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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Genz-Ryan Plumbing & Heating Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Genz-Ryan Plumbing & Heating Company, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 10 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 4
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 5
Total Closed Complaints 10

Customer Reviews Summary Read customer reviews

121 Customer Reviews on Genz-Ryan Plumbing & Heating Company, Inc.
Customer Experience Total Customer Reviews
Positive Experience 114
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 121

Additional Information

BBB file opened: April 01, 1988 Business started: 12/28/1949 Business started locally: 12/28/1949 Business incorporated 12/28/1949 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
http://www.sos.state.mn.us
Phone Number: (651) 296-2803

Minnesota Department of Labor and Industry
443 Lafayette Rd N, Saint Paul MN 55155
http://www.dli.mn.gov
Phone Number: (651) 284-5005
dli.contractor@state.mn.us

Type of Entity

Corporation

Business Management
Jon Ryan, Co-Owner Michael Perri, Marketing Bob Ryan, Co-Owner
Contact Information
Principal: Jon Ryan, Co-Owner
Business Category

Heating & Air Conditioning Geothermal Heating & Cooling Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Dehumidifying Equipment Propane Gas Plumbing Plumbing Fixtures, Parts, Supplies - Retail Water Softening & Conditioning Equipment Service & Supplies Energy Conservation Products & Services Air Conditioning Repair Duct Cleaning Air Duct Cleaning Heating Equipment & Systems Cleaning & Repair Air Purifying & Cleaning Systems & Equipment Boilers - New & Used Water Filtration & Purification Equipment Furnace Sales & Service Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Sump Pump Contractors Heat Pumps Heating Contractors Mechanical Contractors Plumbers Plumbers - Commercial Plumbers Plumbing - Renovation & Repair Water Heaters - Repairing

Products & Services

According to the information provided by Genz-Ryan Plumbing & Heating, this company offers plumbing, heating, air conditioning, water purification, water softening, geothermal heating & cooling, in-floor heat, boilers, indoor water quality, kitchen & bathroom showroom. All services provided are for new construction, remodeling or replacement.

Industry Tips
Tips to Consumers for the HVAC Industry

Customer Review Rating plus BBB Rating Summary

Genz-Ryan Plumbing & Heating Company, Inc. has received 4.92 out of 5 stars based on 121 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.