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BBB Business Review

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BBB Accredited Business since

Guitar Rodeo Company

Phone: (612) 767-2800 4151 Minnehaha Ave, Minneapolis, MN 55406 http://thepodium.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Guitar seller specializing in premium guitars, amplifiers, and accessories both on the internet and in store.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Guitar Rodeo Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Guitar Rodeo Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Guitar Rodeo Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 29, 2010 Business started: 06/10/2004 Business started locally: 06/10/2004 Business incorporated 06/10/2004 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
www.sos.state.mn.us
Phone Number: (651) 296-2803

Type of Entity

Corporation

Business Management
Jim Tordoff, President
Contact Information
Principal: Jim Tordoff, President
Business Category

Guitars & Amplifiers Musical Instruments - Dealers Musical Instruments - Repair Musical Instruments - Supplies & Accessories

Refund and Exchange Policy
Guarantee

All new guitars sold by The Podium have a lifetime warranty. This warranty is provided by the manufacturers, and is valid to the original registering owner. Guitars may be registered by filling out the warranty card supplied with the guitar, telephoning the maker directly, or going online to the maker's site.

Your satisfaction is guaranteed by The Podium too. We take great pride in having a very large and extremely satisfied customer base. We will never knowingly disappoint you. Please contact us if you are unsatisfied in any way so that we may make it right for you. Please read the following information carefully in order to avoid any misunderstanding regarding your rights as a Podium customer:

Returns and refunds

Standard model guitars may be returned for 100% refund or exchange when we are notified within ten days of purchase, and guitars are in original condition with unregistered warranty. Buyer is responsible for all shipping costs associated with the sale and return of any guitar.

Custom and Special Order guitars

Custom or Special Order guitars require a non-refundable 20% down payment due when order is placed, with the balance due upon completion of the order. Buyer is responsible for all shipping costs associated with the sale and return of any guitar.

Early Cancellation of a Custom or Special Order guitar

Down payments become truly non-refundable once the guitar building process has started at the manufacturer and The Podium is therefore committed to buying the Custom or Special Order guitar. If, for any reason, it becomes necessary to cancel a Custom or Special Order guitar, we will contact the manufacturer to determine if the order can be cancelled prior to start of the build. If the Custom or Special Order guitar has not been started at the time of attempted cancellation and the order can be cancelled at the manufacturer level, the customer's down payment will be fully refunded.

Payment Options

Payment may be made by check, money order, credit card, PayPal, wire transfer, cash, or bank draft. We accept Visa, Master Card and Discover. Wire transfer fees charged by the originating bank are the responsibility of the payer. Sales made outside of USA are wire transfer only. The Podium also offers 90 day no interest/no fees financing (layaway) on guitars in stock. A 20% non-refundable down payment will hold your guitar for 90 days and payments may be made as the customer's wishes, with the total amount paid by day 90.

Shipping

Standard shipping is UPS Ground and is insured to your door. A flat fee of $40.00 is added to every guitar to cover shipping and handling costs to the lower 48 states. Shipping to other locations or shipping other than standard ground service is subject to additional charges. Clients will be notified via email by UPS Quantum View Notify of their tracking number and package progress. In stock guitars are shipped same day if purchased by 3:00 p.m. Central Time (GMT-6 hrs). Special order and custom guitars are shipped within 24 business hours of arrival at The Podium.
Service Area
Worldwide
Alternate Business Names
The Podium
Products & Services

According to the information provided by Guitar Rodeo Company, this company is an authorized dealer for several premium guitar brands, as well as accessories and amplifiers.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.