BBB Accredited Business since

Maintenance Engineering, Ltd

Additional Locations

Phone: (701) 293-7383 Fax: (701) 232-8092 View Additional Phone Numbers 3001 University Dr S, Fargo, ND 58103 http://www.me-dtc.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

At Maintenance Engineering, we design, develop, and market our own products. With over 36 years in the lighting business we have become a world leader in advanced lighting technology. Environmentally conscious, our company has been providing green Earth-Safe products since 1974. We are a company with an international presence and local representation.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Maintenance Engineering, Ltd meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Maintenance Engineering, Ltd include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Maintenance Engineering, Ltd
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 01, 1990 Business started: 01/01/1974 Business started locally: 01/01/1974
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

North Dakota Secretary of State
600 E Boulevard Ave Dept 108, State Capital, Bismarck ND 58505
http://www.state.nd.us
Phone Number: (701) 328-2900

Type of Entity

Partnership

Business Management
Curtis Kesselring, President Paul Breen, Vice President of Operations Tanya Hoss, Director of Recruiting
Contact Information
Customer Contact: Tanya Hoss, Director of Recruiting
Principal: Curtis Kesselring, President
Business Category

Energy Conservation Products & Services Business Opportunity Companies

Alternate Business Names
L T G Ltd Maintenance Engineering
Additional Information

The BBB has received letters from consumers regarding disputes about LTG, Ltd. dba Maintenance Engineering's policy requiring the prospective sales people to pay an upfront start up cost of several hundred dollars that is paid back through a double commission program. The Company's position is that these costs are for the certification course and all materials needed to run their business. The Company has responded to all letters from the BBB regarding this issue. The BBB does not dispute a company's right to set their own policies.

Products & Services

According to information provided by the business, Maintenance Engineering seeks out manufacturers in the world so to provide Premium Quality replacement lamps which offer energy savings and color improved light. Maintenance Engineering has a bulb that will fit every customer's budget.


Customer Review Rating plus BBB Rating Summary

Maintenance Engineering, Ltd has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 3001 University Dr S

    Fargo, ND 58103 (701) 293-7383

  • PO Box 2123

    Fargo, ND 58107

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/12/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Received a call from Frank ****** saying he worked for this company. He was inappropriate, unprofessional and tacky throughout the whole call. I told him 3 time that I didn't wish to speak to him or purchase from this company. His first line was that he had a "promotion just for the ladies." He went on to say that a purchase would include a free necklace, named after me... a "Cinderella necklace!" I told him I wasn't interested in his products. He questioned my position with my business. When I responded, he then said "So you have permission to goof off!" At this point, I told him I wasn't interested in speaking to him any longer, that his company should not contact my business again. He shouted "fine!" then hung up.

Desired Settlement: I do not wish to be contacted by this company again. I told Frank ****** this on the phone earlier today. I also emailed the company requesting we don't get contacted by them again.

Business Response:

I was very disappointed to hear that one of our independent sales reps had poorly represented our company and was inappropriate with a customer. This is definitely NOT the way we do business and not the way we teach our sales people to represent our products & company. Since the time this complaint was filed, we have taken the following actions:

1.Contacted the Sales Manager of Frank ****** to notify him of this unacceptable sales practice.

2.Frank ****** has been contacted by his sales manager and our Director of Training and Veteran Sales and a thorough conversation had been had with him regarding professional business communication, how to properly represent our company and has been told this can not happen again if he wants to continue with our company.

3. Per ******* *****'s request, her name and the Shiwano City-County Library account has been taken off our customer list and noted in our computers to never contact again.

4. An email has been sent to her with an apology from Frank ******'s sales manager. We emailed to try to best respect her wishes of never being contacted again but still wanted to acknowledge this with an apology. Should she want to discuss this further via phone we, as Maintenance Engineering would be more than happy to so that she is assured all issues are resolved and we can communicate our sincerest apologies for the way she was treated.

We value all our customers and the key to our being in business for over 40 years has been our premium quality products, our excellent customer service and our solid reputation. Unfortunately, this wasn't the case in this situation and we would like to do anything necessary to remedy this situation.

If I personally can be of any help to ******* ***** to apologize or hear any further concerns she has I can be contacted at ###-###-#### or *****************

Sincerely, Tanya ****, Dir. Sales & Operations

 

 

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I did receive the apology email indicated in the company's response. It was fairly generic in detail and action and I found this particular one more thorough as to how the company is responding.

Mostly, I just wish for my business not to be contacted again and I don't anticipate that will be a problem. Maintenance Engineering has a big problem already with this "independent rep", just Google his name to see all the complaints about him.

 

Sincerely,

******* *****


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Maintenance Engineering, Ltd
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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