Best Buy Stores, LP - US Headquarters

Online Return Policy

You may return merchandise purchased at BestBuy.com if it meets the guidelines below. Not all products are returnable to the store. If you would like to return a major appliance, TV, accessory or furniture delivered via special delivery, please call Customer Care at 1-888-BEST BUY (1-888-237-8289).

Guidelines
You may return merchandise to a Best Buy store within the U.S. or by mail to our return center. All returns must be made in original condition and include all accessories. You will receive a credit for your purchase only if it meets the criteria below. We do not offer merchandise exchanges. Learn more about how to return an online purchase.

14-Day Return Period
Fourteen days from the date merchandise was received, refunds are available on computers, monitors, notebook computers, projectors, camcorders, digital cameras, and radar detectors.

30-Day Return Period
Thirty days from the date merchandise was received, refunds are available on the remainder of our products (see exceptions below).

Exceptions
The following items are not returnable:
* Labor and/or installation services
* Items that are abused
* Opened computer software, movies, music and video games
o If the original item is opened and is damaged or defective, or if an incorrect item was shipped, you may receive credit for these items. Please see details below (Damaged, Defective or Incorrect Items section).
* iTunes prepaid music cards
* Best Buy Digital Music Store cards
* Best Buy/Kodak Gallery Prepaid Photo Cards
* UMusic Prepaid Ringtone cards
Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details below.

Restocking Fee
A 25% restocking fee will be charged on special order products, including appliances. These fees apply unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law.

Missing Item or Damaged Product Fee
A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).

Damaged, Defective or Incorrect Items
If you return a damaged, defective or incorrect item by mail or to a Best Buy store, you will receive a credit. You may then choose to purchase a replacement item in the store or online. To make sure the store has your product in stock, call Customer Care at 1-888-BEST BUY (1-888-237-8289).

Personal Data
Please remove all personal data (e.g., computer or wireless phone data, videotapes), from any returned products. Best Buy is not responsible for any personal data left on or in these items.

Rebate Policy
Any product that was purchased when a mail-in rebate was available on the purchase is subject to having the amount of the rebate deducted from the refund amount. Unless noted otherwise, all rebates are limited to one per product, per household or address.

Promotional Items
Any product that is returned without a promotional item(s) included with the original transaction (e.g., buy a TV, get a free DVD player; buy a TV, get a free gift card; or buy a TV, get a DVD player half off), will have the value of the promotional item deducted from the refund amount.

If you'd like to return an individual item in a bundle package, you will be refunded the discounted price of the item you return, but you will be required to pay the difference between each remaining item's bundle price and its non-discounted price on the date of your bundle purchase. Please call Customer Care at 1-888-BEST BUY (1-888-237-8289) for details about how returning an individual bundle item will impact your cost.

Bundle purchases can be returned in their entirety in accordance with our standard return policy.

Please call Customer Care at 1-888-BEST BUY (1-888-237-8289) if your return is a:
Major appliance, TV, accessory or furniture delivered via special delivery
Computer that you plan to mail back to our return center for a refund
Performance Service Plan or a Geek Squad Black Tie Protection Plan
Store Return Policy

This policy applies only to purchases made at Best Buy retail stores and may vary slightly from the Best Buy.com Return Policy.

Your original receipt is required for all returns, exchanges, price matches and warranty repair services. All returns and exchanges must be in original condition and include all accessories. All returns, exchanges and price adjustments must be made in the country of original purchase. Best Buy reserves the right to request identification and to deny any return.

30-day return period
We accept returns or exchanges 30 days from the original purchase. Please review the exceptions below.

14-day return period
We accept returns or exchanges 14 days from the original purchase on computers, monitors, notebook computers, projectors, camcorders, digital cameras, radar detectors and video games purchased as used.

Non-returnable items
Non-returnable items include labor and/or installation services, consumable items such as phone cards, food and drink, or items that are damaged or abused. Opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund.

Returns Tracking

When you return or exchange an item in store, we require a valid photo ID. Some of the information from your ID may be stored in a secure database used to track returns and exchanges. Based on return/exchange patterns, some customers will be warned that subsequent purchases will not be eligible for returns or exchanges for 90 days. Customers who are warned or have been denied an exchange/return may request a copy of their Return Activity Report by calling 1-800-652-2331 or by mail at P.O. Box 51373, Irvine, CA 92619-1373. Please be prepared to provide your transaction ID, ID number, full name, address and phone number.

Valid forms of ID accepted are: US, Canadian or Mexican Driver's License, US State ID, Canadian Province ID, Matricula Consular, US Military ID, Passport, US Laser Visa, or US Permanent Resident Card.

Restocking Fee
There is a 25% restocking fee for special order products.

Apple ® iPhones
We accept iPhone returns or exchanges within 30 days from the original purchase. A 10% restocking fee will be applied.

Rebate policy
Any product that was purchased when a mail-in rebate was available on the purchase is subject to having the amount of the rebate deducted from the refund amount. Unless noted otherwise, all rebates are limited to one per product, per household or address.

Promotional items
Any product that is returned without a promotional item(s) included with the original transaction (e.g. buy TV, get free DVD player; buy TV, get free gift card; or buy TV, get DVD player half off) will have the value of the promotional item deducted from the refund amount.

Refund method
Refund will be in the same form as original purchase. Exceptions: Cash, debit or check purchases over $250 will be refunded in the form of a mail check within 10 business days of return.

Note regarding personal data on returned or exchanged products
Please remove all personal data (e.g. computer or wireless phone data, videotapes) from any returned or exchanged products. Best Buy is not responsible for any personal data left on or in a returned or exchanged product.

BestBuy.com
Policies of www.BestBuy.com may vary from our in-store policies. Please see the Best Buy.com Return Policy or ask a Customer Specialist for more details.

Best Buy For Business
Returns and exchanges of BBFB product purchased through our in-store kiosk, catalog, or via www.BestBuyForBusiness.com cannot be processed at stores. A return authorization can be obtained by calling 1-800-373-3050. Open items returns are not accepted. For full details, see the in-store kiosk, catalog, or www.BestBuyForBusiness.com.