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BBB Business Review

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BBB Accredited Business since

HOM Furniture, Inc.

Phone: (763) 767-3600 Fax: (763) 767-3760 View Additional Phone Numbers 10301 Woodcrest Dr NW, Coon Rapids, MN 55433 http://www.homfurniture.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that HOM Furniture, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for HOM Furniture, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 43 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

43 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 16
Problems with Product/Service 23
Total Closed Complaints 43

Customer Reviews Summary Read customer reviews

3 Customer Reviews on HOM Furniture, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: February 23, 1989 Business started: 01/01/1973 Business started locally: 01/01/1973 Business incorporated 11/24/1981 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
http://www.sos.state.mn.us
Phone Number: (651) 296-2803

Type of Entity

Corporation

Business Management
Wayne Johansen, Chairman Rod Johansen, President Laurie Johnston, Administrator Carl Nyberg, Vice President Jerry Underwood, Marketing Director
Contact Information
Principal: Wayne Johansen, Chairman
Business Category

Furniture - Retail Furniture - Unfinished Patio Equipment & Supplies Upholsterers Furniture - Outdoor

Alternate Business Names
Dock 86 Inc Gabberts Furniture & Design Studio HOM Floors Seasonal Concepts Sleep Express Total Bedroom Waterbed Room, Inc. World Rugs
Additional Information

According to the information obtained from the company's website, this business sells name brand furniture at deep discounts. Seasonal Concepts is a regional BBB member headquartered in Minnesota and has locations in Iowa, North Dakota, South Dakota, and Wisconsin.

Products & Services

According to the information provided by Hom Furniture, Inc., this company offers the sale of furniture, carpet, rugs, design services, and household goods.


Customer Review Rating plus BBB Rating Summary

HOM Furniture, Inc. has received 3.9 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.