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Consumer Complaints

BBB Accredited Business since 11/01/1998

Maintenance Engineering, Ltd

Phone: (701) 293-7383Fax: (701) 232-8092

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
04/09/2012Advertising / Sales Issues | Read Complaint Details
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Complaint
A sales rep sold us lights for our business saying it was a grant and lied.
A man by the name of ********* stopped by here and said that he was a sales rep for this company and he could get us better lighting for our child care center. I explained to him that we are 85% funded by the state of ********, our children are all low-income and the state is behind in paying us, there is no way we can put money out. He said not a problem. **** said he could get us lights that put out 70% more light at 50% the cost. That it is part of a grant with Ameren because they are trying to cut energy uses down. We write several grants a year and receive a lot of our funding and updated materials.
He came out twice before we agreed. He told us to contact ********* who own*********** also located in ***** and *********** who owns several local grocery stores. ********* told us to let him know when the bills came in and to just ignore the bills. After the first invoice came in I started calling **** leaving him messages. No answer, no call back.
********, the owner/director of this childcare facility informed me when I came in one morning that Maintenance Engineering, LTD had called and wanted their money and they would settle for half which would be roughly $400 and they would eat the other half. Maintenance Engineering LTD said that they have an investigation going on ********* and that he has been scamming the business and the government.
Now they are repeatedly calling here and we are trying to run a business. ********* is an employee of Maintenance Engineering LTD and he has misrepresented himself and his company and their services to small businesses in a small town of 4800 people where the poverty level is over 50%.

Our invoice number is***********
Customer No: ********
Total amount due is $839.41 *************************************************

Our thing is, this company has already been misrepresented one time, how do we know that we're actually paying the right person or that ********* and this company are in co-horts together deceiving small-town businesses.

Desired Settlement
These lights should be paid for out of the************* that ********* spoke of. He installed three lights, this was supposed to be phase I. Then he said after this part went through he would be back in April for us to discuss Phase II and this is all through funding from the Federal government to give to ****** customers to help the Earth. So phase I we received one light in our office and two in an upstairs room. Phase II was to have one more light in the office and several downstairs in our basement and that these lights would be great because they put out vitamin d like the real sun and the bulbs last ten to fifteen years. ********* also talked about a ********* business breakfast he was involved with on the first? Thursday of every month. My boss and the owner of this childcare facility, ********, is an extremely spiritual person. She believes all good in people and is trusting. Our company almost went under last year and the only reason we were able to stay open is because ******** took out a personal loan. When grants and opportunities are open, we apply for anything we can possibly get. As a matter of fact we are in the middle of two Quality Improvement Grants right now. This man and this company have brought havoc to this small town of honest, working, good people.
Leave the lights, and leave us alone. Don't ever do this again to another company. Check up on your employees better.

Business' Initial Response
We submit the following as fact:
1. ********* (****) was an Independent Sales Representative; not an employee of Maintenance Engineering (M.E.). If the BBB would like a copy of his Sales Agreement to aid in resolving this Complaint please contact me.
2. On 12/19/11 we called ''***'' and verified the order for products line by line and in total that **** submitted for processing. She did not mention that **** told her to ''just ignore the bills'' or that a grant was involved.
3. The total amount due from ************************ is $839.41 but, Complainant fails to mention that on 3/1/12 we offered ''***'' a discount of $439.41 bringing the total down to $400 and on 3/20/12 we offered ''***'' the opportunity to settle for only $300 if paid by the end of March.
4. Complainant states ''**** said he could get us lights that put out 70% more light at 50% of the cost''. By agreeing to settle for $300 M.E. is essentially giving the *************** the product at 36% of cost.
5. *********'s independent contractor relationship was terminated 1/16/12 for material breach of the Sales Agreement.
6. *********** has issued a Demand for Payment on ********* for Mis-use of ******************************************** has already been exonerated from any wrongdoing.

Further to the facts as we see them, M.E. comments as follows:
1. Complainant states ''These lights should be paid for out of the ************ that ********* spoke of''. Has the Complainant actually submitted paperwork for******* rebate funds? Complainant further states ''We write several grants a year and receive a lot of our funding and updated materials''. Doesn't it seem odd to *** that nothing was required on their part to receive rebate/grant money from*******, just ****'s word?
2. Wouldn't it seem odd to buyer *** when a sales person says ''just ignore the bills''? Doesn't that throw up a red flag? Our credit department notes indicate that **** coached *** that we would call to verify the order and to not tell us anything about the rebate; just agree with the product verification. Wouldn't that send up a red flag to the customer?
If *** or any of the other exploited customers would have admitted to M.E. during the verification calls that something was going on with Rebates it would have saved people a lot of stress and M.E. a lot of money. M.E. did not find out about the depth of the Rebate scam until we began making collection calls. Then customers finally gave **** up and told the truth. We have discounted thousands of dollars off invoices to help customers though this.
3. Complainant questions if **** and M.E. are in ''co-horts'' together to deceive small town businesses. I suggest Complainant contact the BBB and inquire about our spotless record. M.E. has been in business since 1974 and most of our sales are to owner-operators of small town businesses. If we were deceitful we would not still be in business 38 years later. I would strongly advise the *************** not to mail their payment to ****. ************************************* and he will give the correct company mailing address.
4. Complainant suggests M.E. ''check up on their sales people better''. We did try to check up on **** but customers, including ***, withheld information from us. Not only *** but other customers as well did exactly what **** told them to do when the company called to verify orders. They said nothing about Rebates paying for the products, nothing about ignoring our invoices or giving them to ****. Several customers have since called******* and found out that **** forged their names to Rebate Applications.
5. Complainant complains that M.E. is repeatedly calling and they are trying to run a business. M.E. is trying to run a business also. It seems when *** answers she has to talk to ***. When *** answers she has to have *** call us back or she is going to txt *** or *** is on the other line. We have offered the *************** a 64% discount to settle their bill for $300 by the end of March. On April 1st it reverts back to $400. We are not going to leave the lights at no charge.

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