use" which I do not know how many people on this earth know to read before buying products from this kind of websites. Moreover the link is all the way at the bottom of their website with very small letters which is very hard to read. I think they did this intentionally to cheat the customers by not displaying this kind of information more legible and visible to the customers clearly and they should have warning before buying to read the Terms of Use section so the customers will be aware that the new products on CowBoom are not actually NEW.

Desired Settlement: I want CowBoom to either replace my dead IPAD3 with the new one extend the warranty so that I can fix it from APPLE or Refund the money.

Business Response: Initial Business Response /* (1000, 5, 2014/02/24) */ For this order we must enforce our 15 day return policy. As stated on Cowboom.com, we do not guarantee manufacture warranties on any of our items no matter what condition they are purchased in. For this reason we offer an extended warranty protection plan for all items purchased on our online store page. For this purchase an extended protection plan was not purchased. As we informed you previously, when you purchase with our company, you purchase items on the secondary market. These items are usually overstock items that aren't sold but will also not include their manufacturer warranty due to the nature of the sale and the length these items may be stored. For this reason we list our prices lower than retail. We apologize for any inconveniences that this may cause. If you have any further question about our policy and terms please review the Terms of Use policy and FAQ pages on our site. Final Consumer Response /* (3000, 7, 2014/02/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) They should have provided this detailed information at the time of purchase, all they publish is the Item condition as Brand New and never publish about the warranty, is this not deceptive marketing? They want to hide information and are cheating the customer.

2/18/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: won a auction then they cancelled the order I won a auction for Activision 84385 Call Of Duty: Black Ops II (Xbox 360) Lot ID:******** They cancelled my order and this is not the first time they did this, item 1372474 (Insignia 24in LED 1080p 60Hz Flat Panel HDTV. That is just bad business to keep cancelling someones order.

Desired Settlement: I would like a replacement or credit, and not just a refund. this twice in less then a week

Business Response: Initial Business Response /* (1000, 5, 2014/02/13) */ We apologize that your order was canceled. Unfortunately it was a mislisted item so your order could not be fulfilled. At this time we do not have any replacements and a full refund has been issued. We have reviewed your account and do not see any other orders that have been canceled by us. If you have the order number for those orders we can investigate the reason code and provide you with my details. Final Consumer Response /* (3000, 7, 2014/02/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept the response cause the auction I won is back up for auction cause I'm bidding on it again Call of Duty: Black Ops II with Revolution Map Pack - Xbox 360 (1372674) and it is also in your store items http:********************************* So why can't I get that one for the auction price I won at which was $24.00 and we know you have it. The second auction item 1372474 (Insignia 24in LED 1080p 60Hz Flat Panel HDTV) was cancelled due to the listing being ended early.The following reason was given for the item cancellation: The listing contained an error. This is just bad business. All I want is Call of Duty: Black Ops II for the price that I won the auction at. I also check my bank account and as 2/14/14 no refund has shown up

2/3/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Requested for Return of Not as Described Product. RMA number and label issued. Shipped and Confirmed Recied by UPS but No Refund Yet. Won auction at cowboom.com (Auction# *******, Invoice #*******) on 12/26/2013 but when I received item via UPS on 1/2/2014, the merchandise was not as described so I immediately requested for return. Return RMA# was issued (RMA# R*******-A) and item was shipped back via UPS same day (UPS Tracking # ******************). The Item was recieved by cowboom.com and was signed off as received at the dock by ******* (This information is on UPS tracking records) on 1/6/2014. Cowboom return policy states that a refund will be issued once item is received and inspected usually within 3 business days. It has been 9 business days as of today and this is my third time contacting live customer chat. On the first and second attempts of contacting customer service, they stated that they could not understand why the refund was being delayed and assured that they will check the status with their warehouse. On the third attempt (today 1/17/2014) I am being told that they cannot located the item in the warehouse and my refund will not be processed until they can locate the item. I asked the customer service rep why I am being accountable for them losing the item in their warehouse and I was told that no refund will be issued unless they locate the item. I also asked what my options are if they cannot locate the item in their warehouse and the customer service rep states that I should contact my credit card company. I have proof (UPS Tracking as Delivered) that the return merchandise was delivered to Cowboom's warehouse but cowboom is refusing to issue me a refund as of today (1/17/2014 16:00EST) because they cannot locate the merchandise in their warehouse. I should not be held accountable for any merchandise disappearing inside their warehouse for some unknown reason.

Desired Settlement: The return merchandise was shipped according to Cowboom's return guidelines and policies. I expect to receive my full refund on this case as it is not at my fault that the returned merchandise cannot be located in cowboom's warehouse.

Business Response: Initial Business Response /* (1000, 7, 2014/01/31) */ We apologize for the delay in processing your return. Your invoice has now been refunded in full.

1/20/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: They sell you a PS# with no power cord. Total **** move. They only tell you at the very end when your checking out in fine print that theres no power cable. That thing cost 2 bucks and they cant include it. They include an RCA cable thats only useful in 1999 just to insult you. Its really just a cheapskate move on their part.

Desired Settlement: A 2 dollar cable. Thats it. I dont want other people getting ******* like this.

Business Response: Initial Business Response /* (1000, 5, 2014/01/10) */ We have reviewed your order and it appears that the item you purchased was listed as not including the accessories that you are requesting. We list all included and not included item when choosing the best available. A list on included items is also available at the time of checkout as well as on your order confirmation page for future reference. At this time we will not be able to replace the items you are requesting as we stated they were not included. If you are unhappy with your order you can return the item for a full refund within 15 days of purchase.

1/17/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Purchased iPad2 and it didnt work. CowBoom refused to exchange / refund. I lost my job 4 months ago and this was the ONLY gift I could get my kids. Now Apple said they could replace the iPad for $245 or return it to CowBoom. I want CowBoom to do the right thing and just exchange the iPad with another one. So now my daughter has NO "big" gift from Santa and I cant afford to buy her another one. NEVER BUY FROM COWBOOM!!! ORIGINAL MESSAGE to support@cowboom.com from ************************** date 2013-12-26 18:06:41.217 Name: **************** Message: Hi I purchased two iPads in September because they were on sale for a good price. These were Christmas presents for my two kids so I bought them early. When I received the ipads I opened them up to check for visible damage plugged them in and to make sure they powered up. They both powered up so I closed the boxes back up and wrapped them up until Christmas. When my daughter opened her ipad up she told me that the screen was acting funny. Apps were opening up on their own and that she couldnt type her name in. I spent a long time trying to reset it to factory defaults. That did not fix it so I called Apple Tech Support and was on the phone with them for over an hour. They told me to take it to an Apple Store and have them look at it. So I drove 45 minutes to the Apple Store where they told me that there was an internal hardware problem and that the ipad was out of warranty. I asked them what I can do and they said I can buy another ipad for $245 or return it to Cow Boom. I cant afford $245 for another one from Apple. Can you please help me? I have the original box packaging and everything that came with the ipad. Thanks ********* Response from CowBoom Dear ****************, Thank you for taking the time to reach out to us. For this particular case we are obligated to enforce our strict 15 day return policy. This discrepancy was never disclosed to us within those 15 days, therefore an exchange and/or refund will not be authorized. You may be able to contact the manufacturer for technical services if you haven't already attempted to do so. Thank you, ******* Cowboom Customer Support

Desired Settlement: Please just exchange the iPad I purchased that was supposed to be working for one that actually does!!!!

Business Response: Initial Business Response /* (1000, 5, 2014/01/02) */ We see that you were able to have your concern resolved with a representative. Once your item is returned a replacement will be issued.

1/6/2014 Delivery Issues | Read Complaint Details
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Complaint: On OCT 28, 2013 I won an auction # ******* from ***************. The auction was apple usb cables in used condition. The money was transferred to *************** account immediately after the auction ended. I received the package a few days later after I paid for the auction. I inspected the package and I was shocked to see the package contains mostly salvage items. I contacted the customer support of *************** and they refused to help me in this issue. After arguing for more that 10 days I filed a claim to Paypal (the way I paid). NO one replied to my case on paypal for the first 6 days . On the 6th day they (*************** employees) called me begging me to close the case because they don't have access to Paypal, and they will refund the money if I close the case and ship them the package back. I closed the case after receiving many calls from them and decided to solve this issue peacefully. After I closed the case on NOV 15, 2013 they sent me a return shipping label. I used that return shipping label on Monday and UPS picked up the package to ship it back to *************** (in chino). The package was delivered soon (within 2 business days). I called to check the status of my refund, and the agents of *************** asked me to wait. Everyday I call or send email, they tell me they have initiated the refund process since NOV 25, 2103. So far I haven't received anything from them, and the last update they said "BestBuy" does NOT have funds in their Paypal account because they transfer the money eveyday, which is not true. Because Paypal will withdraw the money from the bank account in case of refund process. I need your help to solve this issue in a timely manner as I lack $15,781.48 Thank you in advance Product_Or_Service: apple usb cables Order_Number: *******

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want a full refund.

Business Response: Initial Business Response /* (1000, 5, 2013/12/13) */ A refund has been issued via paypal on 12-12-13. Final Consumer Response /* (3000, 7, 2013/12/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) We received the refund after 40 days from complaining. and 25 days from receiving the package. However, the company closed our account and they don't let us access it.

1/3/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: Purchased an iPad as a Christmas gift, defective, and no exchange or refund was given We purchased this iPad as a christmas gift, so when it came, we wrapped it. when we opened it on christmas day, it doesn't work. Cowboom says they aren't responsible because it has been longer than 15 days, but we had it wrapped up, I didn't use the gift before we wrapped it, that is stupid. They refuse to even exchange, didn't ask for a refund, I just want a working iPad, and they refuse to settle with me. They state that they can't help.

Desired Settlement: I want to exchange it for one that works, He had to open a broken gift, and still can't use it.

Business Response: Initial Business Response /* (1000, 7, 2014/01/02) */ We attempted to locate your order however we were unable to find your account. Can you please provide your invoice number so we can better assist you.

12/9/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: Ipad advertised at $99 but when you click the link it changes to $149. Deals of America shows Cowboom.com to have an Ipad listed at $99 (Apple MB292LL/A iPad 1 Tablet 16GB w/WiFi). It makes no mention of Black Friday Sale only like the other ads on Deals of America and it does not say expired like the other ads on the website. After clicking the link provided it sends you to a $149 Ipad not $99. I contacted Cowboom.com and the lady continued to express the fact that it was a 1 day sale only. If that were the case then have them remove the ad or tell them to make of the difference in the price. Clearly they did not want to honor their advertised price and she continued to make that clear.

Desired Settlement: Honor the advertised price.

Business Response: Initial Business Response /* (1000, 5, 2013/12/05) */ We apologize for any inconveniences that your concern may have caused. Unfortunately we have no control over however a different website, not affiliated with our company, advertises our deals. All of our personal and affiliate advertisement stated that our $99 iPad sale was only offered on Black Friday while supplies lasted. At this time the sale has completed and the price is no longer. We will not be honoring our black friday deal prices. Final Consumer Response /* (3000, 7, 2013/12/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) **************************************************************************************** DealsofAmerica is still advertising this product and I'm sure they are not demanding they remove this ad since they are receiving advertisement from this site. People click the link and then are tricked/deceived into purchasing the $149 tablet. Cowboom should make every effort to have DealsofAmerica remove the ad since this situation falls under Deceptive Trades Practice Act which is a federal law in which they are in violation of. It clearly states "a representation, omission, or practice is deceptive if it is likely to mislead a consumer acting reasonably under the circumstances and is likely to affect a consumer's conduct or decision regarding a product or service". I was clearly mislead when the ad which originated from Cowboom, be it that it was only for Black Friday, was never removed. Again, someone from Cowboom should contact DealsofAmerica to have them remove the ad or correct it to say "expired or black friday only". This has not happened since the ad is still available for viewing. It is deceptive to have consumers click the link which takes them to a different prices than the one listed. I believe they are using this as an advantage to sell their tablets which again falls under DTPA.

11/18/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a product where the product received was different then the description. I ordered a ***** HD720, the description as per the invoice. Where the actual description from their other company states "WHAT'S INCLUDED ***** Innovation HD720 Action Camera HD Flash Memory Camcorder Rechargeable lithium-ion battery USB cable Remote with hook-and-loop-closure strap and battery, goggle, curved and flat surface mounts, clip Owner's manual" What is missing is the mounts clip and remote! I purchased the camera 08/02/2013 There were problems with UPS, I do understand the company has a strict 15 day policy. The shipment finally came after the 15 days Here is a copy of the invoice: 08/02/2013 Bill To: ****************************************************************************************************************** Invoice #: 4745326 Warehouse: 1 Quantity Product Description Shipping Price 1 ***** Innovation HD720 Action HD Flash Memory Camcorder Condition: Pre-owned Included: Digital Camcorder Not Included: Battery, Usb Cable, Software, Owners Manual Product Grade: 4 - Significant scratches or scuffs Item Notes: Some Scratches And Scuffs Throughout. Overall Unit Shows Some Signs Of Use. 7-10 Business Day 24.99 Subtotal: Shipping: Tax: $24.99 $5.24 $2.65 Total: $32.88 here is a link to the actual description from their other company: ****************************************************************************************************************************************************** My hope was to use the camera while traveling outside of the United States. But since it did not come in time, I was not able to take it. But I finally opened the product on my return to find what was shipped was nothing like mentioned. My purchase was made with my Visa, Ideally I would love a refund but if thats not possible, if they could at least make good on their part and send the mounts and remote!

Desired Settlement: Ideally I would prefer a refund to my credit card.

Business Response: Initial Business Response /* (1000, 5, 2013/11/04) */ As an exception we have issued a full refund of the product.

11/12/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Bought Factory Sealed Washer/Dryer from their online clearance site. HQs said I could buy extended warranty within 15 days of Receipt--Was a Lie. Best Buy owns a Auction Site (dealtree.com) where I purchased/won factory sealed Washer & Dryer. Was told by Best Buy that I could buy an extended warranty within 15 days of delivery. I was told that I needed all of the paperwork with me. So I opened the boxes to get the model number and serial number which are both on the registration cards. I then took my paid receipt that showed they were factory sealed and the delivery paperwork, and Reregistration to to a Best Buy located in Papillion, NE (***************************) as instructed by HQs. They told me that I could not purchase it. Why? What is the difference if I purchased it online from their Store Website or their Online Website for Auction Site? The items were factory sealed. I was lied to by their Headquarters.

Desired Settlement: Possible return to dealtree.com--still have time. Or Free Maximum extended Warranty from Best Buy for the hassle.

Business Response: Initial Business Response /* (1000, 5, 2013/11/04) */ Unfortunately Bestbuy.com and Best Buy private store and auction are not able to assist in each others orders. We are both owned by Best Buy corporation however our sales are not affiliated with each other. For this reason you will not be able to get a Best Buy retail warranty for a Best Buy Secondary Markets order. We apologize for any inconveniences that this may cause. As stated on Best Buy Private Store and Auction, we do not guarantee manufacture warranties on our items. If you are still within our return period please contact our support team to arrange a return.

10/22/2013 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: Cowboom advertised a refurbished Ipad as "Brand new, factory sealed". The Ipad was returned by previous owner and the warranty already expired. Cowboom advertised a refurbished and defect Ipad as "Brand new, factory sealed". I purchased this IPad on April 15, 2013, and confirmed with Cowboom that this is a brand new, factory sealed product as they advertised. However, three weeks later, I found the IPad sometimes keeps rebooting by itself until it ran out of battery. I contacted the customer service on May 13, 2013. I was told that I have already passed the return and refund period. I then asked them again if this is a factory sealed brand new product, not a refurbished one, and they confirmed it (via email). Since it's a brand new, factory sealed product, my understanding is that it should carry one year Apple warranty (it is also part of the "new product" definition on Cowboom's website). So I called Apple Customer Care. After giving them the serial number, I was told this is NOT a brand new product. It was sold to a previous owner in April 2012. And the one year Apple warranty was already expired on April 11, 2013, 5 DAYS BEFORE I purchased it from Cowboom. I called the customer service manager Matthew Bianchi. He finally admitted that this was a refurbished product, but he still refused to refund me the money. This is what he said "We try to advertise our products as accurate as possible. However, it is customer's responsibility to find out if the product is not as it was advertised WITHIN 14 days in order to return and get the fully refund". This is totally nonsense, and this is absolutely unacceptable business practice. Is he telling me that they can mislead customers and the customers have only 14 days to find out the truth? I have already submitted a case to Colorado (where I live) GA office. I am also going to submit a case to California GA office (where Cowboom's business office is). My invoice number is #4644214

Desired Settlement: I am seeking a full refund of $445.12 or a replacement of the same product which must be BRAND NEW and FACTORY SEALED. I will find it out if it is within 14 days.

Business Response: Initial Business Response /* (1000, 6, 2013/10/04) */ We have reviewed your order and at this time we must stick to our policy. This product was purchased on 4-15-13 and we were notified of a concern on 9-4-13. At this time the customer has surpassed our 15 day return policy. As stated on our terms and conditions for all of our products sold, we do not guarantee manufacture warranties on any of our products as we cannot confirm the manufacture dates on end of life merchandise. For this reason we offer an extended warranty on all items purchased on the Cowboom Store site. We apologize for any inconveniences that this may cause however at this time we will not be able to offer the resolution that you seek. Final Consumer Response /* (3000, 12, 2013/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response is NOT acceptable. Now Cowboom admitted that they were first notified on 5-13-13. Actually, I expressed my concern to Comboom even earlier, within the return policy time frame. Once I opened the IPad, it didn't look like it was a brand new, factory sealed item. Therefore I sent Cowboom an email on 04-17-2013, just TWO days after I purchased the product, and asked them to confirm (I was short of saying it looked like a refurbished item, just trying to be polite). In their response, they assured me that it is a brand new, factory sealed Ipad (please see the attached emails below). Based on these facts, I believe my request for refund or return of the IPad is fully justified even under their (not so reasonable) return policy. ------------------------------ On Wed, Apr 17, 2013 10:46 AM MDT support@cowboom.com wrote: >Dear **********, > >Overall Condition: Factory Sealed, New >Cosmetic Condition: New >Testing Notes: This item is working. This item is in the original box. >This item is new and has no damage. Originally provided parts, manuals or accessories that were provided with the unit, will be contained in the original packaging. > >Factory sealed items in the original box contain all manufacturer supplied accessories. > > >Thank you, > ********* > > Cowboom Customer Support ===================================== ORIGINAL MESSAGE to support@cowboom.com from ****************** date 2013-04-17 09:24:56.23 Please confirm that this product that I ordered: 28278413 MD366LL/A Apple MD366LL/A WiFi/AT&T 16GB iPad 3 - Black Is a brand new product, not a refurbished one. Thanks. Regards, ********** (970)********* Final Business Response /* (4000, 10, 2013/10/21) */ We do see that you contacted us on 5-13-13 however at that time you were already outside of the return policy. Once the item is delivered it is the customers responsibility to notify us if the item is not as described. If the item was delivered and it was not Factory Sealed we should be notified within the time frame listed on our site. In addition, as stated on our site, we do not guarantee manufacturer warranties for any item, including factory sealed item, as we are unable to confirm the manufacture date for the product. As this item is outside of our return policy we will not be offering a return or refund for the product.

9/5/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Cowboom.com fails to stand by their products. They do not have any exchange policy, and only have a very limited 15-day return policy. One of the cell phones I purchased from Cowboom.com has been having problems since the day I received it. I wanted to see if I could fix the problems myself, but nothing I have tried has worked, including contacting the manufacturer. I was interested in seeing if I could exchange the phone for another, either the same model or something similar. I understand that cowboom.com's return policy is only 15 days from purchase, but I couldn't find any information at all about an exchange policy. There is literally no info on their site about exchanging a faulty product for a model in working condition. I am NOT looking for a refund, I simply want what I paid for. The phone in question is a HTC Inspire 3G/4G Mobile Smartphone for ATT and the Lot ID is ********. The order number was *******. The grade of the phone was "6- some fine scratches or minor scuffs". This was one of the higher grades available for this phone, but unfortunately the phone in question did not live up to that grade. I contacted Cowboom.com about my situation, and in no uncertain terms they told me that their return policy was 15 days. I responded that I did not wish to return the phone for a refund, but I would instead prefer to exchange it for the same model or even for a similar model, as my wife is in need of a working cell phone. The representative, *******, told me that they did not have an exchange policy, and that all returns were handled under the exchange policy. I informed him that I was disappointed with his company's lack of exchange policy, and then I contacted the BBB with my complaint.

Desired Settlement: As mentioned in the complaint, I do not want a refund for this phone. I simply want what I paid for, which was an $119.99 HTC Inspire smart phone. To be completely frank, I would accept a similar priced smart phone, as I understand that Cowboom.com goes through various stock of cellphones on a daily basis, and they may no longer have an HTC Inspire in stock. If it is simply impossible to receive a similar cell phone, then I would have no choice but to ask for a refund, but I once again strongly insist that I would prefer to have a working cell phone instead of any monetary compensation.

Business Response: Business' Initial Response /* (1000, 5, 2013/09/04) */ We have reviewed your order and at this time we will need to enforce our 15 day policy. As stated on our site, customers have 15 days to notify us of any discrepancies with the merchandise received. When we are notified within this time frame we provide the option for a return for a full refund or an exchange if available. This order was delivered on 2-21-13 and we were not notified of any concern until 9-2-13. This length of time falls far outside of our policy and no resolution will be offered. Consumer's Final Response /* (3000, 7, 2013/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Cowboom continues to acknowledge that they have NO exchange policy, and only have a very limited 15 day return policy. As I have mentioned several times previously, I am not interested in returning my product, and instead want to exchange it for a working product. The fact that they have no exchange policy, or in fact no mention at all to the fact that they do not take exchanges, is something that they need to rectify in their return policy. Once again, this issue can be easily resolved by Cowboom.com replacing my faulty product with one of similar value. If this is simply not possible, I will accept a credit of $119.99 on my Cowboom account, or as a last resort, a refund of $119.99 to my credit card. I have offered a compromise to this situation, while Cowboom.com simply continues to point to their flawed and archaic return policy, that has NO mention about exchanges.

8/20/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received an email for 2 items that I wanted to purchase at their advertised price when I clicked on the link the price was not the same as advertise 8/12/13 Tried to purchase an *** for advertised price of $109 and an *** for advertised price of $149. The *** stated sold out. The *** stated $179 and not the $149 advertised. So I contacted the company to resolve the price discrepancy and was told:****: Thank you for contacting us! My name is ****. Please hold for just a couple of minutes while I review your pre-chat information. ****: We apologize for the inconvenience. When did you receive the e-mail and what is the link for the item? You: I received it today. Also you advertise this *** - White $109.99Original MSRP: $249.99 and everytime I see it advertised for this one at this price I click on the link to purchase and it always says sold out. I have been trying to get one of these for the past 3 months at this advertised price! ****: We apologize for the inconvenience. When did you receive the e-mail and what is the link for the item? And was the item a Deal of the Day? You: I already told you I received the email today! You: *** You: **** listed as *** $149.99Original MSRP: $499.99 ****: Please hold for a few minutes while I look into this. ****: We apologize for the inconvenience. Unfortunately, when you get a higher priced item, it means that the low priced units sold out, and are no longer available. You: What higher priced item? You advertise it for $149 and then switch the price to $179 You: If you advertise it for $149 that's what you have to sell it for You: I shouldn't have to get a higher priced item. I should see the item as advertised for $149 in your email to me ****: We apologize for the inconvenience, I understand that you are upset that you did not get to purchase one of the low priced items Unfortunately, the lower priced items sold out. You: Then it should state that instead of bait and switching prices. I guess I will just have to contact the BBB about your bait and switch and not honoring the price that you advertise in your emails ****: We apologize for the inconvenience, unfortunately the website has not updated. Some times it takes a while to update the listings. Link takes you to this information: ****** Average New Product Rating: Share This: *** Through my emailed link it took me to this link: ***

Desired Settlement: Honor the price of both items that I tried to purchase for the price advertised in the email sent to me from Cowboom for the *** listed as *** $149.99Original MSRP: $499.99. The advertised price here is $149.99 and the*** $109.99Original MSRP: $249.99. The advertised price here is $109.99.

Business Response: Business' Initial Response /* (1000, 5, 2013/08/15) */ We have reviewed your concern and we apologize for any inconveiences that this may be causing you. All of our promotional emails are sent out to our customers at the same time. Unfortunately we only have a set number of inventory for each item and are unable to honor that price for every customer. We can only sell the amount that we have. After an item sells out we will state sold out. In the instance of the two different prices, if we list an item at two different prices it is because we provide items with different product conditions. Tested working items and refurbished items will be listed at a different selling price that we will not alter. At this time the two items you are attempting to buy are no longer available at the price that you are requesting. Consumer's Final Response /* (3000, 7, 2013/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) It did not state sold out on the item but instead was a bait and switch on the price. I had contacted your company and was told they weren't sure why it changed price. That is not acceptable. If you list it for $149 then when I go to purchase it it should be $149 not $179. I have tried before for the *** at $109 for the *** right when you emailed me the information and it stated there wasn't any. Then I contacted you and you didn't know what I was talking about. By the time you figured it out they sold out you told me 3 hours later. At that time though there wasn't any available. I feel like with your items you do a bait and switch on everything you sell since these items are not available and not at the price you list in the email. It seems as if you only put the emails out there to get people to your site for something you cannot and do not honor your advertisements and cannot and do not honor your advertised prices either. This is unacceptable! Don't show it if you can't sell it for what you advertise it to be. They emails did not mention that there were only a set number, nor did it mention what that number was so I believe that to be a false statement made on your part to try and alleviate responsibility on behalf of your company. This is unacceptable! You need to honor your advertisements!

8/9/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered *** for ***, was shipped *** for ***. Item was RMA'd with signed delivery acceptance on 7/12/2013. Still no Refund. ORDER NUMBER: ***. I've made 4+ phone calls and used live chat support to follow up with this issue. I still have not recieved a refund and am always told that a supervisor will call me back. Today I was put on hold for over 20 minutes so they could once again follow up with a supervisor. I'm still on hold while typing this. I simply want my purchase price, tax and shipping refunded so I can be done with this customer service nightmare.

Desired Settlement: I would like a full refund for my purchase price to include the overnight shipping I paid for, as well as an apology from those involved in dragging this process out.

Business Response: Business' Initial Response /* (1000, 5, 2013/07/29) */ We have reviewed your order and we see that the item has been returned and a full refund have been issued.

6/25/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Cowboom refusing to fulfill orders I make. They charge my account and a few weeks later I see a refund, no receipt, no explanation. Same with best buy, tried with ***, and *** account. my username is ***, and ***.

Desired Settlement: DesiredSettlementID: Other (requires explanation) Explanation why they are refusing to fulfill orders if there are any issues, let's fix it.

Business Response: Business' Initial Response /* (1000, 13, 2013/06/12) */ We have reviewed your account and show no evidence of this claim we see that all recent orders have been processed and shipped out. Please provide us with dates and invoice number so we look into this further. Consumer's Final Response /* (3000, 19, 2013/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) They took the money from my credit cards and also, *** accounts multiple times, and returned it, 3 weeks later. Canceling the order, no receipt, no trace anywhere. Business' Final Response /* (4000, 17, 2013/06/24) */ We see three invoices that were created in February however the transaction did NOT complete with an accepted payment so the orders were canceled. All orders since February have all been fulfilled and shipped.

6/25/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Cowboom.com is selling discontinued Blu-Ray disc players without disclosing that they will only play old Blu-Ray discs (new releases won't play). On 11/22/2012, my brother purchased a *** player for me as a Christmas gift from Cowboom.com. I noticed about a month ago that it would no longer play new Blu-Ray discs (those that had recently been released)---even though the discs were brand new and had no damage. I contacted *** customer support and told them about the problem. *** from *** told me that the Blu-ray player had been discontinued, and that since no additional updates would be made to the player's firmware, new movie releases wouldn't be compatible with the player. Specifically: "This issue is been occur with some of our devices asking for a firmware. Firmware is essentially the operating system of an electronic device. In many instances, a device's firmware can updated to provide new functionality. At this time there is not firmware versions available for your player since it has been discontinued, this is the main reason of why the Blu-ray won't play new movies, and this is because the player was loaded with all the necessary decoders to play current releases at the time of manufacture; in the time that has passed since then, disc manufacturers have created new encoding methods that the player does not have within its firmware." He suggested that I replace the device. Again...keep in mind that I've only had it since Christmas---about six months. I informed him that Cowboom.com was still selling the player with no mention of this critical problem----he responded with, "I personally think this is unfair, I will take your response and escalate it to our back office team so they will take care of it." I contacted Cowboom.com---informing them of my problem and asking why they aren't disclosing on their product page that this Blu-Ray player won't play new Blu-Ray discs---and I received this response from ***: "We apologize for the inconvenience. Unfortunately, this is one of the risks that is taken when purchasing secondary market product. I'm sorry to say that as this item is significantly outside of our return policy, no return or exchange will be possible. Thank you, *** Cowboom Customer Support" Cowboom is owned by Best Buy and should know better. There are risks in buying a product from the secondary market, but being deceived by the retailer shouldn't be one of them. I feel ripped off, and I feel like Cowboom is engaging in obviously deceptive sales practices. No one in their right mind would purchase a Blu-Ray player that only plays DVDs and old Blu-Ray releases!

Desired Settlement: I'd like them to either give me a refund or exchange it for a Blu-Ray player that hasn't been discontinued...something that will actually allow me to play new Blu-Ray releases. Additionally, they either need to stop selling this model, or they need to disclose early on in the product description that it won't play newly-released Blu-Ray discs!

Business Response: Business' Initial Response /* (1000, 6, 2013/06/24) */ Without a reference to an order number we are unable to assist you with your complaint. Consumer's Final Response /* (3000, 8, 2013/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The invoice number for this order is ***. Again...note that it was purchased for me as a gift. Business' Final Response /* (4000, 10, 2013/06/25) */ We understand that this was purchased as a gift however we must still follow the policy and terms that are outlined on our site. At the time of purchase the customer that purchased the item did agree to the terms and conditions listed on our site that clearly states that we offered a 30 day return on our invoices. Since this item was purchased in November of 2012 this order is currently outside of policy. Since we did not receive communication from the billing party of this order within the time frame accepted on our site we will not be able to offer any form of resolution for their order. We apologize for any inconveniences that this may cause.

5/31/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Items ordered were not the items that were shipped. Lesser items were shipped-acknowledged by support-and the original purchase is not being honored. On April 29th, I ordered two *** items from the cowboom.com web site. Invoice numbers *** and ***. Instead of sending the items that I ordered, I was sent two lesser-model *** units. Details from the invoice received have been in-lined at the end of this submission. The original invoices are available in full. The mix-up was acknowledged through correspondence with support. Despite the continued sales of the *** (even through today) on the cowboom website, there is no effort being made to make restitution by shipping to me the products that I originally ordered. --------------------------------------------------------------- Cut-and-paste from the original invoice, clearly showing the item ordered as the ***, not the item that they shipped 1 *** Condition: New Included: *** 29.99

Desired Settlement: To address the item of the original invoice, restitution would involve either shipping me two *** units per the original order, or refunding my entire purchase. As of today, the site is still offering the *** units for sale and customers are able to place two units in their checkout cart for purchase. In other words, there is no current restriction in place preventing the fulfillment of the original order. As to the *** received, these items are unordered merchandise. As such, according to the ***, I am under *no* obligation to pay for *nor return* these items (Ref: Question #1 below). *** According to the *** documentation above, these items are to be considered a gift and will not be returned. Further, these items may not be considered as a condition for restitution in the fulfillment or refund of the original invoice.

Business Response: Business' Initial Response /* (1000, 5, 2013/05/20) */ We apologize for any inconveniences that our listing error may have caused. At this time we are currently trying to communicate with our warehouse facilities to see if the desired model is available to ship. If available we will replacement the order with the correct model. At this time we have provided two return labels so the customer can return the incorrect products. Once returned a full refund will be issued or, if located, replacements will be issued. Consumer's Final Response /* (3000, 7, 2013/05/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) During correspondence with Cowboom support, I was told: "We apologize for the inconvenience. We have learned that these items were listed improperly. Instead of being listed for the items that they are (***), they were accidentally listed as ***" (05/09/2013, 2:37pm). This response indicated to me that Cowboom, while having the item in stock, has no intention of honoring the original purchase. More evidence in support of this conclusion is provided below. Nonetheless, receiving the correct items, two ***, is my desire and I am pleased that it is part of the business' response. However, there are two significant problems with the business' response in whole: First, as evident from the response received from support listed above (and more provided below), it is evident that Cowboom has no intention - or is not capable - of fulfilling the original order despite currently selling the item that was ordered (the ***, which was not the item that shipped). The *** item that I ordered is presently in stock, available for immediate purchase here: ***. The second major issue with Cowboom's response is in their return authorization request. The BBB complaints against Cowboom are rife with customers returning merchandise and not being correctly credited for their orders. Given this history with the BBB and the specifics of my circumstance where my invoices currently list items not in my possession (because Cowboom sent ME the wrong items), I am reluctant to believe that cowboom would appropriately credit my account for the purchase. Just as the BBB complaints show Cowboom has repeatedly - and often justifiably - refused to make refunds to customers who have returned incorrect merchandise, I am not at all confident that returning merchandise that I DID NOT ORDER and NOT LISTED ON MY INVOICE would appropriately rectify the situation. For this reason, the *** rules apply, mandating that items that I did not order not be considered in restitution of this complaint (*** Question #1, ***). As stressed above, Cowboom's response to this BBB complaint relating to coordinating with the warehouse is without merit as the item is presently and has been available for purchase through their web site throughout the duration of the attempted resolution of this dispute. More evidence lending to this conclusion comes from my correspondence with Cowboom's support. When this issue was originally brought to Cowboom's attention, the wrong items were in the process of being shipped to me. At that time, customer support was notified of the discrepancy between the invoice and the shipping notice (05/02/2013). Cowboom support then committed to sending the correct merchandise upon receipt of the incorrect merchandise (05/02/2013): "When you receive the product, if it is the lesser model, please let us know and we will try and find the correct ones for you." NOTE SPECIFICALLY: Cowboom support committed to sending the correct merchandise upon my receipt of the incorrect merchandise and now they are unwilling to do so. In a follow-up correspondence, customer support claimed that the order could not be fulfilled as originally transacted due to the item being out of stock: "I'm sorry to say that my previous email about locating the correct units for you was sent before I was fully aware that the items you received weren't just mis-shipments but listed incorrectly, meaning we_do_not_have_any_of_the_items_you_intended_to_order_in_stock" (05/09/2013, emphasis added). To which I responded with an ACTIVE LINK on the Cowboom site where the correct item could still be purchased (05/09/2013). This is when customer support responded: "We apologize for the inconvenience. We have learned that these items were listed improperly. Instead of being listed for the items that they are (***), they were accidentally listed as ***" (05/09/2013, 2:37pm) This response implied to me that while the *** items were currently in stock allowing them to do so, they would not be honoring the original transaction. The same circumstance is present today - the item is in stock, but Cowboom is not committing to honor the purchase using the excuse of needing to coordinate with the warehouse. For these reasons, the business' response of coordination with the warehouse is vacuous as the correct item is STILL listed for sale on the Cowboom site. I would ask that the BBB intervene on my behalf to exact a refund of the charges incurred for items ordered but not received, or to coordinate fulfillment of the original order which would seem to be possible based on the current availability of the item on the Cowboom site. Business' Final Response /* (4000, 9, 2013/05/30) */ We apologize for the inconveniences of this concern. At this time we will not be able to replace you order however once you have returned the products we can assure you that you will receive a full refund. Please use the labels that have been issued to you for each item and return them at your soonest availability.

5/31/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a *** player. It was never delivered. They claim *** spoke to me and that I acknowledged receiving and that they tried to contact me but I wa *** ordered on 02/07/2013, Invoice #***. Paid by credit card. $46.15. It was never delivered. They claim *** spoke to me and that I acknowledged receiving and that they tried to contact me but I was not available. None of that is true. I sent endless emails over 3 month and I get the same response every time. I asked for proof of their claims and the question is always evaded. I send a first enquiry on 2/22/2013. Then subsequently again on 2/29, 3/1, 3/16/, 3/29, 4/16, 5/17 . I spoke three times over the phone with *** to confirm that I have never received the item. They claim *** was not able to contact me.

Desired Settlement: full refund for the amount of $46.15

Business Response: Business' Initial Response /* (1000, 5, 2013/05/20) */ After receiving and reviewing *** claim we initiated a lost package claim with ***. Since the item was listed as delivered by *** we must follow ***'s procedures in order to resolve their concern. After investigating the concern on their own and reaching out to the customer *** has denied the claim and a refund will not be granted. They stated that they reached out to the residence and they were informed that the shipment has been acknowledged as delivered. Consumer's Final Response /* (3000, 7, 2013/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke several times to *** and always denied receiving the package. They also claimed they tried to contact me and I was not reachable. That is false. Business' Final Response /* (4000, 9, 2013/05/30) */ When a claim is denied we take the necessary steps to reopen and confirm a claim as many times as possible. This claim was escalated to our *** account manager and they confirmed the claim will remain denied. However, as a one time exception we will issue a full refund given the dollar amount. You will receive a credit within 24 hours.

5/21/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought this TV in end of February 2013, after a few weeks of use it started switching OFF on its own. Now the TV is NOT usable. I need refund Company Name: Cowboom, owned by Best Buy Inc. Invoice # *** Date of Purchase: 18 February 2013 Product: *** I bought this TV in end of February 2013, after a few weeks of use it started switching OFF on its own. Most of the time the screen also get blacked out. As of now as soon as I switch ON the screen goes black and its NOT usable anymore. I need refund or replacement, anything will work

Desired Settlement: Refund OR Replacement

Business Response: Business' Initial Response /* (1000, 7, 2013/05/20) */ We have reviewed your order and we see that your order was delivered on 2-18-13 and we were not notified of your discrepancy until May 8th. At the time of purchase Cowboom was advertising a 30 day return period however at this time you are currently outside of policy. A return for a refund or replacement will not be issued. Consumer's Final Response /* (3000, 9, 2013/05/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The item may be returned by the previous customer defected so 30 day policy is NOT acceptable to me. The item was defective and it should be replaced. I'll NOT let my money go into drain for any reason.


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Customer Reviews Summary

5 Customer Reviews on Cowboom
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