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BBB Accredited Business since

HealthPartners

Additional Locations

Phone: (952) 883-6000 Fax: (952) 883-7761 View Additional Phone Numbers 8170 33rd Ave S, Bloomington, MN 55425 http://www.healthpartners.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that HealthPartners meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for HealthPartners include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 18 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

18 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 10
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 18

Customer Reviews Summary Read customer reviews

1 Customer Review on HealthPartners
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: May 01, 1984 Business started: 01/01/1957 Business started locally: 01/01/1957
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
www.sos.state.mn.us
Phone Number: (651) 296-2803

Minnesota Department of Commerce
85 7th Pl E Ste 500, Saint Paul MN 55101
www.commerce.state.mn.us
Phone Number: (651) 539-1500
general.commerce@state.mn.us

Business Management
Deanna (DeDee) Varner, Dir.Community Relations Calvin Allen, VP/Chief Human Resources Officer Shannon Beaudin-Klein, VP Marketing & Communications Mary Brainerd, President/CEO Kathy Cooney, CFO/SVP/Finance Kathryn Kolesar, Sr. Consultant Member Rights Jenn Newville, Senior Consultant / Member Rights / Benefits Doug Smith, VP Sales Donna Swartz, Advertising & Creative Services Amy Von Walter, Director, Corporate Communications
Contact Information
Customer Contact: Kathryn Kolesar, Sr. Consultant Member Rights
Principal: Deanna (DeDee) Varner, Dir.Community Relations
Business Category

Health Maintenance Organizations Insurance - Accident & Health Insurance - Health Clinics Mental Health Services Health & Medical - General Health Care - Placement

Alternate Business Names
Group Health Inc Healthpartners, Inc. Med Centers Health Plan
Products & Services

According to the information provided by HealthPartners, this company is a Health Care Organization.

Industry Tips
INSURANCE

Customer Review Rating plus BBB Rating Summary

HealthPartners has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.