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BBB Business Review

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BBB Accredited Business since

High Road Heating & Cooling Co.

Additional Locations

Phone: (763) 477-3331 Fax: (763) 477-3338 PO Box 551, Rockford, MN 55373

BBB Business Reviews may not be reproduced for sales or promotional purposes.


According to the information provided by High Road Heating & Cooling Company, this company offers residential and light commercial HVAC services, specializing in maintenance, installation, service, and repair of heating and cooling systems.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that High Road Heating & Cooling Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on High Road Heating & Cooling Co.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 08, 2008 Business started: 04/12/2007 Business started locally: 04/12/2007 Business incorporated 04/12/2007 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Construction Codes and Licensing Division
443 Lafayette Rd N, Saint Paul MN 55155
Phone Number: (651) 284-5012

Type of Entity


Business Management
Robin Johnson, President Sarah Tillman, Office Manager
Contact Information
Principal: Robin Johnson, President
Customer Contact: Sarah Tillman, Office Manager
Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Residential In-floor Heating Heat Exchangers Air Quality Service Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Air Purifying & Cleaning Systems & Equipment Boilers - Sales & Service Humidifying Apparatus Furnace Sales & Service Air Conditioning Contractors & Systems Heat Pumps Heating Contractors Ventilating Contractors

Industry Tips
Tips to Consumers for the HVAC Industry

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.