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BBB Business Review

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BBB Accredited Business since

Pronto Heating & Air Conditioning, Inc.

Phone: (952) 737-6465 Fax: (952) 767-9110 View Additional Phone Numbers 7415 Cahill Rd, Edina, MN 55439 http://www.prontoheat.com/bbb



BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pronto Heating & Air Conditioning, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pronto Heating & Air Conditioning, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

51 Customer Reviews on Pronto Heating & Air Conditioning, Inc.
Customer Experience Total Customer Reviews
Positive Experience 49
Neutral Experience 1
Negative Experience 1
Total Customer Reviews 51

Additional Information

BBB file opened: June 02, 2008 Business started: 01/01/2008 Business started locally: 01/01/2008
Type of Entity

Corporation

Business Management
Wade Sedgwick, President
Contact Information
Principal: Wade Sedgwick, President
Business Category

Heating & Air Conditioning Geothermal Heating & Cooling Air conditioning & Heating Contractors - Residential Hydronic Heating Radiant Heating In-floor Heating Duct & Duct Fittings Heating & Air Conditioning - Filters Thermostats Air Quality Service Water Heater - Tankless Energy Conservation Products & Services Air Conditioning Repair Air Conditioning Systems - Cleaning Air Duct Repair Heating Equipment & Systems Cleaning & Repair Air Purifying & Cleaning Systems & Equipment Air Conditioning Supplies & Parts Boilers - New & Used Boilers - Supplies & Parts Furnaces - Industrial Heating Equipment Humidifying Apparatus Refrigeration Equipment - Supplies & Parts Furnace Sales & Service Furnace Cleaning Air Balancing Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Heat Pumps Heating Contractors Mechanical Contractors Water Heaters - Repairing

Service Area
Pronto Heating & Air Conditioning, Inc. provides their services in AFTON, ANDOVER, ANOKA, APPLE VALLEY, ARDEN HILLS, BLAINE, BLOOMINGTON, BROOKLYN CENTER, BROOKLYN CTR, BROOKLYN PARK, BURNS TOWNSHIP, BURNS TWNSHP, CHAMPLIN, CHANHASSEN, CHASKA, CIRCLE PINES, COLUMBUS, CRYSTAL, EAGAN, EDEN PRAIRIE, EDINA, ELK RIVER, EXCELSIOR, FALCON HEIGHTS, FALCON HGTS, FARMINGTON, FOREST LAKE, FRIDLEY, GOLDEN VALLEY, GREENWOOD, HOPKINS, INVER GROVE, INVER GROVE HEIGHTS, LAKE ELMO, LAKE ST CROIX BEACH, LAKELAND, LAKELAND SHORES, LAKELAND SHRS, LAKEVILLE, LANDFALL VILLAGE, LANDFALL VLG, LAUDERDALE, LINO LAKES, LITTLE CANADA, LONG LAKE, MAPLE GROVE, MAPLEWOOD, MARGIE, MEDICINE LAKE, MENDOTA, MENDOTA HEIGHTS, MENDOTA HTS, MINETONKA BCH, MINETONKA MLS, MINNEAPOLIS, MINNETNKA BCH, MINNETNKA MLS, MINNETONKA, MINNETONKA BEACH, MINNETONKA MILLS, MINNETRISTA, MOUND, MOUNDS VIEW, MOUNDSVIEW, NAVARRE, NEW BRIGHTON, NEW HOPE, NORTH OAKS, NOWTHEN, OAK GROVE, OAKDALE, ORONO, OSSEO, OTSEGO, PINE SPRINGS, PLYMOUTH, RAMSEY, RICHFIELD, ROGERS, ROSEMOUNT, ROSEVILLE, SAINT LOUIS PARK, SAINT PAUL, SOUTH SAINT PAUL, SOUTH ST PAUL, SPRING LAKE PARK, SPRING LK PK, ST CROIX BCH, ST CROIX BEACH, ST LOUIS PARK, ST MARYS POINT, ST MARYS PT, SUNFISH LAKE, VADNAIS HEIGHTS, VADNAIS HTS, W SAINT PAUL, W ST PAUL, WEST SAINT PAUL, WEST ST PAUL, WHITE BEAR LK, WOOD LAKE & WOODBURY, MN.
Products & Services

According to the information provided by Pronto Heating & Air Conditioning, Inc., this company offers residential server only same day repair/maintenance service of furnaces & air conditioners, installation of furnaces, air conditioners, humidifiers, air cleaners, thermostats, air purifiers, furnaces & air duct cleaning.

Industry Tips
Tips to Consumers for the HVAC Industry

Customer Review Rating plus BBB Rating Summary

Pronto Heating & Air Conditioning, Inc. has received 4.96 out of 5 stars based on 51 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.