My compaint is that they NEVER came out to the place (per our conversation) to adjust bill for the bathroom floor damage and other issues.
The floor was not of the quality that you stated, and the bathroom mess you guys even admitted it was partially your fault because of the leaky toilet which was taken out and put back, twice, with a slow leak that ruined the whole floor in bathroom. As of last Feb (2012) owner said after that he would come out to check it out himself and adjust bill (only in bathroom)never came or called again. Worker before him ( nice employee) took pictures and said that he would adjust problems with floor company, never did, Letter was sent in Dec of 2011 with another $1000 in good faith to work on this problem. Owner called me (iratated) and said none of it was his problem you have deal with floor company etc. I argued that I didn`t even know the name of the company I had Nothing to do with the purchase or instalation.
The company, DID respond well in the first place and did the job, BUT the floor was faulty and was a probelm from day, this should not be my problem, I had no idea how to deal with it so I called them.
I appreciated that they can`t be responsible for the faulty material, but the instaltion yes. All I am asking is fairness in this settlement.
I am NOT unhappy with their service up too that issue of the damaged floor, it was great service until the controversy and then it wasn`t a good experience. I just wanted to be fair on this fautly floor, and that they should go after the manufacter, not me I didn`t pick the floor they did.
I am asking for them to adjust the bill according ly like they promised and make sure that my credit isn`t tarnised becasue they didn`t follow through. Then if we can compromise and be fair, I will pay it and be done, so neither one of us has to tie up our time in court.
Business' Initial Response
"The following information has been provided in hard copy and has been converted to text."
0n November 18, 2010 we were contacted by Ms. ******* after her business, ***************, located at ********************, St Paul, MN was flooded. We responded to the location and she hired us to restore her business. We completed all of our work on January 31, 2011 and Ms. ******* signed a Certificate of Satisfaction stating that she was satisfied with our work.
During the course of the restoration, Ms. ******* requested that the flooring be changed. The salon
was a mixture of a light laminate flooring, vinyl tile, sheet vinyl and carpet. The flooring was changed to a darker laminate. Ms. ******* was advised that the darker laminate she selected would show scratches more and that it was not as durable. She stated she understood. We did not charge her any additional cost for the installation of the laminate flooring in areas which it was not previously installed.
We billed $4,598.42 for mitigation on November 30, 2010, which was approved and paid by Ms. ******* with proceeds from her insurance company on December 17, 2010. We billed $16,063.08 for
reconstruction on January 31, 2011. Ms. ******* was aware of the cost of reconstruction and signed a document to that effect on January 31, 2011. She paid $10,000.00 on March 4, 2011. She paid an additional $3,000.00 on July 13, 2011 and an additional $1,000.00 on February 3, 2012.
From December 1, 2010, as long as there has been an outstanding balance, Ms. ******* has received
monthly statements in the mail. She has only made payments on the reconstruction when she has been
called and told that the file would be referred for collections if she did not make a payment. Until February 2012 (over a year after the work was completed), there is no record that she has ever reported any issue with the bathroom floor to our company.
When Ms. ******* paid the $1,000.00 in February 2012, she included a letter stating that she would be willing to pay another $1,000.00 If we would accept that as payment in full and she would be willing to live with the flooring in the current condition. When we received the letter, we called the salon and left a message that we would accept that amount if paid by the end of the month. We did not hear anything further from Ms. *******, even though she continued to receive monthly statements.
In January 2013, we referred the matter to our collections company. Once they began to call Ms. *******, she made the report to the BBB. This complaint is not about the flooring issues, it is about our trying to collect the money that is due to our company.
Please feel free to contact our office if you have any further questions.
Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
NO, it is not about the collections, for I have not even spoken to them, I was left a voice mail and had a phone call from another person who has deault with 24 and he had the same call, and he spoke to them. AGAIN, as follow through was not their strong point, they never left a message at my business, I had a very good receptionist who never missed a thing and voice mail that is never erased if important. I said I would pay $1,000 more only if they would take that. He (the owner) said he would come tom check out the bathroom mess which didn't have anything to do with the scraches, and separated boards, then he would see what he could do. He also said that the floor company would probably replace the floor and it would take about a year to get it., that would be what they would do for me. AGAIN, I was never told where they bought it so how was I suppose to deal with anyone other than them .
All I am asking IS what I asked for from the beginning is and was a break on this damaged floor. IF I would of gotten this call that they have claimed to make I would of settled cause I Wrote that I would pay the Thousand.
I didnt survive 35 years in business by not doing the right thing, I always have paid my bills and have a good business record.
It doesn't have to be who is right, it's about doing what you said you would do and you didn't show up, and you know this to be true.
Owner claimed that the conversation we had was recorded, go listen to it, it will tell you what was said .
AGAIN nothing to do with collections other than I have never had collections on my record and I don't want it now over this mess.
I am not even in the location anymore, so let's get this done FAIRLY.
I thought that names weren't suppose to be used in this transaction , why was mine?
I want this over
Business' Final Response
Consumer stated that she had spoken with the company and was satisfied with the resolution.