BBB Accredited Business since
Phone: (952) 447-8124 Fax: (952) 447-8126 16980 Welcome Ave SE, Prior Lake, MN 55372
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A BBB Accredited Business since
BBB has determined that Metro Air meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Metro Air include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803
Type of Entity
Business ManagementChris McBride, Owner/Manager Dave Scheele, President Scott Scheele, CEO
Heating & Air Conditioning Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Air Conditioning Contractors & Systems Heating Contractors
Alternate Business NamesMetro Air Heating, Cooling & Ventilation
Products & Services
According to the information provided by Metro Air, Inc., this company offers residential & light commercial heating and air conditioning contracting, and the sales, service, and installation of heating and air conditioning systems.
Industry TipsTips to Consumers for the HVAC Industry
16980 Welcome Ave SE
Prior Lake, MN 55372 (952) 447-8124 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Work that was done on my furnace about 1 year ago, caused another issue to arise recently and was charged $129.00. A fuse in my furnace was blown due to a wire making contact with a rotating part. The tech (*****) pointed this out to me and covered the damage with wire tape and replaced the fuse. Previously, another tech was on-site at home about a year ago working on the furnace and it appears that he did not place the wires back in the correct location thus causing this incident. I called a left a voice mail for the office and have yet to hear from them. I've paid $129.00 (check) for the fuse replacement and "band-aid" fix for the wire. I do not believe customers should be paying for mistakes that techs make during their troubleshooting/fix. Something needs to be done to prevent these kind of "scams" and easy money making tactics of this business. Since my home was built with Keyland, metro air was the main contact for all repairs/servicing. Please contact me via e-mail or phone (************) to discuss more.
Desired Settlement: I am requesting a full or partial refund ($64.5) for this issue that was caused by a previous technician.
Business Response: Initial Business Response /* (1000, 5, 2014/12/29) */ CASE ******** ******* HAS BEEN RESOLVED, METRO AIR DID NOTHING WRONG, HE THOUGHT OUR SERVICE CHARGE WAS HIGH. WE ARE SENDING MR *** A REFUND CHECK FOR 64.50 THAT HE REQUESTED.METRO AIR HAS BEEN IN BUISNESS SINCE 1982, WE HAVE NEVER TRIED TO SCAM ANYONE AS MR *** SUGGESTED. WE HOPE THIS CASE CAN BE CLOSED AND WE CAN RESUME OUR AAA RATING. SINCERLY, ************, OWNER METRO AIR INC.