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BBB Accredited Business since 06/14/2012
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We are a nationwide cataloger, internet retailer, and distributor of assistive devices for deaf and hard of hearing individuals.
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A BBB Accredited Business since 06/14/2012
BBB has determined that Harris Communications, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Harris Communications, Inc.'s rating include:
- Length of time business has been operating.
- No complaints filed with BBB.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on Harris Communications, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Minnesota Department of Health
PO Box 64975
Saint Paul, MN 55164-0975
Type of Entity
Incorporated: December 1993, MN
Business ManagementPrincipal: Lori Foss (Marketing Director)
Contact InformationRobert Harris (President) Ray Harris (Sales & Marketing) Tricia Meger (Operations Manager) Dave Motes (Customer Service)
Hearing Aids & Assistive Devices
Products & Services
According to information provided by the business, Harris Communications offers amplified phones, personal amplifiers, FM systems, TV listening systems, loop systems, hearing aid accessories, loud/vibrating alarm clocks, signaling systems, smoke alarms/detectors with visual, tactile, and auditory alerts.
Hours of OperationMon: 08:00 AM to 05:30 PMTue: 08:00 AM to 05:30 PMWed: 08:00 AM to 05:30 PMThu: 08:00 AM to 05:30 PMFri: 08:00 AM to 05:30 PMSat: 09:00 AM to 12:00 PM
Refund and Exchange Policy
Please examine the Software or Product when you receive it. Shipping errors must be reported within five (5) business days from receipt of order. If any item is damaged, you must report the damage immediately to the shipping carrier and also notify Harris Communications (DO NOT ship the package back to Harris Communications). Harris Communications will not consider any claim for damaged or missing items more than five (5) days from the date the order shipment was received.
If you wish to return or exchange a product(s), you must do so within 30 days of shipment. Software, special orders, DVDs, CD-ROMs and videotapes are NON-RETURNABLE unless defective. Shipping and handling charges are non-refundable unless the product is found to be defective or a shipping error was made on our behalf. Simply call our Customer Service Department at 1-888-477-2995 (Voice/TTY) for a return merchandise authorization (RMA) number. Then complete the Return Form enclosed with your shipment. Carefully repack the merchandise using its original packing materials and carton and enclose any manuals and warranty cards as well as the Return Form. Enclose the product box in a shipping box to protect the product. The RMA number MUST appear on the outside of the shipping box, next to our address as indicated below. (To receive a refund, the items must be in the original carton and in "like new" condition, with all parts, instruction manuals and RMA number included. If these criteria are not met, Harris Communications reserves the right to refuse the return or to issue an in-store credit instead of a refund. Merchandise must be received by Harris Communications no later than ten (10) days from issuing the RMA number). Harris Communications reserves the right to charge a restocking fee. Send the return merchandise, prepaid and insured to:
Attn: Return Dept. (RMA#________)
15155 Technology Drive
Eden Prairie MN 55344
Returns WILL NOT be accepted after thirty (30) days from the date of shipment. (If 30 days have already passed from the date of shipment, please follow the manufacturer's warranty instructions for repair service).
Harris Communications reserves the right to refuse a return if items are determined to have been damaged or abused, or to charge a minimum of 15% restocking fee if products are returned without the original packing materials, all instruction manuals and warranty cards.
You are responsible for the cost of shipping the returns.
If you receive an item that has been damaged in shipping, please keep all packaging materials. Claims cannot be made if packaging materials are missing. Report the damage immediately to the carrier. Do NOT ship the package back to Harris Communications! Instead, wait for the carrier to inspect and pick up the package. Call Harris Communications so that we can process a replacement for you.
Shipping errors must be reported within 72 hours of receipt of order delivery.
Alternate Business NamesHarris Communications
Industry TipsHEARING AIDS
If you choose to do business with Harris Communications, Inc., please let them know that you contacted BBB for a Business Review.
Customer Review Rating plus BBB Rating Summary
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