BBB Business Review

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This business is not BBB accredited.

Alpine Fence Company, LLC

Phone: (763) 420-2500 View Additional Phone Numbers PO Box 582239, Minneapolis, MN 55458 http://www.alpinefencecom.websitecreatorpropreview2421.com/Home/


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Description

Alpine Fence is a family owned and operated fence company serving the Twin Cities Metro, Greater Minnesota, and the 5 State Region.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

On May 5, 2016, BBB contacted this business requesting their advertising claiming BBB 'membership' be discontinued. While the business owner contacted BBB and stated the advertising would be discontinued, as of June 27, 2016, the claim was still advertised.  This business is not a BBB Accredited Business nor a 'member' of BBB. 


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Alpine Fence Company, LLC include:

  • Failure to respond to 1 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved
  • Failure to honor commitment to arbitrate or mediate disputes
  • Unauthorized use of BBB name or trademarks
  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 2
Guarantee/Warranty Issues 1
Problems with Product/Service 3
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Alpine Fence Company, LLC
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 1
Negative Experience 3
Total Customer Reviews 7

Additional Information

BBB file opened: July 18, 2000 Business started: 01/01/1997 Business started locally: 01/01/1997
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Department of Labor and Industry
443 Lafayette Rd N, Saint Paul MN 55155
http://www.dli.mn.gov
Phone Number: (651) 284-5005
dli.contractor@state.mn.us

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
http://www.sos.state.mn.us
Phone Number: (651) 296-2803

Business Management
Chad Thompson, Owner
Contact Information
Principal: Chad Thompson, Owner
Business Category

Fence Contractors Fence Staining Fence Posts & Fittings Fence Material Gates Kennels Equipment & Supplies Fence - Sales, Service & Contractors Fences - Vinyl Fences - Rental Fences - Wood Chain Link Fence Sales, Service & Contractors Door & Gate Operating Devices

Refund and Exchange Policy
At Alpine Fence we provide a fully transferable Lifetime Warranty on every project installed by our company. If you have a question or need service on one of our fences, please call or email today. We are here to help.
Products & Services

According to the information provided by Alpine Fence Company, this company designs, installs, replaces, and repairs all types and sizes of fencing for commercial and residential projects.


Customer Review Rating plus BBB Rating Summary

Alpine Fence Company, LLC has received 1.66 out of 5 stars based on 7 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.