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Brooks Fiber Communications

Phone: (651) 501-0367

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Problems with Product / Service1
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by Resolution

Complaint Resolution Log (3)
01/22/2015Advertising / Sales Issues | Read Complaint Details
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Complaint
Constant phone calls. Called me 19 times in the past month. I have the number blocked but they persist.
They continually contact my cell phone. I have them blocked but they call me multiple times in a day.

Desired Settlement
I want them to stop calling my cell phone number.

10/14/2014Advertising / Sales Issues | Read Complaint Details
X

Complaint
I am contacted on a daily basis when looked up identified by Brooks Fiber they are robocalls
Apparently Brooks Fiber Communications is owned by ******* I am a ******* customer and on the do not call registry I keep blocking the number thru ******* and they keep calling on different numbers. How do I get this to stop?

Desired Settlement
Brooks Fiber and Verizon needs to put me on their do not call list. It is harrassment

05/05/2014Problems with Product / Service | Read Complaint Details
X

Complaint
Inappropriate behavior by customer service personnel


Complaint: Phone numbers owned by Brooks. Calling my home 12-15 times, every hour, late at night even on weekends

This is harassment!

My telephone number is on the national DO NOT CALL LIST and I told the caller that on several occasions and I'm still getting these calls from this number ************

Desired Settlement
I just want them to stop-quit calling me!

Industry Comparison| Chart

Fiber Optics

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.