BBB Accredited Business since

Midwest Gutter & Siding, Inc.

Phone: (763) 550-1685 Fax: (763) 694-8989 View Additional Phone Numbers 12610 53rd Ave N, Plymouth, MN 55442 http://www.midwestguttermn.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Midwest Gutter & Siding, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Midwest Gutter & Siding, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Midwest Gutter & Siding, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 17, 1996 Business started: 05/01/1994 Business started locally: 05/01/1994
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Department of Labor and Industry
443 Lafayette Rd N, Saint Paul MN 55155
http://www.dli.mn.gov
Phone Number: (651) 284-5005
dli.contractor@state.mn.us

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
http://www.sos.state.mn.us
Phone Number: (651) 296-2803

Type of Entity

Corporation

Business Management
Daniel Mack, President
Contact Information
Principal: Daniel Mack, President
Business Category

Gutters & Downspouts Gutter Cleaning Gutter Leaf Guards Contractors - Gutters Contractor - Insulation Contractor - Roofing Spray Foam Insulation Contractor - Mechanical Insulation Roofing Contractors Roofing Service Consultants Siding Contractors Windows - Installation & Service Doors Doors - Patio Doors - Installation Doors - Vinyl Storm Windows & Doors Windows & Doors - Installation & Service Windows Snow Removal Service - Roof Soffit & Fascia Doors - Repair

Service Area
Midwest Gutter & Siding, Inc. provides their services in AFTON, ALBERTVILLE, ANDOVER, ANNANDALE, ANOKA, APPLE VALLEY, ARDEN HILLS, BAYPORT, BELLE PLAINE, BETHEL, BLAINE, BLOOMINGTON, BROOKLYN CENTER, BROOKLYN CTR, BROOKLYN PARK, BUFFALO, BURNSVILLE, CARVER, CENTERVILLE, CHAMPLIN, CHANHASSEN, CHASKA, CIRCLE PINES, CLEARWATER, COKATO, COLOGNE, COLUMBIA HEIGHTS, COLUMBIA HTS, COLUMBUS, COON RAPIDS, CORCORAN, COTTAGE GROVE, CRYSTAL, DAYTON, DELANO, DELLWOOD, EAGAN, EAST BETHEL, EDEN PRAIRIE, EDINA, ELKO, ELKO NEW MARKET, ELKO NEW MRKT, EXCELSIOR, FALCON HEIGHTS, FALCON HGTS, FARMINGTON, FOREST LAKE, FRIDLEY, GOLDEN VALLEY, GREENWOOD, HAM LAKE, HAMBURG, HAMEL, HAMPTON, HANOVER, HASTINGS, HEIDELBERG, HILLTOP, HOPKINS, HOWARD LAKE, HUGO, INDEPENDENCE, INVER GROVE, INVER GROVE HEIGHTS, JORDAN, LAKE ELMO, LAKE ST CROIX BEACH, LAKELAND, LAKELAND SHORES, LAKELAND SHRS, LAKEVILLE, LANDFALL VILLAGE, LANDFALL VLG, LAUDERDALE, LINO LAKES, LITTLE CANADA, LONG LAKE, LORETTO, MAHTOMEDI, MAPLE GROVE, MAPLE LAKE, MAPLE PLAIN, MAPLEWOOD, MAYER, MEDICINE LAKE, MEDINA, MEIRE GROVE, MELROSE, MENDOTA, MENDOTA HEIGHTS, MENDOTA HTS, MINETONKA BCH, MINETONKA MLS, MINNEAPOLIS, MINNETNKA BCH, MINNETNKA MLS, MINNETONKA, MINNETONKA BEACH, MINNETONKA MILLS, MINNETRISTA, MONTICELLO, MONTROSE, MOUND, MOUNDS VIEW, MOUNDSVIEW, NEW BRIGHTON, NEW GERMANY, NEW HOPE, NEW MARKET, NEW PRAGUE, NEW TRIER, NEWPORT, NO OAKS, NORTH OAKS, NORTHFIELD, NORWOOD YOUNG AMERICA, NOWTHEN, NYA, OAK GROVE, OAK PARK HEIGHTS, OAK PARK HGTS, OAK PARK HTS, OAKDALE, ORONO, OSSEO, OTSEGO, PINE SPRINGS, PLYMOUTH, PRIOR LAKE, RAMSEY, RANDOLPH, RICHFIELD, ROBBINSDALE, ROCKFORD, ROGERS, ROSEMOUNT, ROSEVILLE, SAINT ANTHONY, SAINT AUGUSTA, SAINT LOUIS PARK, SAINT PAUL, SARTELL, SAUK CENTRE, SAVAGE, SHAKOPEE, SHOREVIEW, SILVER CREEK, SOUTH HAVEN, SOUTH SAINT PAUL, SOUTH ST PAUL, SPRING HILL, SPRING LAKE PARK, SPRING LK PK, SPRING PARK, ST CROIX BCH, ST CROIX BEACH, ST LOUIS PARK, ST MARYS POINT, ST MARYS PT, STILLWATER, SUNFISH LAKE, VADNAIS HEIGHTS, VADNAIS HTS, VERMILLION, VICTORIA, W LAKELAND, W SAINT PAUL, W ST PAUL, WACONIA, WAITE PARK, WATERTOWN, WAVERLY, WAYZATA, WEST LAKELAND, WEST SAINT PAUL, WEST ST PAUL, WHITE BEAR LAKE, WHITE BEAR LK, WHITE BEAR TOWNSHIP, WHITE BEAR TP, WILLERNIE & WOODBURY, MN.
Program Participation

The company's contract names the BBB as its third party neutral to arbitrate specific disputes named in the company's contract.

Products & Services

According to the information provided by Midwest Gutter & Siding, Inc., this company offers seamless rain gutters, maintenance free siding, and soffit & fascia covering for residential & light commercial applications.

Industry Tips
Attic Radiant Barriers Storm Damage Repair/Restoration

Additional Locations

  • 12610 53rd Ave N

    Plymouth, MN 55442 (763) 550-1685 (952) 831-4778 (612) 293-7309

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Gutters were not adequate for situation. Hold 3" of water. Company says our only solution is to add a downspout. The whole project was to remove it. Look elsewhere unless you are a gutter expert I recently had this company out to install gutters on my house for the 3rd time. This project was intended to eliminate the downspouts in the entrance area of my house. A few weeks after install I called to report I had a prominent dripping problem that was damaging a wood pillar. 4 Calls later, I got Dan **** to come out. He was basically told me that yes, I did have a big issue and that my gutter was holding 3" of water. He also told me the only way to resolve this problem was to install the downspout I had just paid him over $1400 to remove. He told me that my roofline was off by 1" and that "structural defect" created my problem. I explained to him that because he was the expert, and did gutters all the time this would have been a issue that he should have known. And since he had installed gutters on my house 3 times at this point, he should have been familiar with the house. He refuse to offer any solution but to add the down spot back.

Desired Settlement: Refund of amount to have another company fix the issues of standing water, and leakage. Resolution will not include additional downspouts as this was what Midwest Gutters was paid to remove.

Business Response: Initial Business Response /* (1000, 5, 2015/10/30) */ We recently replaced gutters at the front of the garage and porch areas because the home owner's trailer backed into the garage and caused damaged. We also installed a new gutter and spout on the right side of the house. Leaf protection was also added to the new front gutter as well as an existing front gutter on the second story. The home owner reports water leaking from the gutter at an inside corner above right column. The gutter is not leaking. Water is filling up the gutter and spilling over the top of the gutter due to a low spot in the roof due to no fault of ours. In an attempt to enhance drainage, I recently lowered the gutter at the left side of the garage to no avail. I called the homeowner on October 23rd, and he reports that water is still spilling over the top of the gutter due to a low spot in the roof. The only solution is to add a down spout to the low part of the roof. I suggested they have a drain tile installed to run the water UNDER the sidewalk pavers. I offered to install a new downspout at no charge. The home owner declined my offer. Sincerely, Dan **** President Midwest Gutter & Siding, Inc. Initial Consumer Rebuttal /* (3000, 7, 2015/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) This information is FALSE! We hired the company to remove a downspout and offer a solution that allowed us to only use ONE downspout. He had no trouble charging us for 6" gutter. There was only one downspout installed total, and it was on the far left, and it had previously been there. There was no damage to the existing gutter. And the scratch on the gutter that was there in no way impacted our decision to upgrade to larger gutter. We wanted to remove the downspout in the front of our house, That was the main reason we hired him. After I filed this complaint he called to ask us how much water was still in our gutter. Nothing else. How about come fix your poor work? We did have another company out to look at it. We were told it can be fixed, but it will take time by Midwest gutter. So evidently there is no money in it for Midwest gutter at this point. They do not stand behind their work, or measure for slope on a installed gutter. And as far as a low spot in the roof line, it didn't seem to be a problem you cared about when you previously installed gutters, or when we had you out to quote the existing gutters. I would think this is a important thing for you to check, if you are not no one should ever consider using you for gutters. And so you know, it is leaking, daily and nonstop because there is standing water in it. There is no spill over. Please make sure to keep recommending others check the BBB, that way they can read our full complaint.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Midwest Gutter & Siding, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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