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Consumer Complaints

BBB Accredited Business since 03/22/2010

The Truman Company

Phone: (651) 582-3865

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
03/22/2013Advertising / Sales Issues | Read Complaint Details
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Complaint
The company called us at our home at 7am to attempt to sell their product.
The company called us at our home at 7am to attempt to sell their product. They woke up everyone in our house including our young children. Even bill collectors must wait until at least 8am! I did not ask them to call, nor do I have any relationship with their company, so in addition, they've violated the do-not-call list. I can provide the call logs as proof, if needed.

Desired Settlement
I want an explanation of why they called me at 7am, an apology, and a promise to never contact me again.

Business' Initial Response
Mr. ******,
I apologize for the early call from my company that caused you & your Family to be disturbed and woken up.
I have afew new employees that were being trained, and they mistakenly were making calls to the west coast, forgetting the time difference involved. They are now fully aware thay are not to make calls to the west coast until the appropriate time.
We have removed your name & telephone number from our database,so you will never receive a call from The Truman Company again.
Again, I want to offer my sincerest apology for this incident. Enclosed you will find a new 2013 U.S. Silver Eagle show my sincerity with this apology.
Respectfully, ****************-Owner
** Mailed USPS Priority Mail# ***************************

Business' Final Response
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response. I'm even pleasantly surprised that the owner contacted me and is taking responsibility. That's not very common in this day and age.

Industry Comparison| Chart

Gold, Silver & Platinum Dealers, Gold Buyers, Collectibles, Coin Dealers, Supplies, Bullion Coin Dealers

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.