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Industry Tips

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Carpet Cleaning Tips

These tips were created by the Better Business Bureau, with input from representatives of the local carpet cleaning industry, to assist consumers in making educated purchasing decisions.

1. When contacting a carpet cleaning company, ask questions about the price of the service and specifically what is included in the estimate. Ask about potential changes that could affect the final cost of the service.
2. If you have a new stain, you can and should call your carpet cleaning company for advice before you try do-it-yourself methods or over the counter products. Feel free to ask any questions you may have about professional stain treatment and the carpet cleaning process.
3. Review your carpet warranty before you have professional cleaning work performed. Be advised that certain types of cleaning products and equipment may void your warranty.
4. Your carpet will look better and last longer if you have your carpet cleaned regularly. Carpet manufacturers recommend annual cleaning. A reputable cleaning company will provide quality service and be willing to stand behind their work.
5. Price does matter. While no one wants to be overcharged, extremely low prices should also set off warning signals. Companies advertising very low prices may be practicing 'bait and switch' advertising. Once the workers arrive in your home, they quickly push a more expensive treatment for the cleaning or refuse to conduct the cleaning at the price advertised. Ask exactly what is included in the price and be sure to get it in writing before the crew begins any work.
6. Carpet cleaning companies are not professional movers. If you have anything large to move (i.e. grand piano, china hutch), this is something that you will want to arrange in advance of the scheduled cleaning time. You can ask your technician what they do or do not move or if there are any extra charges for this service.
7. Take a walk around your home and inspect the carpets that you want cleaned. Identify any "trouble spots" and think carefully to determine when certain stains occurred and what made the stain. This will assist your technician in choosing the best process and cleaning solution for your situation to try to achieve the best possible results.
8. Try to be at home the first time you work with a new carpet cleaning company. Be sure to show all the "trouble spots" to your technician.
9. Inquire about dry-times for your carpet. Type of carpet, time of year, humidity level and ventilation challenges will all impact how long it will take for your carpet to dry after cleaning.
10. Ask how long your technician has been cleaning carpets. Expertise comes with experience.
11. Ask the carpet cleaning company what they feel sets them apart from the competition.
12. If a business offers a service or satisfaction guarantee, be sure to ask them to explain how they define "guarantee".
13. Understand that certain problem areas on your carpet may not be stains; you may have damaged fibers that can't be fixed by cleaning.
14. Carpet repair is different from carpet cleaning. If you think you may have a repair issue, be sure to tell your technician and ask if this is something they can address for you.
15. If a spot reappears after cleaning or there is any other problem with the cleaning, you should call within two weeks and a reputable company will address the problem.
16. Ask the cleaning company if they sub-contract any work. If they do, ask for the name of the company conducting the work in your home so you have an opportunity to research that company before you agree to the service.
17. Ask family, friends and neighbors for personal recommendations.
18. Be sure to check out any business before you buy at the Better Business Bureau at 1-800-646-6222 or www.thefirstbbb.org .

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.