BBB Accredited Business since
Flare Heating & Air Conditioning, Inc.
Phone: (763) 542-1166 Fax: (763) 542-3101 9303 Plymouth Ave N Ste 104, Golden Valley, MN 55427 View Additional Email Addresses
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A BBB Accredited Business since
BBB has determined that Flare Heating & Air Conditioning, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Flare Heating & Air Conditioning, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803
Type of Entity
Business ManagementRichard Guerre, President Doug Dormanen, Owner / Manager Josh Schindele, Owner / Manager
Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air Conditioning Repair Furnace Cleaning Boilers - Repair & Cleaning Heating Contractors
Service AreaFlare Heating & Air Conditioning, Inc. provides their services in AFTON, ALBERTVILLE, ANDOVER, ANOKA, APPLE VALLEY, ARDEN HILLS, BAYPORT, BELLE PLAINE, BETHEL, BIG LAKE, BISCAY, BLAINE, BLMNG PRAIRIE, BLOOMING PRAIRIE, BLOOMINGTON, BROOKLYN CENTER, BROOKLYN CTR, BROOKLYN PARK, BUFFALO, BURNS TOWNSHIP, BURNS TWNSHP, BURNSVILLE, CAMBRIDGE, CANNON FALLS, CENTERVILLE, CHAMPLIN, CHANHASSEN, CHASKA, CHISAGO CITY, CIRCLE PINES, COLLEGEVILLE, COLUMBIA HEIGHTS, COLUMBIA HTS, COLUMBUS, COON RAPIDS, CORCORAN, COTTAGE GROVE, CROWN COLLEGE, CRYSTAL, DELANO, DELLWOOD, EAGAN, EAST BETHEL, EDEN PRAIRIE, EDEN VALLEY, EDINA, ELK RIVER, ELKO, ELKO NEW MARKET, ELKO NEW MRKT, EXCELSIOR, FALCON HEIGHTS, FALCON HGTS, FARIBAULT, FARMINGTON, FOREST LAKE, FRIDLEY, GLENCOE, GOLDEN VALLEY, GREENWOOD, HAM LAKE, HAMEL, HAMPTON, HANOVER, HASTINGS, HEIDELBERG, HILLTOP, HOPKINS, HOWARD LAKE, HUGO, HUTCHINSON, INDEPENDENCE, INVER GROVE, INVER GROVE HEIGHTS, JORDAN, LAKE CITY, LAKE ELMO, LAKEVILLE, LANDFALL VILLAGE, LANDFALL VLG, LAUDERDALE, LE SUEUR, LINO LAKES, LITTLE CANADA, LONG LAKE, LONSDALE, LORETTO, MAHTOMEDI, MANKATO, MAPLE GROVE, MAPLE LAKE, MAPLE PLAIN, MAPLEWOOD, MARINE ON SAINT CROIX, MARINE ST CRX, MEDICINE LAKE, MEDINA, MENDOTA, MENDOTA HEIGHTS, MENDOTA HTS, MERIDEN, MINETONKA BCH, MINETONKA MLS, MINNEAPOLIS, MINNETNKA BCH, MINNETNKA MLS, MINNETONKA, MINNETONKA BEACH, MINNETONKA MILLS, MINNETRISTA, MONTEVIDEO, MONTGOMERY, MONTICELLO, MOUND, MOUNDS VIEW, MOUNDSVIEW, N SAINT PAUL, NEW BRIGHTON, NEW HOPE, NEW MARKET, NEW PRAGUE, NEW TRIER, NEWPORT, NO OAKS, NORTH BRANCH, NORTH MANKATO, NORTH OAKS, NORTH SAINT PAUL, NORTH ST PAUL, NORTHFIELD, NOWTHEN, OAK GROVE, OAK PARK HEIGHTS, OAK PARK HGTS, OAK PARK HTS, OAKDALE, ORONO, OSSEO, OTISCO, OTSEGO, OWATONNA, PINE SPRINGS, PLYMOUTH, PRIOR LAKE, RAMSEY, RANDOLPH, RED WING, RICHFIELD, ROBBINSDALE, ROCKFORD, ROGERS, ROSEMOUNT, ROSEVILLE, SAINT ANTHONY, SAINT BONIFACIUS, SAINT LOUIS PARK, SAINT PAUL, SAINT PAUL PARK, SAINT PETER, SAVAGE, SHAKOPEE, SHOREVIEW, SILVER CREEK, SOUTH SAINT PAUL, SOUTH ST PAUL, SPRING LAKE PARK, SPRING LK PK, SPRING PARK, ST ANTHNY VLG, ST ANTHONY, ST ANTHONY VILLAGE, ST BONIFACIUS, ST LOUIS PARK, ST PAUL PARK, STILLWATER, SUNFISH LAKE, VADNAIS HEIGHTS, VADNAIS HTS, VESELI, W LAKELAND, W SAINT PAUL, W ST PAUL, WACONIA, WADENA, WASECA, WAYZATA, WEBSTER, WEST LAKELAND, WEST SAINT PAUL, WEST ST PAUL, WHITE BEAR LAKE, WHITE BEAR LK, WHITE BEAR TOWNSHIP, WHITE BEAR TP, WOODBURY, YOUNG AMERICA & ZIMMERMAN, MN.
Products & Services
According to information provided by Flare Heating & Air Conditioning, this company offers heating and air conditioning,ventilation, radiant floor heat, new construction, remodeling, and add on replacement contracting services.
Industry TipsTips to Consumers for the HVAC Industry
9303 Plymouth Ave N Ste 104
Golden Valley, MN 55427 (763) 542-1166 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: FlARE OMITTTED CRITICAL PARTS DURING ITS MULTIPLE SERVICING OF MY AIR CONDITIONING UNIT,, resulting in costly Freon leakage and servicing episodes. During 2013 and 2014 Flare serviced my air conditioning, charging for Freon leakage and service. At the same time, it attributed, in writing, that leakage was caused by hail damage and then quoted the cost of complete replacement of the condenser unit. An independent company inspected the unit and provided photos showing O-rings omissions and possible cap leakage, attributing the leakage to these issues. Flare, upon being confronted with the photos, replaced the O-rings and caps, and the unit is now. operating without servicing needs. Flare was asked for reimbursement of the servicing costs it caused over several years, but to date has not been responsive.
Desired Settlement: Reimbursement of $950.for multiple servicing caused by Flare's negligence, unsatisfactory performance, and poor workmanship. Flare has been provided with it's service order numbers involved in the dispute. Other options could be discussed.
Business Response: Initial Business Response /* (1000, 5, 2015/07/27) */ Flare Heating & Air Conditioning is currently negotiating with the customer to resolve this issue Initial Consumer Rebuttal /* (2000, 7, 2015/07/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Flare has accepted responsibility and made full payment as requested. In view of this good faith on it's part, I prefer that the complaint against Flare not be published.