Business ProfileforThomsen Homes LLC

We built our house with Thomsen Homes 09/15/2020. Our house was finished on time which was great, and they have been helpful with our warranty. However, whe we moved in they built our kitchen island so it did not fit our dishwasher causing damage to the cabinet. when we originally filed on builder trend, they did not repair the cabinet - just placed new stain. We called and complained and then they finally fixed it correctly. Overall before building a house with them I recommend getting an extensive contractor education. When building our home we did and electrical walk through and were advised the lighting in the bathroom that came with included fixtures would be more than enough and to not spend extra. lighting was important to us, so we did end up adding lighting to the master, but not our guest. When we started using our guest bath we found out that if you try and use the shower you stand in the dark. Thomsen's only advice was to get a fan light fixture. Upsetting, given we were assured this would not be an issue. For our HVAC we have a two story home. We have to shut all of the air vents on our main level to shunt air to our upper level to make it bearable in the summer months. We consulted a HVAC company to see what could be done, they told us our contractor should have advised us when building to get a split or separate HVAC unit for our home given the two levels. To fix it now we will need to replace the entire system. When we contacted Thomsen Homes about our concern as to why this was not brought up in a design meeting, we were told that is an upgrade and is up to us to bring up. Not sure how the general public would know this is something to bring up. Finally, the biggest complaint with Thomsen is with our garage. When initially planning to build our house we wanted a full 3 stall garage, but were advised we would need to purchase a larger lot and that would be around 30,000 dollars. This seemed too much, so we did not pursue further and were not offered other options. We still upgraded our garage with larger garage doors, heating garage, adding floor drain as well as adding hot and cold water. After our build was completed we found out we could have elongated our garage 2,000 dollars for every 2 feet. Again, this was not brought up in our build. The current size of garage makes it difficult for us to park our pickup, as we have to keep the garage doors open to walk around the pick up because it is so tight. Our pickup is standard, no extended bed. When we talked with Thomsen, they told us again that this is something we should have asked for at our design meeting as this is an upgrade. I asked how I was suppose to know this was an option when it was never presented when discussing our garage build they did not give me an answer. We hired Thomsen homes to be the contractor for our house, but apparently they expected us to have a contractors license. They seem to be in the business of quantity, not quality. I would not recommend. They have not acknowledged any fault or offered any true solutions. I will give them 1 star, because they did finish on time.

Thomsen Homes focuses on the customer experience. It is an industry leader in providing real-time option pricing during the Design process for a home. Looking through your account and several email exchanges I am comfortable in saying that each of your concerns were heard, addressed with you, and the decision to move forward with the home you have today was in your hands. Addressing your biggest concern, you should be aware that covenants govern land development. If a house plan does not fit on a specific lot an engineer from the city will not permit your home. The price per lot of land is fixed and taxed at that appraised price. You chose to stay with the house plan you have at the current address and picked a 3-stall garage. The lighting issue was addressed. Here is the correspondence: Client – “Our electrical walkthrough went well today. After talking with Jenny afterword, we want to make sure that our master bedroom, master bathroom, and master closet are well lit with lighting we chose. If you think it will not be bright enough, what do you recommend?” Thomsen Homes - The bathroom vanity light should cover when you first walk in, we have a can over the shower which is great. If you need some extra light back by the shower, I recommend another can or LED can light (they’re brighter). Here again, I feel that the Designer addressed your concern about the bathroom lighting. The team at Thomsen Homes addresses warranty issues as they arise. Thomsen Homes fixed the issue with the cabinet after the initial fix did not meet your expectations. One HVAC system is all that is needed for your home. Have you changed your air filter? If you’ve tried this and continue to see issues, Thomsen Homes welcomes you to submit a warranty claim. We appreciate the feedback given but challenge the one-star submission. “Our house was finished on time which was great, and they have been helpful with our warranty”. Thomsen Homes will address any warranty claims as they arise in your home. Thank you, Thomsen Homes Team

I am not sure how you addressed our concerns regarding the garage when additional options were not offered? We hired Thomsen homes to be a contractor, and help build our home. If a cheaper option was available I feel as though it should have been brought up. Moreover, Thomsen homes has not responded to my email requesting a phone call to discuss my concerns. We have replaced our air filter. The issue is the HVAC is not zoned. Warranty would fix this? When I called they did not offer this. The lighting I would disagree as being addressed. We were talked out of a design option. Now we are discuss partial fixes at my cost. Would appreciate if Thomsen would respond to my email about a phone call to further discuss concerns.