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Consumer Complaints

BBB Accredited Business since 10/31/2012

Sherco Construction, Inc.

Phone: (651) 462-1817Fax: (651) 462-3960

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service1
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)
09/16/2015Advertising / Sales Issues | Read Complaint Details

Sherco Construction accepted insurance payments for two roofs while repairing only one property.
Hail damage was incurred 6-16-2010 on several properties. Sherco Construction stated that they would repair the building roof for the amount of the insurance proceeds. The insurance appraisal covered two properties in two different towns in MT. Sherco invoiced for the combined amount ($18,033)of the two properties for one property repair. Therefore, Sherco received proceeds on two properties for work done on one property.

Sherco stated that they have a department that handles all insurance claims/appraisals and that they are experts in this area and are very familiar with insurance forms.

This error was voiced to Sherco but Sherco insists that the cost of the one roof repair was $18,033. However, another roofing company provided an estimate for that same property of $7,800.
Sherco says they did not know the insurance appraisal was for two properties but the paperwork lists both properties on page one.

At one point after discussing the error with Sherco, the company said a representative would take a look at the other property. Unfortunately, this never occurred. The roof was recently repaired by another company as we couldn't wait any longer.

Desired Settlement
Sherco Construction was overpaid for the roofing repairs on one property by the amount of insurance proceeds on a second property. No work was performed on the second property. A refund of $6,576 is requested.

Business Response
Please see the attached letter and Good Faith Estimate. The letter was our response to the complaint. We felt this letter brought a conclusion to the issue as we did not hear back from the complainant. Please feel free to contact us with any questions or additional information you may require.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
In rebuttal to Sherco's response, we did not receive a bid prior to the work being completed. We were told by Sherco that they would charge the amount that the insurance company would pay for each property. Sherco assured us that they were experts in reviewing and submitting insurance claims and to leave it up to them. Sherco told us that they had an employee whose job was strictly to handle insurance claims and that she had special software to compile the information.

Thus, we gave the insurance estimate papers to Sherco. The insurance papers clearly show the insurance estimate is for two properties. Again, we were relying on the expertise of Sherco to properly handle the insurance payment. Sherco assured us that they would seek additional funds from the insurance company if costs were greater than the original insurance estimate.

It is very uncanny that the amount charged by Sherco for the one roof very nearly parallels the insurance proceeds for the two houses.

To further support our claim, we are attaching a bid for the same property from a very reputable company that replaces the roof at $7,800. However, we chose to work with Sherco because they had already repaired several properties for us and we had been satisfied with their previous work and Sherco had a larger crew so they worked faster. Sherco charged more than double this other estimate.

We continue to believe that Sherco over charged us for the roof repairs.

Final Business Response
There were three layers of singles on the roof one asphalt and two wood shakes. We also had to replace the decking with 100 sheets of plywood. Invoice attached. That we did not charge additional for. According to your bid from ***** Construction that would amount to $4000 for the plywood. As I only charged you for one layer of tear-off also. The estimate that we sent you is out of the Exactimate computer program, the unit prices are determined by the program not us. So, realistically we could have charged an addition fee for the plywood as one more additional layer at a cost of $5438.30.

12/12/2014Problems with Product / Service | Read Complaint Details

Lack of attention to detail when installing a metal roof resulted in an avalanche of snow coming down and taking down the gutters.
Problem date: 12/2012
Purchase date: 6/2012
Sales Rep: ***** and *** ********
Invoice #XXXXXXX
Payment amount: 14,553
Payed by Checks

Damage to gutters resulted from no snow stops being installed when roofing was installed.

Lack of proper boot put around exhaust pipes causes leaking.

Desired Settlement
Repair/replacement of damaged gutters and have snow stops installed. I want gutters to work properly again.
My request is for gutters to work properly reducing water coming in basement back to how it was before new roof.
Request proper boots be installed on roof exhaust pipes.

Business Response
to start with this job is over 2 1/2 years old well past the statutory warranty period.
second the insurance company did not pay for new gutters. they are the homeowners responsibility period. 3rd the flashing on the vent is an acceptable form per the building inspectors final inspection. my guess is there also could be condensation issues as the insulation in the ceiling is extremely poor. the homeowner wanted a metal roof wich we facilitated I have not heard a thing from them for about a year I can,t believe that they have not put the gutters on. thanks *** ******** sherco

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I informed Sherco of the problems December of 2012. The gutters worked perfectly fine before Sherco replaced the roof. It was the General Contractor's responsibility to inform me of problems the metal roof would present - such as snow sliding down the roof would bend the gutters and the weight of the snow would take them off their brackets. The contractor that put on the roof did mention that the gutters should be moved. I asked the Sherco employee, *****, what he meant since she was standing right there and she ASSURED me there was nothing to worry about. The gutters should have been removed for installation anyway, since there are now holes in the roof where they used to be. It is the General Contractors job to know these things.

I have not been able to reinstall gutters because the problem is not resolved. The snow sliding down the roof would damage them, rendering them ineffective. I have been told snow stops or breaks should have been installed with the roof to prevent the problem. I am not a contractor, I don't know. I just know that after my gutters were damaged I was told it was a common problem with metal roofs. They told me when I hired them that they knew metal roofing. So why did Sherco not inform me of this if it was a common problem? I would have gone with different roofing material to keep my gutters intact. Now I have problems with the basement flooding in the spring; another issue I had resolved before the metal roof went on.

The leak from the exhaust pipes every spring is not because of condensation. It is because installation was not done properly and the snow sliding down hits the pipes. In the frigid temps the caulking (which is all they put on)cracks. I was told to expect general maintenance. I have not gone a full year without a leak. It is not due to maintenance, but improper installation and Sherco has refused to get it fixed properly. The pipes need to be protected from the sliding snow and proper rubber boots need to be installed to seal them properly.

I should not have to fix and pay for a problem that should have never occurred. Sherco is responsible for my gutters failing. Obviously this business has no integrity and has refused to take any kind of responsibly or make any attempt to help fix the issues. He even refused to fix the gutter I had him install, which were also damaged from sliding snow.

I want potential customers of Sherco to be forwarned. Sherco will not back up their work and that if they say they know something about a product, do not take their word for it. They are not professional and bully you if you complain (i.e. When my friend called to confront them about some shoddy work they did patching up some siding (same job) I was standing there and could hear the man yelling and swearing at my friend on the phone. Never did received an apology from the employee or the owner.).

This whole situation has been extremely stressful.

******** ********

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The 'average' home owner hires a general contractor to help them make good decisions on building or making repairs to their home. If, in fact, this was all important information and presented to me at the time of the bid, different decisions would have been made. But they were not.
I guess I should be amazed at how the house has managed to stay standing for the last 70 years without collapsing. How it got by through all those winters with a regular shingled roof is a mystery........ Though I am confused as to how ice dams, which usually form on a roof's edge, add to the snow load.
If the gutters were in bad shape prior to the contract, it should have been mentioned. The gutters were fine. Even the new gutters SHERCO had installed, on a much smaller area of roof with less of a pitch and no ice dams, were compromised and bent up.
He just needs to admit that his people screwed up and help me fix the problem due to their lack of expertise they claimed they had.
The snow stops would help break up the snow so that it does not slide down en mass. The fascia was just fine for the application of a shingled roof and the gutters did not fail where attached to the house anyway. There is not enough room to be able to put gutters on lower to allow the snow to slide over.
AND proper roof vent boots, made specifically for metal roof applications, need to be installed on both vents.
Either fix it so I have working gutters and no leaks or give me my $3000 back and I'll deal with it myself.

Final Business Response
ice damns add lots of additional weight due ice formed on the edges and that holds the snow back. and then the freeze thaw action creates more ice wich creates a lot more weight on a roof a cubic foot of ice weighs 57.2 per cubic foot. and furthermore this retainage of ice and snow will back up and create leaks. the gutter quality was brought up and communicated I met with Margret twice upon the last meeting Margret was going to get new gutters this was two years ago the cost .

on a home this small should not exceed 1200.00 the snow stops will stop the snow and then you will create ice damns and lots of additional weight. there is no way I would put them on. I have personally been in the attic it is very poorly insulated wich allows heat to escape into the roof area this is a hand framed joist ceiling. the fascia has no bearing on installing the roof it just needs to be solid enough to attach the gutters to and have them hold. again we did not get paid to install the gutters. it was not part of the contract. so why is it you feel sherco is responsible for your gutters years later I don,t get it.

Industry Comparison| Chart

Home Builders, Windows - Vinyl, Fence Contractors, Windows - Installation & Service, Bathroom Remodeling, Basement - Remodeling, Siding Contractors, Roofing Contractors, Patio, Porch & Deck Enclosures, Deck Builder, Patio Builder, Patio & Deck Builders, Home Improvements - Additions, Home Improvements, Contractors - General, Building Contractors, Kitchen Remodeling, Kitchen & Bath - Design & Remodeling

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