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BBB Business Review

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BBB Accredited Business since

Active Hearing and Audiology

Phone: (651) 600-3245 Fax: (651) 600-3182 2680 Snelling Ave N STE 265, Roseville, MN 55113 http://www.activehearing-audiology.com



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Description

Active Hearing and Audiology is a resource for information on healthy activity and Better hearing. We provide information on local activities to keep the mind, body and spirit active, and provide free hearing tests and offer most major brands.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Active Hearing and Audiology meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Active Hearing and Audiology include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Active Hearing and Audiology
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 15, 2011 Business started: 11/17/2009 Business started locally: 11/17/2009
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
www.sos.state.mn.us
Phone Number: (651) 296-2803

Minnesota Department of Health
PO Box 64975, Saint Paul MN 55164
www.health.state.mn.us
Phone Number: (651) 201-5000
shiahid.judge@state.mn.us

Type of Entity

Sole Proprietorship

Business Management
Joe Molinaro, Owner/Hearing Dispenser Ronni M Molinaro, Director of Audiology
Contact Information
Principal: Joe Molinaro, Owner/Hearing Dispenser
Business Category

Hearing Aids & Assistive Devices Hearing Aids Parts & Repairing Audiologists

Refund and Exchange Policy
Active Hearing and Audiology offers a 45 day trial period. If you are not satisfied, you will be refunded 100% of the hearing aid cost, or be allowed a new trial on an exchanged product.
Service Area
Active Hearing and Audiology provides their services in ARDEN HILLS, FALCON HEIGHTS, FALCON HGTS, LAUDERDALE, LITTLE CANADA, MOUNDS VIEW, MOUNDSVIEW, NEW BRIGHTON, NO OAKS, NORTH OAKS, ROSEVILLE, SAINT PAUL, SHOREVIEW, VADNAIS HEIGHTS, VADNAIS HTS & WHITE BEAR LK, MN. Twin Cities, MN
Alternate Business Names
Joseph A. Molinaro
Products & Services

According to information provided by the business, Active Hearing & Audiology offers major brand hearing aid/instruments, wireless & blue-tooth technology, audiologist supervised hearing tests and evaluations (home evaluations too), sales & service/repairs of most brands.

Industry Tips
HEARING AIDS
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.