BBB Accredited Business since

The Snelling Company

Phone: (651) 646-7381 Fax: (651) 646-7388 View Additional Phone Numbers 1400 Concordia Ave, Saint Paul, MN 55104 View Additional Email Addresses http://www.snellingcompany.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Snelling Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Snelling Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on The Snelling Company
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: December 01, 1975 Business started: 01/01/1931 Business started locally: 01/01/1931
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
www.sos.state.mn.us
Phone Number: (651) 296-2803

Minnesota Department of Labor and Industry
443 Lafayette Rd N, Saint Paul MN 55155
www.dli.mn.gov
Phone Number: (651) 284-5005
dli.contractor@state.mn.us

Type of Entity

Corporation

Business Management
Phil Krinkie, President Virginia Jensen, Controller Rae Kellgren, Customer Service Becky Lundgren, Sales Manager
Contact Information
Customer Contact: Rae Kellgren, Customer Service
Principal: Phil Krinkie, President
Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Dehumidifying Equipment Air Conditioning Repair Duct Cleaning Air Duct Cleaning Air Duct Systems Air Duct Repair Air Purifying & Cleaning Systems & Equipment Boilers - New & Used Furnace Sales & Service Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Electricians Heating Contractors Mechanical Contractors Ventilating Contractors

Service Area
The Snelling Company provides their services in AFTON, APPLE VALLEY, ARDEN HILLS, BAYPORT, BLAINE, BURNSVILLE, COTTAGE GROVE, DELLWOOD, EAGAN, FALCON HEIGHTS, FALCON HGTS, FRIDLEY, INVER GROVE, INVER GROVE HEIGHTS, LAUDERDALE, LITTLE CANADA, MAPLEWOOD, MENDOTA HEIGHTS, MENDOTA HTS, MINNEAPOLIS, MOUNDS VIEW, MOUNDSVIEW, NEW BRIGHTON, NO OAKS, NORTH OAKS, OAK PARK HEIGHTS, OAK PARK HGTS, OAK PARK HTS, ROSEVILLE, SAINT PAUL, SHOREVIEW, SOUTH SAINT PAUL, SOUTH ST PAUL, SPRING LAKE PARK, SPRING LK PK, STILLWATER, SUNFISH LAKE, VADNAIS HEIGHTS, VADNAIS HTS, W LAKELAND, W SAINT PAUL, W ST PAUL, WEST LAKELAND, WEST SAINT PAUL, WEST ST PAUL, WHITE BEAR LAKE, WHITE BEAR LK, WHITE BEAR TOWNSHIP, WHITE BEAR TP & WOODBURY, MN.
Alternate Business Names
Snelling Heating,Cooling & Electrical The Snelling Company, Inc.
Products & Services

According to the information provided by The Snelling Company, Inc., this company offers heating, air conditioning, ventilation, and electrical contracting.


Customer Review Rating plus BBB Rating Summary

The Snelling Company has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 1400 Concordia Ave

    Saint Paul, MN 55104 (651) 646-7381 (651) 674-3426

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/24/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I was having a problem with how my central air unit was draining, The sales manager **** said he would come out and check it out at no charge. I had purchased a central air unit from Snelling company and was unaware of the proper draining of the condenser. A plastic tube was hanging down from the unit draining into a bucket not into a drain hole in the floor. I was informed by a inspector that the drain needed to be inserted into a drain in the floor. I went in to Snelling company and explained the problem with the sales manager ****, he stated that he would come out the following day at no charge. He did come out and stated via cell phone that he would have fixed the drain for free if I was home. He told me how to put the tube into the drain myself. Three days later I received a bill for $89 for a service visit. I contacted him at the time and he told me that he did not mean for them to bill me. He was very rude and would not listen to anything I had to say. I had told him that his customer service was very bad for someone that referred many people to their company, He made racist statements about my family and home. And told me that I was the stupid one that put a wall up behind my condenser unit. His nasty attitude and rudeness due to making a billing mistake is very unacceptable.

Desired Settlement: I would like a formal apology from the sales manager's comments and disrespect.Have the drain tube for the condenser properly installed into the drain. And to have the bill of $89 dismissed.

Business Response: Initial Business Response /* (1000, 5, 2013/09/12) */ This Customer's initial complaint was that her air conditioner drain issues were caused by our installation. That installation was twelve (12) years ago. It was also determined upon visiting her home that changes to the home's configuration (walls were erected too close to the furnace) since the install and this is what caused the drain issue. The customer was not at home when our technician visited her home and he did not have an opportunity to explain the situation to her. Snelling Company's policy is to charge a diagnosis charge of $89.00 if the problem is not of our making. Pictures from our original install show that no wall existed when we installed the furnace. Additionally, St. Paul City records show that our installation was inspected by the city inspecotrs and passed for proper installation. We are sorry for the lack of communication between the Snelling Company and Ms. ******, however, we believe that we reacted to her concerns correctly. We will removed the $89.00 charge from her account as a show of good faith. The Snelling Company.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

2 Customer Reviews on The Snelling Company
Neutral Experience (0 reviews)
Fusion Chart
Fusion Chart