BBB Accredited Business sinceAdditional Locations
4 of 5 images | See All Images >>
BBB Business Reviews may not be reproduced for sales or promotional purposes.
At Maintenance Engineering, we design, develop, and market our own products. With over 36 years in the lighting business we have become a world leader in advanced lighting technology. Environmentally conscious, our company has been providing green Earth-Safe products since 1974. We are a company with an international presence and local representation.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Maintenance Engineering, Ltd meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Maintenance Engineering, Ltd include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
North Dakota Secretary of State
600 E Boulevard Ave Dept 108, State Capital, Bismarck ND 58505
Phone Number: (701) 328-2900
Type of Entity
Business ManagementCurtis Kesselring, President Paul Breen, Vice President of Operations Tanya Hoss, Director of Recruiting
Energy Conservation Products & Services Business Opportunity Companies
Alternate Business NamesL T G Ltd Maintenance Engineering
The BBB has received letters from consumers regarding disputes about LTG, Ltd. dba Maintenance Engineering's policy requiring the prospective sales people to pay an upfront start up cost of several hundred dollars that is paid back through a double commission program. The Company's position is that these costs are for the certification course and all materials needed to run their business. The Company has responded to all letters from the BBB regarding this issue. The BBB does not dispute a company's right to set their own policies.
Products & Services
According to information provided by the business, Maintenance Engineering seeks out manufacturers in the world so to provide Premium Quality replacement lamps which offer energy savings and color improved light. Maintenance Engineering has a bulb that will fit every customer's budget.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
3001 University Dr S
Fargo, ND 58103 (701) 293-7383 Directions
PO Box 2123
Fargo, ND 58107
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (800) 437-4794(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Received a call from Frank ****** saying he worked for this company. He was inappropriate, unprofessional and tacky throughout the whole call. I told him 3 time that I didn't wish to speak to him or purchase from this company. His first line was that he had a "promotion just for the ladies." He went on to say that a purchase would include a free necklace, named after me... a "Cinderella necklace!" I told him I wasn't interested in his products. He questioned my position with my business. When I responded, he then said "So you have permission to goof off!" At this point, I told him I wasn't interested in speaking to him any longer, that his company should not contact my business again. He shouted "fine!" then hung up.
Desired Settlement: I do not wish to be contacted by this company again. I told Frank ****** this on the phone earlier today. I also emailed the company requesting we don't get contacted by them again.
I was very disappointed to hear that one of our independent sales reps had poorly represented our company and was inappropriate with a customer. This is definitely NOT the way we do business and not the way we teach our sales people to represent our products & company. Since the time this complaint was filed, we have taken the following actions:
1.Contacted the Sales Manager of Frank ****** to notify him of this unacceptable sales practice.
2.Frank ****** has been contacted by his sales manager and our Director of Training and Veteran Sales and a thorough conversation had been had with him regarding professional business communication, how to properly represent our company and has been told this can not happen again if he wants to continue with our company.
3. Per ******* *****'s request, her name and the Shiwano City-County Library account has been taken off our customer list and noted in our computers to never contact again.
4. An email has been sent to her with an apology from Frank ******'s sales manager. We emailed to try to best respect her wishes of never being contacted again but still wanted to acknowledge this with an apology. Should she want to discuss this further via phone we, as Maintenance Engineering would be more than happy to so that she is assured all issues are resolved and we can communicate our sincerest apologies for the way she was treated.
We value all our customers and the key to our being in business for over 40 years has been our premium quality products, our excellent customer service and our solid reputation. Unfortunately, this wasn't the case in this situation and we would like to do anything necessary to remedy this situation.
If I personally can be of any help to ******* ***** to apologize or hear any further concerns she has I can be contacted at ###-###-#### or *****************
Sincerely, Tanya ****, Dir. Sales & Operations
Better Business Bureau:
I did receive the apology email indicated in the company's response. It was fairly generic in detail and action and I found this particular one more thorough as to how the company is responding.
Mostly, I just wish for my business not to be contacted again and I don't anticipate that will be a problem. Maintenance Engineering has a big problem already with this "independent rep", just Google his name to see all the complaints about him.
Customer Reviews Summary