BBB Accredited Business since

Practical Systems

Additional Locations

Phone: (952) 933-1868 Fax: (952) 933-1869 View Additional Phone Numbers 4342 Shady Oak Rd S, Hopkins, MN 55343 http://www.practicalsys.net


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

We are celebrating our 20th year "Adding Value to Your Home & Comfort to Your Life" providing heating, air conditioning and gas fireplace installation and service to residential and light commercial customers. All brands.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Practical Systems meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Practical Systems include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Practical Systems
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 28, 1996 Business started: 10/04/1993 Business started locally: 10/04/1993
Type of Entity

Corporation

Business Management
Jeff Kline, President Jeffrey Kline, Owner/Manager Joann Krueger, Internal Operations Troy Lynch, Sales Manager Glenn Privratsky, Field Operations Manager
Contact Information
Principal: Jeff Kline, President
Customer Contact: Troy Lynch, Sales Manager
Business Category

Heating & Air Conditioning Geothermal Heating & Cooling Air conditioning & Heating Contractors - Commercial Water Heaters - Dealers Air Conditioning Repair Furnace Sales & Service Furnace Cleaning Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Heating Contractors Water Heaters - Repairing

Hours of Operation
M-F 7-4: On call 24 hours
Refund and Exchange Policy
*Property Protection Guarantee
*Comfort Guarantee
*No Lemon Guarantees
*Priority Service Guarantee
*No Surprises Guarantee
*100% Satisfaction guaranteed
Service Area
Practical Systems provides their services in MINNESOTA.Practical Systems provides their services in ANDOVER, ANOKA, APPLE VALLEY, ARDEN HILLS, BLAINE, BLOOMINGTON, BROOKLYN CENTER, BROOKLYN CTR, BROOKLYN PARK, BURNSVILLE, CHAMPLIN, CHANHASSEN, COLUMBIA HEIGHTS, COLUMBIA HTS, CORCORAN, CRYSTAL, EDEN PRAIRIE, EDINA, EXCELSIOR, FALCON HEIGHTS, FALCON HGTS, FRIDLEY, GOLDEN VALLEY, GREENWOOD, HAMEL, HANOVER, HILLTOP, HOPKINS, INDEPENDENCE, LAUDERDALE, LITTLE CANADA, LONG LAKE, LORETTO, MAPLE GROVE, MAPLE PLAIN, MEDICINE LAKE, MEDINA, MINETONKA BCH, MINETONKA MLS, MINNEAPOLIS, MINNETNKA BCH, MINNETNKA MLS, MINNETONKA, MINNETONKA BEACH, MINNETONKA MILLS, MINNETRISTA, MOUND, MOUNDS VIEW, MOUNDSVIEW, NAVARRE, NEW BRIGHTON, NEW HOPE, NO OAKS, NORTH OAKS, NOWTHEN, OAK GROVE, ORONO, OSSEO, OTSEGO, PLYMOUTH, PRIOR LAKE, RAMSEY, RICHFIELD, ROBBINSDALE, ROGERS, ROSEVILLE, SAINT ANTHONY, SAINT LOUIS PARK, SAINT PAUL, SHAKOPEE, SHOREVIEW, ST LOUIS PARK, VADNAIS HEIGHTS, VADNAIS HTS, VICTORIA, WAYZATA & WHITE BEAR LK, MN. All Cities Twin City Metro Area
Products & Services

According to information provided by the business, they offer: Heating/Cooling/Comfort

**Furnaces, boilers, fireplaces, In-floor heating, gas lines
**Air conditioning, mini-split systems, rooftops, air handlers.
**Indoor air quality, zoning, air filtration, de/humidifiers, ventilation, custom sheet metal.

Industry Tips
Tips to Consumers for the HVAC Industry

Additional Locations

  • 4342 B Shady Oak Rd S

    Hopkins, MN 55343

  • 4342 Shady Oak Rd S

    Hopkins, MN 55343 (952) 933-1868

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/23/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Poor post installation communication regarding state inspection process. Fireplace insert installed 10/14/13. Called company (10/15) after city inspection done (10/15)on installation and gas line work to arrange final install of fireplace surround trim piece. Call not returned. Called again on 10/17 mid AM with same concern. Call returned 10/18 at 745A with a message that final work scheduled for 10/21. Msg asked for a call back to confirm appt. I called back and the call taker took my number to have the scheduler call me back. Scheduler called back and asked if the electrical inspection had been done. I told her that the Ci of Edina had inspected the work (ED125144. She asked about the electrical inspection. I asked "What state inspection?" She said that a state electrical code inspector needed to also inspect the project but Practical Systems does not set up that inspection. She also said that the state inspector,*************, needed to be contacted before Practical Systems could complete the work. She then told me that **** only accepted calls between the hours of 700a-830a so I had to wait until Monday 10/21 to set up the final electrical. It turns out that Practical Systems HVAC & ************* (company that did the electrical work) are owned by the same person, *******

Desired Settlement: Written detail explanation from the owner of Practical Systems covering: Why phone calls weren't returned in a timely fashion. Why, if ****** owns both companies, Practical Systems & *************, can't handle the permitting and inspection process seamlessly. Include electrical information in a written form on either a separate form or be hand written on the CenterPoint form ******* (Gas fireplace/insert installation progress report.)


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Practical Systems
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)