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Consumer Complaints

BBB Accredited Business since 01/16/2001

Light Therapy Products, LLC

Phone: (651) 351-9800Fax: (651) 351-9804

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
02/11/2013Delivery Issues | Read Complaint Details
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Complaint
I have ordered this product and have been told it has been shipped. It has been shipped to someone other than myself.
Inv. 3125, ordered 1/4/2013. Payment through visa on line. Order was not received. Went to their website and no contact information available. Company emailed me a form on 1/17 to review my purchase and let others know how satisfied I was. I replied to them that I had not received my product and to please contact me. They emailed me on the 18th to say they were checking with the shipper. I then received an email with my invoice attached and tracking # attached to email. Here is the tracking information:
1ZWAXXXXXXXXXXXXXX
Here is the latest on the UPS website:
Delivered On:
Friday, 01/11/2013 at 10:25 A.M.
Left At:
Front Desk
Signed By:
*****
Thanks for your patience
My order has been shipped to another state. I have tried to contact them through email and phone and have not had any success. The 3 phone numbers I have for this company have an answering machine pick up. I have not received any emails back asking to resolve this issue. I have also requested that they phone me. I have heard nothing back as of today.
My order: X XXXX PER 3 ************** by Nature Bright 175.XX XXX.00
Ship UPS (Ground) 11.10 11.10
1ZWAXXXXXXXXXXXXXX - tracking #

Desired Settlement
I would like this product shipped direct to my daughter in Germany (APO Address).

Business' Initial Response
I spoke with the customer and shipped the product directly to her daughter's APO address as she requested.

Industry Comparison| Chart

Health & Medical - General, Lighting Consultants

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.