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Innovative Energy Solutions, LLC

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Phone: (952) 486-7771Fax: (952) 486-7416View Additional Phone Numbers6957 Washington Ave S, EdinaMN 55439-1506 View Additional Web Addresses

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BBB Accreditation

Innovative Energy Solutions, LLC is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

On March 17, 2014, the BBB contacted this business regarding their unauthorized use of the BBB Logo on their sales materials. The business did not respond to the BBB. This business is not a BBB Accredited Business.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Innovative Energy Solutions, LLC's rating include:

  • Advertising issue(s) found by BBB.
  • Failure to respond to one complaint filed against business.
  • One complaint filed against business that was not resolved.
  • Unauthorized use of BBB name or trademarks

Customer Complaints SummaryRead complaint details

12 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues4
Guarantee / Warranty Issues1
Problems with Product / Service7
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Innovative Energy Solutions, LLC

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (12)
08/07/2014Guarantee / Warranty Issues | Read Complaint Details

Failure to replace a LED LIGHT that no longer works after 13 months.
We purchased a number of LED lights that were guaranteed to last 22.8 years. One of the lights is no longer working after 13 months. We have called Innovative Energy Solutions a number of times. On one occasion someone answered the phone and said that the company would send a replacement.
Four weeks have past and we still have not received the light.
We have left numerous messages via phone and e mail with no results.

Desired Settlement
We want a replacement for a Viribright Benchmark LED, 900 lumens which replaces a 60W light.

Business Response
This is the first we have heard from Mr. *********. We have never received a call or email from him. We do have a warranty on the LED's and have called him today. His LED replacement will be shipped out.

02/17/2014Problems with Product / Service | Read Complaint Details

Product purchased for attic with the stipulation that it would be installed without disrupting the personal and functional contents.
On November 24,2013,A.H.E.A.installed an insulation product in my attic based on a contracted agreement of $3,799.00.The material was supposed to be installed underneath any items in the attic and without compromise to pipes,wires and vents etc.The salesman who agreed to and promised this service was ***** *******,and the project manager was **** ******.
What actually occured was that Mr.****** never participated in the work,merely sending up 2 young men with minimal instruction.This lack of direction resulted in items being strewn all over the attic without regard to care or location,vent pipes being covered over and broken,and several trunks containing old collectables upended and having damaged content.M y wife and I had to spend several hours lifting,replacing and repairing within the weeks after the job was completed,incurring additional expense as well.Mr.****** spent most of his time on the phone and appeared to possibly being intoxicated,also swearing at me at one point.Mr.******* tried to be pacifying on his phone calls,but ultimately did nothing to compensate my issues.

Desired Settlement
Some sort of monetary reduction to the original charge($3,799.) to compensate time and expense.A temporary hold has been placed on my credit card until issue is resolved.

Business Response
This is the first I have heard from this customer. I do apologize on behalf of the lack of professionalism of the subcontractor used. We have severed that relationship and will no longer be using their services. We are in contact with the customer to come to a resolution.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a telephone call at work from a *********,(************)a Mgr.from the company on Jan.6,2014.I explained my problems to him and he indicated that he understood my concern and would speak to his superiors regarding some form of monetary compensation and get back to me.As of this date,I have received no response from anybody representing American Home Energy.

Final Business Response
We talked and came to an agreement of $700. The reason we got this response was because we were leaving messages on their cell phone. When I called the number today and left a message I got a call back saying I have a wrong number and to take them off our call list. So I called the other number in our system and got the same lady, I explained the situation and she knew who I was and said her husband ***** will call me back. I talked to ***** and said that the $700 was approved and said we can get him a check in the mail. He had said that once he gets the check he will start paying his credit card bill and close the complaint with the BBB.

Consumer Response
I still have not received my $700.settlement.Please advise.

Consumer Response
I had informed this posting as of 1/24/14 that I had not received the monetary settlement.Somehow it appears that the information did not register.Please reopen the case and attempt resolvement of this issue.

Business Response
The check was sent out on 1/30/2013. They should have it any day now.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Effective today,Feb.12,2014,I still have not received the settlement check that was "supposedly"mailed to my address on January 30,2014.Therefore,I am advocating that American Express not reactivate the original charge of $3,799.due to non compliance with settlement agreement.I also request the BBB advocate on my behalf. ****************

Business Response
The credit card was credited on 1/28/14. We have it verified on our end-Please check your card statement

Business Response
(The consumer indicated he/she ACCEPTED the response from the business.)

01/27/2014Problems with Product / Service | Read Complaint Details

ies r-sheild product does not perform as promised
the ies rep *********** promised that the kw useage , after installation of their r-sheild product, would be reduced on a monthly basis and that a return of the $ cost would be realized within a 5 year period. total cost being $4383.00 to be paid out in a monthly amount of $121.75 for 3 years to begin on jan. 9, 2014.
complaint: in actuality, over the months of july, aug, and sept, our kw useage increased in the face a cooler weather this year than in 2012 during the same period, and that we are now faced with an increase in our budget amount of 10% (from $171 to $189 per month.
the contract date: july 9, 2013

Desired Settlement
to cancel the contract and to stop payments , which are to begin on jan. 9, 2014. if a certain # of payments have been made before completion of this complaint report, that those payments be reimbursed.

Business Response
We contacted ***** ******. The KWH usage report he showed us actually proved a reduction in his usage in August. September did increase a small amount, but there are far too many factors to determine what that cause would be. Obviously putting refelctive insulation in is not going to increase a bill-common sense tells you that. In addition, a 3 months span of having the product in is not anywhere near the time frame of determining a savings due to so many different variables to include weather, whether or not you run the A/C, how many times windows and doors are opened, etc. etc. Because the payment is finally coming due, this is clearly a case of buyers remorse. However, that being said, we value our customers and want them to be satisfied with our products and service. Our customer service team is and has been working with Mr. ****** since October and are working at coming to a resolution.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not sure this is a response from the IES company. It does not address the complaint filed in October of 2012, and another on jan. 2013, which added additional data for oct., nov., and dec. experienced kwh useage. The entire 6 months (july thru dec.) showed no decrease in kwh useage as promised back in july 2012. in fact there was an increase in 4 of the 6 months, which resulted in a 10% monthly increase by the Alabama Power Co. in my power bill. And the alpwr had no increase to their customer base.

Other notes of interest: During the initial presentation at the Bone Fish Restaurant in Hoover, Al., by Mr. *******, there was present a couple who had the r-shield installed and verified the savings , and that she could even put her candles in the attic. there is no way this could be at all possible.
Another note of interest: is mr. ******* stated that of the $121.75 monthly payments, our useage would be decreased by $70 per month and that would pay for the installation in 5 years., which would then have paid for the total amount cost of $4383 , and we would then continue the $70 savings thereafter.

I believe that this complaint would be understood by any reader of the facts that have been filed.

Why not accept the documented truth and resolve
this complaint with integrity and credibility.
Thank you. *** ******

Final Business Response
We have been in contact with Mr. ****** and are working on coming to a resolution.

10/27/2014Problems with Product / Service
04/16/2013Problems with Product / Service
03/31/2014Advertising / Sales Issues
05/06/2014Problems with Product / Service | Read Complaint Details

I chose to use the notice of cancellation within three business days after March 13, 2014, the date the work agreement was signed.

I signed a work order/agreement with AHEA on March 13th, 2014, to have a material installed in my attic. This material was supposed to cover my entire attic (2,188 sqft space) for a total charge of $9,783.00. Upon inspection after the material was installed on March 14th, I chose to use the notice of cancellation on March 18th. I called AHEA at the phone #(************) in Minneapolis MN and was told by them that they could not help me with this matter, and advised me to call ****** ****** at ************. Mr. ****** advised me that I had passed the three day cancellation date. I argued that Sat. and Sun. (the 15th and 16th of March) was not part of the three day cancellation date; he argued that Saturday was a business day. I argued it was not. Mr. ****** charged my Discover card the $9,783.00 on March 18th. This pretty much completes my complaint. I surmise I am due the $9,783.00 refund without any further question.


Desired Settlement
I would like to be refunded $9783.00.

Business Response
This job was ordered, installed, and the homeowner signed off on the completion/satisfaction form. At that point we charged the card. We have made numerous attempts to come out and go over the job with Mr. ******, but he will not let us. Once installed, the products are not reusable or returnable. The job was completed and Mr. ****** owes the full amount due.

05/01/2014Advertising / Sales Issues | Read Complaint Details

Did not receive travel voucher for cruise promised. Secondly, was not able to receive full tax credit as promised.

We had our 2013 taxes prepared by a tax professional in March of 2014. We submitted paper documents from Innovative Engergy Solutions stating we would be eligible for a tax credit of $1,857.00. However, we where only able to receive a Maximum of $500.00 per allowable tax credit by the government. Furthermore, we had already recevied $182.00 from a prior tax year, which left us with a true tax credit of only $318.00 verus the $1,857.00 discloused by Innovative Energy Solutions.

In addition, we contracted them numerous times by phone for the cruise ship tickets promised-never received.

Desired Settlement
A check in the amount of $1,939.00.

$1,539.00 tax credit differance ($1857.00 - $318.00)
$ 400.00 cruise (as stated amount on their documents)

Business Response
I pulled up the work order and you purchased solar from us as well, which qualifies for the 30% federal tax credit. I'm assuming you didn't relay that to your accountant. Code=US37F
There is no max on solar through 2016.

I'm showing the last correspondence between us was on August 29th when we ordered your cruise for your. We ordered and paid for it and therefore assumed you received it. You could have called us directly to have this taken care of. I can resend you the voucher for the cruise for you to use at your convenience. If there any questions please call us directly.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
We have printed and reviewed the documents above- form 5695 and instructions, which is the form our account used to file our taxes. We will contact our account this coming week for review once more, if needed we will have him contact you directly-in the event he has made an error.

We have received your check in the amount of $400.00, which will satisfy the cruise complaint.

However, the TAX CREDIT at this time is not resolved to our satisfaction.

Just a note, your staff was contacted 3 times, in regards to the cruise voucher. The first time we where told she would send it out, did not receive, called 2nd time, she said she would resend, did not receive, called a 3rd time, which she hung up on my husband.

Final Business Response
The cruise voucher was through an independent company that we no longer do business with.
In regards to the tax credit, feel free to have your accountant call us directly-The links I sent previously should explain the credits to your accountant if they are not aware of the Solar Tax Credits.

03/21/2014Advertising / Sales Issues | Read Complaint Details

False statements, misrepresentations, dishonesty concerning in-home sales.

Purchased a Solar attic fan, Shield PLUS insulation, and LED light bulbs. We were told we would receive $3,000.00 in energy credits on our federal and state income tax returns. However, this turned out to be false. We told the salesman we had already received an insulation credit in years past and we would not be due another one. He stated that these new products were entirely different and we would get the credits. However, we received only a federal credit of $900.00 on the fan. The Shield PLUS is a very thin aluminum sheet that overlays the fiberglass insulation. It is an inferior product that puncture easily and also tears as easily as a sheet of notebook paper. It is already coming undone where it was stapled vertically. Also, we had to loan the installer our staple gun and staples on the day of installation to get the insulation installed. The new type of life time guaranteed LED light bulbs were presented as unbreakable and in demonstration one was thrown to the ground. However, one that was installed quit working within weeks. We have been unsuccessful in getting a replacement. We have not received any energy savings at all. This is contrary to what their literature indicates and to the glowing testimonials we were shown. We believe our attic is actually colder and we just received the highest electric bill of our entire married life of 47 years. We believe this company to be dishonest, disseminating false claims and misrepresentations and deliberately making statements they know are totally false. They are cheating hardworking North Carolina citizens--consumers--seniors! Respectfully,

Desired Settlement
$2100.00 energy credit that was promised to be received, however, was not!

Business Response
This is the first I have heard from Mr. ******. The solar portion he paid for was $3000 and the federal tax credit that qualifies is 30% so clearly there was a misunderstanding. Nobody would expect a 100% tax credit - The federal credit is 30% of the qualified purchase. Code=US37F
The North Carolina credit is 35% Code=NC20F

Our LED's carry a lifetime warranty so we are happy to issue a replacement.
We have thousands of satisfied customers and I hope to make Mr. ****** one as well. In reference to the attic-It should be colder as it is containing the heat in your home during the winter months-One of our coldest, most unpredictable winters on record.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not expect a 100% credit,. I purchased other energy products as well as the fan. I did not get the credits I was told I would get for all the products. I have yet to receive any replacments of anything. There was no misunderstanding but there was blatant falsehoods!

Final Business Response
Your order amount was $4797. $3000 for a solar ventilator and $1797 for insulation and LED lighting.
The solar qualifies for a 30% federal credit and a 35% state credit.
We never received a call into our office regarding your LED that malfunctioned. We took the initiative to call you since you contacted the BBB before calling us. Please call us directly if you have any issues. The LED is being replaced.

05/06/2013Advertising / Sales Issues | Read Complaint Details

Sales agent attempted to open several credit card accounts under my name using the claim of getting no-interest financing. It reflects on my score.
For a home improvement contract the salesman said that I could get zero-interest financing. What happened was that some other guy, **********, then began trying to open up several new credit card accounts using my name. Some card companies called to confirm and I was able to stop them. Others sent me notice of a new card. And another send me a notice of rejection. I fear that the scam may have been to get my SS# and good credit rating to open credit card accounts for nefarious rfeasons.

Desired Settlement
I have canceled the contract and two of the credit cards. But others may have been requested. I hope that I don't need to take any further action. But the BBB should have this record of a shady business practice.

Business' Initial Response
********** is essentially a broker that we use to offer secondary financing options to people who would like to make improvements to their home, but do not want to pay for it all upfront. He doesn't work for us in any way. I'm assuming he gets compensated from the banks once a loan is complete. I forwarded this on to him and his response is below. I do apologize on behalf of IES if this wasn't communicated, but nothing was done in anyway to harm this individuals credit, etc.

**********s response:

Regards to customer concerns regarding his application for credit card: Customer seems to not understand the banks contacted him at contact info (email address and phone) given by him for purposes of credit card application. His contact information was given by him to ourselves to apply
for 0% interest offerings available to well qualified individuals. This is a very popular program offered by banks. Naturally they verify and underwrite the information and often call the customer as well for further validation. Also as an additional safeguard they require the customer Personally activate the card with personal identification procedures. More than one bank offer is sometimes obtained in the best interest of the customer having
more than one 0% offer to consider. We regret the misunderstanding. As to credit rating, a credit inquiry with a bank for the purpose of obtaining credit is considered a "soft" inquiry if no credit is obtained. This results in minimal, and temporary credit score impact. Hopefully this will address the customer's
concerns and questions.

02/10/2014Problems with Product / Service
07/13/2015Problems with Product / Service | Read Complaint Details

From the Desk of Dr. *** *********** March 27, 2015 To: Whom It May ConcernSubject: American Home Energy Audit DebacleLate last summer, my wife and I attended your normal seminar in Granbury, TX. Jim ****** served as dinner host and as your representative. We were impressed with the presentation and we subsequently purchased attic insulation, a solar fan, and a carton of GED bulbs. The first problem we encountered was after paying for said items and service, both were slow in arriving. The second problem was - your company replaced my 1600 CFM electric attic fan with your 20W Solar fan. When I complained that fan did not move as much air as my electric fan, your company agreed to replace said fan with your 30W Solar fan with a 1550 CFM capacity. I liked the fan?s quality and quiet operation but it was of limited value because it shut down at sundown when attic heat load is at or near its peak. We eventually resolved this issue by agreeing your company would re-install my electric fan and return my money for the Solar fan.The third problem relates to the LED 8W light bulbs. Since installing lights in late September when they finally arrived, five (5) out of the twenty four (24) bulbs have already burned out! Moreover, because bulbs did not provide sufficient lighting is some areas of the house, we purchased higher lumen LED lights at Lowe?s for considerably less money/bulb than we were charged for your 8W bulbs!As far as the insulation goes, we do not see any differences in our late summer and winter electric bills from previous years. My wife is pleased in that the insulation has served as an improved attic dust but level of effectiveness does not meet our expectations. So where do we go from here? There are a couple of things we can do. First, I can go to the BBB with a formal complaint. That is probably the most responsible thing I should do, i.e., warn others that your company?s products and services do not meet fully ?sold? expectations. But before I do that, I am going to give you an opportunity to counter my proposed action. The ball is in your court for the next month.Regards,*** ******************************Granbury, TX 76049 ************ (H)************ (C)***********

Desired Settlement
see Attached document

Industry Comparison| Chart

Energy Conservation Products & Services, Insulation Materials, Bathroom Remodeling - Walk-In Tubs

Additional Information

BBB file opened: 01/12/2011Business started: 11/01/2004Business started locally: 11/23/2010
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Department of Labor and Industry
443 Lafayette Rd N
Saint Paul, MN 55155-4344
(651) 284-5005

Type of Entity

Limited Liability Corporation

Business Management
Principal: Seth Berge (Owner)Rylee Meek (Owner)
Business Category

Energy Conservation Products & Services, Insulation Materials, Bathroom Remodeling - Walk-In Tubs

Products & Services

According to the information provided by Innovative Energy Solutions, LLC, this company offers energy efficient products.

Alternate Business Names
American Home Energy Audit, IES Enterprises, LLC, American Bathing Solutions
Industry Tips
Remodeling your home
Attic Radiant Barriers

If you choose to do business with Innovative Energy Solutions, LLC, please let them know that you contacted BBB for a Business Review.

Map & Directions

Map & Directions

Address for Innovative Energy Solutions, LLC

6957 Washington Ave S

Edina, MN 55439-1506

To | From


5 Locations

  • 700 S Harbor Island Blvd Unit 521 

    Tampa, FL 33602-6706

  • 10740 Lyndale Ave S Ste 18E 

    Bloomington, MN 55420-5605(877) 832-3265
    (612) 270-8012
    (952) 486-7771

  • 7127 Shady Oak Rd 

    Eden Prairie, MN 55344-3516

  • 6957 Washington Ave S 

    Edina, MN 55439-1506Fax: (952) 486-7416

  • 511 N Broadway Ave 

    Miller, SD 57362-1343

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Minnesota and North Dakota. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Innovative Energy Solutions, LLC is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (877) 235-9172

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 10 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips for Energy Conservation Products & Services

Remodeling your home
Attic Radiant Barriers

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On March 17, 2014, the BBB contacted this business regarding their unauthorized use of the BBB Logo on their sales materials. The business did not respond to the BBB. This business is not a BBB Accredited Business.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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