Integrity had my home packed up in Feb. 2013. I had to stay in a hotel for 2 1/2 mos. They refused release of property until pd, but many items broken
Hired Integrity Oct. 2012 to repair mold damage caused by flood from refrigerator hose. Quoted 3 wks to repair; it took 6 mos. and still waiting for damages. They lied and stalled throughout the ordeal, and I had to hire other wkrs to repair damages done by them.
-I purchased a new refrigerator in Nov/13.
Integrity walked off the job 01/24/13,(no explanation) leaving every room torn up. (Contents from damaged rms was piled up in the other rms.) I had not had a kitchen since 11/13.
-I called them to find out where a board had been placed & ***** ****** said,"Oh, the mold report came back and there' still mold. So, we're going to come in & pack up your house & clean everything." I never recv'd a copy of this mold report.
-Wks went by . . .kitchen floor had t/b done by ***** Tile; Integrity didn't know how to do concrete base which I had.
-I checked in to hotel 02/18/13.
-Throughout this time, my father was dying, and I felt they took advantage of me. I became ill & missed 5-6 wks work becuz of the stress!
-Integrity sanded my floor and caused 5 different types of damages: built-up ridges, patches of no finish, a dif't finish on hallway, deep gouges/ swirl marks cut in by bay window, doors, & stairway, pieces of debris over entire floor.
-I asked for floor to be re-done. They insisted that they could repair it.
-I showed up the morning scheduled t/b re-done, and the wkr told me he couldn't get the swirl marks out. I told him that he had put them there, and he had to get them out. "***** says we don't have to", he said.
-3/31/13 ******* **** Painting came out Easter morning & gave estimate for floor repair. He did the work that wk.
-Several wks went by, and I am still waiting for my belongings.
-Integrity then notified me that they would not release my belongings until they were pd. in full. I had no idea what condition my things were in, but some of my antiques h/b left out in the cold garage. (improper trmt for antiques!)
-My insurance pd them, and they dropped everything off. I had been told that they would unpk it all as well, but that was not the case, however, 2 wkrs came and spent a few hrs moving furniture. Derick took pictures of some of initial damages that day 4/13?. (I hadn't noticed damage to the refrigerator yet, becuz I was still living in a hotel for another month.)
-No contact was initiated by Integrity.
-I kept calling: May several dates, 6/6, 6/7, 6/8, 6/10, 6/13,... ***** ****** finally came out & took more pictures. By now, I had discovered more items broken, which I brought to *****'s attention. He said he would come out and fix them, but he never did. I showed him the damage to my refrigerator on that date (Jun 6-13) and he took pictures then. I kept calling him to come & repair what he'd said, but he never did.
-6/20 I had been calling about some missing items. ***** brought me a box & said they were "unsalvageable". No one had told me of these things before.
-7/2, ***** emailed an insurance form; said that ********'s could do some of the repairs.
-In the meantime, I was still living at the hotel,because I had not had a kitchen since it was removed in Nov/2012. ***** had referred me to ****** Cabinets, who I hired to build the cabinets. On May 9, 2013 I met w/ ****** and was refunded my money. For some reason, they had not built them, so I had to start over re-building my kitchen!
-Integrity knew this. On 2 occasions, (when ******* took pics & when ***** took pics they saw this). I ordered cabinets from *******'s and had to wait until 6/20 for them t/b installed. Integrity owner, ***** ******, tried to blame the other cabinet builders for the damage to my refrigerator. I hadn't noticed the refrigerator at first, because I was still living in the hotel, but as soon as I did, I told ***** ****** about it.
-7/2/13, called ********'s. ***** said they could repair damaged wood furniture.
-7/24/13 still no repairs/no $ pd. Called *****; denies blame and told me "this conversation is done.
Seeking money for damage done to my refrigerator, wood furniture items, and other items.
Refrigerator: Rt. door $543.20
Left door 530.95
Svc Call 69.00
Tot. refrigerator:$ 1263.15
Damage to furniture: ********'s Est: $906.00
(White Bed est from ********'s $275.) I found someone else that can repair for $100.00
Damage for other items: $1450.24
Total damages: $3719.39
Business' Initial Response
To Whom It May Concern,
In regards to the consumer's complaint, we were indeed hired as a general contractor by the consumer November 1, 2012 after she had had some issues with other contractors. We were hired to repair the damage caused by a leak in a fridge line. The initial insurance estimate addressed a small area in the kitchen which included a small area of sheetrock and a small cabinet that needed to be removed. However, after this removal began the consumer began to demand that other areas of the home be addressed as well. A relatively small project soon took on an entire different tone, and it quickly became apparent that the consumer wanted to act as the general contractor as she began demanding other forms of work be done and hiring other contractors and even hiring our own subcontractors from underneath us. The consumer's constant calls and changes to the scope of work made it impossible to be productive as her demands increased and changed at every step of the process.
Working with the consumer's insurance adjuster we continually had to make changes to the estimate and wait for approval from the insurance company. All this occurred while consumer was out of country at many points during the process.
As stated previously, the consumer had several other companies working for her during and after our relationship as the consumer had many projects she was doing and/or wanted to do.
Some of this work included, but is not limited to: Cabinets, Base, Tile, Trim work, Painting, Moving of Piano and other contents, delivery/installation of refrigerator and other appliances.
Consumer's new refrigerator was bought and placed after we were done with all of our work in the kitchen. At the time of our construction clean up we were asked to say out of the kitchen as several other contractors had work yet to do in kitchen. Consumer had someone else doing the kitchen cabinets and flooring. We did not do any base or trim work in kitchen. At the time of our final clean up the kitchen was still a construction zone.
When we moved the consumer's personal property back into her home we had five members of our crew there to bring the consumer's belongings back. Due to the cabinets and other work in the kitchen still not being complete (by other companies) and with base/casing (from consumer) still being worked on there was not ample room for all of consumer's things. At the same time the consumer demanded that we bring all of her personal property back to her home she also demanded that we bring her personal property back to our shop to store, because it would not all fit in her home due to work not completed by consumer and consumer's other contractors.
The day following the return of consumer's personal property two of our techs returned to site to set up a few bed frames and transfer items from garage into home that consumer requested as well as transfer items from home into garage that insured requested. No production workers from Integrity have since returned to site. No mention of damage to refrigerator was ever made at that time.
We do acknowledge that a few items were broken as a result of the initial pack out by ******* Moving and Storage and they have set up a claim for these damages; however they need the form that we provided to the consumer. This form has never been returned to us by consumer and because of this, no claim can be submitted. We would be more than happy to process the form for the consumer; however, she must first fill it out so we can send it to *******. When the consumer completes this form and sends it back to us we can proceed, but until she fills the form out and returns it there is nothing we can do.
With regards to the damages to the refrigerator, the consumer chose to have other companies work in her kitchen. As previously stated, the work in the kitchen was not complete when Integrity last worked at site, and no mention of any refrigerator damage was mentioned at that time. We cannot be held liable for damages caused by other companies that were hired by the consumer to do work in the kitchen.
Note: When the consumer fills completes form given to her we will help her process the claim for contents that were damaged in initial packout, but until that point we are waiting on the consumer.
Consumer's Final Response
I purchased my refrigerator on Nov. 23, 2012, which this company knows, because they had to move it out of their way numerous times. The fact that they chose to lie about this is proof that they lack integrity. Here is a history of the problems I had with them.
Nov/12-contract stated lower BR was t/b primed,and painted w/ 2coats of paint.
--no prep wk was done beforehand.
--Wkr stopped the roller 1' off the grd, revealing the prev. blue color underneath.
--There are 2 built-in shelves in the rm. Paint was slopped on one. The other had t/b removed, but they didn't know how to take it down. I had to have my brother come over and remove it.
It took 3 attempts to have their paint errors corrected. After this, I didn't trust them to do any more painting in my house.
--When they re-attached the shelf, they shot a nail up sideways. It protrudes through the shelf, and it was never fixed. After this, I really didn't trust them. I was to get new cabinets, and didn't want them hung wrong.
Dec/12-I had to go out of the country for wk, and told them not to remove the wallpaper in my lower bathrm. I told them to email me, but they refused to communicate at all.
--I came home to find they had stripped my wallpaper down. They told me it had mold on it, but when I asked a wkr how bad it was, he said 'not bad at all. We cut into it when we cut the ceiling."
--After this, I hired a girl to faux paint the bathrm. She was finished on 12/27/12, & wkd solely in the basement. I asked her to paint the upper BR then, but Integrity was so slow, I had to change the date 4 times, & she became so frustrated, she decided not to do the wk. I ended up painting this rm myself.
Jan/13-Per their contract, Integrity was supposed to tear out the concrete bed in the kitchen, & put down a new floor, but a month went by, and finally, the wkr told me, that he didn't know how to replace the concrete bed. Integrity moved my refrigerator into the dining rm while they tore up the old floor. I had to hire Vinge Tile to install the new concrete bed, and lay down the new floor.
--Integrity was also supposed to sand the LV rm floors, but they walked off the job on me. I spent a wk. interviewing other people, before they called to tell me:"the mold report came back & there's still mold in your house. So, we're gonna pack up everything & clean it, & do the wood floors." I was told to get a hotel for a couple of days, but knowing how they had been, I booked it for 10 days. I ended up in a hotel for 2 1/2 months! When they had my house packed up, they put my piano on a dolly, & wheeled it into the kitchen. In doing so, they chipped the edge off the new tile floor in a row, and carved out a new path!
--When they went to sand the wood floor, they messed it up horribly,(prev. report). It had to be re-done 3x. I finally had to hire someone else to fix the damage that they'd done. The new person insisted on putting the piano back in its place, so that Integrity wouldn't scratch up the wk that he'd done. Is this general contracting? Fixing what they mess up?!
Apr/13-After being homeless for so long, they finally agreed to return my belongings, but not until they were pd in full. I had no idea what condition any of my things were in, and it took me a long time to get through all of the boxes. I notified them right away,but again, I was put off. They stalled and stalled, and repeatedly lied to me.
--They were deceptive & tried to hide the damage
they had done, withholding a box of things that they'd destroyed, hiding things they'd broken
w/ something that was already broke, & writing that something was already broken on a box/pkg, when it previously was not.
--Throughout this long ordeal, I have tried to be calm, while they have stalled, and took other wk, lied to me about almost everything! And, they never communicated w/ me unless I called! And now, they are trying to steal from me, by offering me insurance at .60 per lb. I didn't buy my belongings by the lb. like a sack of potatoes, and I don't feel that this is an appropriate measurement for the damage that was done!
Business' Final Response
To Whom It May Concern,
Our response has not changed. The consumer has yet to complete the form she was given. When she completes said form we can help process the claim for her contents. However, until that is done, we are waiting on the consumer.