BBB Accredited Business since

Total Comfort

Phone: (763) 383-8383 Fax: (763) 383-8500 View Additional Phone Numbers 4000 Winnetka Ave N Ste 100, New Hope, MN 55427

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Total Comfort meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Total Comfort include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Total Comfort
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1981 Business started: 01/01/1967 Business started locally: 01/01/1967
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803

Minnesota Department of Labor and Industry
443 Lafayette Rd N, Saint Paul MN 55155
Phone Number: (651) 284-5005

Type of Entity


Business Management
Gary Katz, Owner/President Laura Katz, Office Manager DeLayne Shanahan, Co-Office Manager
Contact Information
Principal: Gary Katz, Owner/President
Customer Contact: Laura Katz, Office Manager
Business Category

Heating Contractors Heating & Air Conditioning Geothermal Heating & Cooling Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Radiant Heating In-floor Heating Electric Heating Elements

Alternate Business Names
A ABC Appliance & Heating Inc
Products & Services

According to the information provided by Total Comfort, this company offers residential and commercial heating and cooling services, installation,and repairs. Open 24 hrs, 7 days a week.

Industry Tips
Tips to Consumers for the HVAC Industry

Additional Locations

  • 4000 Winnetka Ave N Ste 100

    New Hope, MN 55427 (763) 383-8383


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/11/2016 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: Me and my wife had a new L.P.furnace and a heat pump installed. The heat pump was wired incorrectly and caused it to use all the propane. 07/2015 Me and the wife had a new furnace and heat pump install that was wired incorrectly. That caused the furnace to use all the propane in our tank that uses 500 gallons. Total Comfort fixed the issue but now were stuck with a $800.00 propane bill that we refuse to pay for.

Desired Settlement: Total Comfort Should pay for a 800.00 propane bill that they refuse to pay for.

Business Response: Initial Business Response /* (1000, 15, 2016/02/29) */ Total Comfort is a BBB A+ rated business, as well as a 8 time Angie's List Super Service Award winner. Total Comfort has a 9.9 satisfaction rating with the Home Depots "Voice of the Customer" rating system. We are quite disappointed to read this complaint. We really pride ourselves on our customer service and willingness to go above and beyond in most situations. Total Comfort has been working with this customer to resolve this issue for the last few weeks and we had come to what we thought was a very generous resolution. This customer is asking us to pay their propane bill from fall through the end of January including fees as a result of their failure to maintain proper propane levels in their tank. The propane consumption also included their domestic propane hot water heater and their propane furnace when the heat pump system would have been disabled during outdoor ambient conditions below 20 degrees Fahrenheit. If the heat pump functioned correctly from the fall through the end of January the customer would be responsible for the electric bill not Total Comfort. We determined the cost difference between operating the heat pump system -vs- the propane furnace is $190.00. Because of the customers inconvenience, we sent a check for more than twice that amount. We are happy and willing to resolve any issues that relate to our installation, but we will not pay their entire heating/domestic hot water bill for that time frame. Initial Consumer Rebuttal /* (2000, 17, 2016/03/11) */ The customer indicated that he/she ACCEPTED the business response.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Total Comfort
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)