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BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that One Hour Heating & A/C/Benjamin Franklin meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for One Hour Heating & A/C/Benjamin Franklin include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

13 Customer Reviews on One Hour Heating & A/C/Benjamin Franklin
Customer Experience Total Customer Reviews
Positive Experience 13
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 13

Additional Information

BBB file opened: November 23, 1999 Business started: 01/01/1978 Business started locally: 01/01/1978
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

North Dakota Secretary of State
600 E Boulevard Ave Dept 108, State Capital, Bismarck ND 58505
http://www.state.nd.us
Phone Number: (701) 328-2900

Business Management
Scott Boettner, President/Treasurer Randy Boettner, VP/Secretary Darin Gador, General Manager
Contact Information
Principal: Scott Boettner, President/Treasurer
Customer Contact: Darin Gador, General Manager
Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Hydronic Heating Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Furnaces - Industrial Air Conditioning Contractors & Systems Heating Contractors Plumbers

Service Area
One Hour Heating & A/C/Benjamin Franklin provides their services in ARDOCH, BACKOO, BISMARCK, CASSELTON, CAVALIER, CAVALIER AFS, COLGATE, CONCRETE, FARGO, FINLEY, GRAFTON, GRAND FORKS, HATTON, HILLSBORO, HOPE, KELSO, LARIMORE, LEROY, LINCOLN, MAYVILLE, MCCANNA, MINTO, NASH, NORTH RIVER, PARK RIVER, REILES ACRES, RIVERSIDE, STEELE, THOMPSON, VOSS, WALHALLA & WEST FARGO, ND.One Hour Heating & A/C/Benjamin Franklin provides their services in ADA, ALVARADO, ANGUS, ARGYLE, BAKER, BARNESVILLE, BELTRAMI, BORUP, BROOKS, CLIMAX, COMSTOCK, CROOKSTON, DILWORTH, DONALDSON, DOWNER, E GRAND FORKS, EAST GRAND FORKS, ELDRED, ERSKINE, FELTON, FERTILE, FISHER, FOSSTON, GARY, GEORGETOWN, GLYNDON, GOODRIDGE, GRYGLA, GULLY, HALLOCK, HALMA, HALSTAD, HAWLEY, HENDRUM, HITTERDAL, HOLT, HUMBOLDT, KARLSTAD, KENNEDY, LAKE BRONSON, LANCASTER, LENGBY, LOCKHART, MCINTOSH, MENTOR, MIDDLE RIVER, MOORHEAD, NEWFOLDEN, NIELSVILLE, OKLEE, ORLEANS, OSLO, PERLEY, PLUMMER, RADIUM, RED LAKE FALLS, RL FALLS, ROLLAG, SABIN, SHELLY, STEPHEN, STRANDQUIST, THIEF RIVER FALLS, THIEF RVR FLS, TRAIL, TWIN VALLEY, ULEN, VIKING, WARREN & WINGER, MN.
Alternate Business Names
Benjamin Franklin Plumbing Custom Aire's One Hour Heating & Air Conditioning
Products & Services

According to information provided by One Hour Heating & A/C, this company offers air conditioning, plumbing, sheet metal, and fire place servicing for residential, commercial, and industrial customers. One Hour Heating & A/C, Inc. also offers carpet cleaning and water restoration services.

Industry Tips
Tips to Consumers for the HVAC Industry

Customer Review Rating plus BBB Rating Summary

One Hour Heating & A/C/Benjamin Franklin has received 5 out of 5 stars based on 13 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.