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BBB Business Review

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Description

Heating and Cooling repair, replacement and maintenance


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Burnsville Heating & Air Conditioning, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Burnsville Heating & Air Conditioning, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 4
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Burnsville Heating & Air Conditioning, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 01, 1986 Business started: 10/14/1985 in MN Business started locally: 10/14/1985
Type of Entity

Corporation

Business Management
Alan Dobson, President/CEO Troy Bacon, VP/CFO
Contact Information
Principal: Alan Dobson, President/CEO
Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Thermostats Air Quality Service Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Heating Equipment Furnace Sales & Service Furnace Cleaning Air Conditioning Contractors & Systems Heat Pumps Heating Contractors

Products & Services

Burnsville Heating & Air Conditioning, Inc. sells the following brand(s): Bryant, Daikin, Honeywell, Lennox

Burnsville Heating & Air Conditioning, Inc. offers the following product(s): Air Conditioner, Air Exchangers, Furnace, Heat Pumps, Humidifiers, Mini-Splits, Thermostat

Method(s) of Payment
All major credit cards, cash, check, financing
Products & Services

According to the information provided by Burnsville Heating & Air Conditioning, Inc., this company offers service, maintenance & replacement of residential heating and cooling systems. 24 hour emergency heating service, and specializes in New Home heating / cooling system installations.

Industry Tips
Tips to Consumers for the HVAC Industry
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.