BBB Accredited Business since 01/01/1970
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A BBB Accredited Business since 01/01/1970
BBB has determined that Best Buy Stores, LP - US Headquarters meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Best Buy Stores, LP - US Headquarters' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 8550 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
The BBB Serving Minnesota and North Dakota handles all complaints for Best Buy nationally. This report reflects customer experiences for the entire United States.
According to BBB files, this company has received complaints. The company has responded and resolved each complaint on file by making adjustments when warranted.
Complaints generally concern defective merchandise, unavailability of advertised items, failure to provide repairs within a reasonable time and unsatisfactory service.
The company has responded to complaints by stating that defective merchandise can be exchanged or repaired if the product is under warranty. In addition, the company states that they have made adjustments to their advertising and delivery policies to eliminate the cause of complaint.
The company has cooperated with the BBB in addressing the pattern of complaints.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1448|
|Billing / Collection Issues||403|
|Guarantee / Warranty Issues||922|
|Problems with Product / Service||5259|
|Total Closed Complaints||8554|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||18|
Best Buy has informed the BBB of an employment/reshipping scheme perpetrated by unknown con artists who have appropriated Best Buy's name. The scam targets unsuspecting job seekers via email with a solicitation to become a gift wrapper for Best Buy. However, the job offer is not from by Best Buy, is not legitimate and people who accept these fraudulent positions may be asked to do things for which they could be prosecuted by authorities - even if they don't realize what they're doing is illegal. For more information on reshipping schemes, visit http://www.bbb.org/us/article/492
The company advises people seeking employment with them that all Best Buy jobs in the U.S. are posted via their Employment Application Systems on their career website http://careers.bestbuy.com or www.bestbuy-jobs.com. Best Buy does not solicit or accept job applications or resumes via e-mail. All job candidates are asked to apply online via their standardized online employment application process. Any inquiry from a Best Buy recruiter inviting a candidate to apply for a position will include an invitation to apply via their Best Buy career site (see above) or inside one of their store locations.
Contact InformationPrincipal: Customer Care Lillian Barrett Alan Shinnick (Customer Service Manager) Robert C Stephens (Chief Inspector)
Electronic Equipment & Supplies - Dealers, Computers - Sys Designers & Consult, Television & Radio - Dealers, Appliances - Major - Dealers
Products & Services
Best Buy Superstores offer audio/video equipment, electronics, computers, software, appliances, and other products. Participating retailers include Best Buy Mobile, Pacific Sales Kitchen Bath & Electronics and Magnolia Audio and Video.
Refund and Exchange Policy
Effective Date: June 8, 2014
Return & Exchange Promise
to be your trusted partner for technology by delivering the advice, service and convenience you deserve - all at competitive prices. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.
You can return or exchange almost everything within 15 days for a full refund. Simply bring your item(s) to us with all contents and packaging, proof of purchase and ID, and we will process your return or exchange.
If you are not already a member, please consider joining our My Best BuyTM program. It is easy and free. You will not only enjoy points from your Best Buy(r) purchases, but as your points add up, you can reach Elite and Elite Plus status, and receive an extended returns and exchanges period of 30 or 45 days, respectively, instead of 15 days, on most purchases.
You can return or exchange mobile phones and other carrier connectable devices within 14 days for a full refund. This return period also applies if you are a My Best Buy Elite or Elite Plus member.
DetailsOpened computer software, movies, music or video games can only be exchanged for an identical item.
We are happy to answer any questions you have on how to return your purchase to one of our online Marketplace sellers or you can see Marketplace Returns and Refunds for more information.
You can cancel or return Special Order items, and you will be refunded 85% of the original purchase price. Special Order items are items not generally carried by Best Buy and/or which require that an order be placed directly with the manufacturer or distributor. The item ordered is then sent from manufacturer or distributor to Best Buy and then to you.
Custom and personalized orders made specially for you are non-returnable. Custom Order items are items where a customer has requested specific attributes (e.g. finish, color, size) or where a manufacturer builds only to order.
If you return an item bought as part of a bundle or with a promotional discount and you do not return everything - not to worry. We will reimburse you for what you do return, minus the value of the discount or freebie.
If you do not have all the original packaging or accessories, that's okay too. We can process a return with a small deduction on your refund for what is missing.
All Final Sale merchandise cannot be returned. Other nonreturnable purchases include digital content, prepaid cards, memberships, completed services, consumable items including ink and batteries, and items returned that are damaged or missing major contents.
Like many retailers, we use a third party to help prevent losses by detecting improper returns, and, except where prohibited, require a valid ID for all store returns. We accept U.S., Canadian, and Mexican Driver's Licenses; U.S. State ID; Canadian Province ID; Matricula Consular; U.S. Military ID; Passport; U.S. Laser Visa; and U.S. Permanent Resident Card. Our third-party processor may record your ID information when you return an item, and keep it in a secure database to help us validate future returns. If we caution you or deny your return, you may request a copy of your Return Activity Report by calling 1-800-652-2331.
Most products you buy on BestBuy.com, at a Best Buy Express location, or through Best Buy For BusinessTM can be returned at our stores.
If you live outside the United States, please remember to comply with all U.S. Export Administration Regulations and control laws, and know that return shipments to Best Buy need to occur within the U.S.
If you receive a product that is defective or that is not the product you ordered, please return it to a Best Buy store - and we'll arrange for a replacement. If you would rather return the item by mail, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). We will cover all reasonable and customary ground shipping fees.
Avoid shipping charges and receive a refund more quickly by returning your items to any Best Buy store within the United States.
1. Include all original packing and accessories. (If you don't have all the original packaging and accessories, that's okay. We can process a return with a small deduction on your refund for what's missing.)
2. Bring your receipt or packing slip and a valid photo ID. We accept U.S., Canadian, and Mexican Driver's Licenses; U.S. State ID; Canadian Province ID; Matricula Consular; U.S. Military ID; Passport; U.S. Laser Visa; and U.S. Permanent Resident Card.
You can return online purchases through the mail as long as they are shipped to us from within the United States.
To return an online purchase by mail:
1. Pack your return in the original shipping package, if possible.
2. Include the packing slip and return label, and indicate the reason for the return.
3. Include all original packaging and accessories.
(If you don't have all the original packaging and accessories, that's okay. We can process a return with a small deduction on your refund for what's missing.)
4. Send your return to:
BestBuy.com Return Center
14405 County Road 212
Findlay, OH 45840
For proof of delivery, we recommend that you return items via UPS or insured USPS. Best Buy does not accept international return and exchange shipments.
If you decide to return a phone or device with a plan, you are responsible for canceling your service contract with the carrier, and for all carrier charges.
There are two ways to return your phone or device and cancel your service:
Return your device to a Best Buy store. Be sure to tell the store associate that you want to cancel your service. Carrier service cancellation policies may vary.
Call Best Buy Mobile at 1-877-702-2211 (6 a.m. to midnight, CT) for instructions on how to return the device by mail. Let the phone associate know that you want to cancel your service.With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item. If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days. Any amounts deducted from a gift card will be credited to the gift card.
Here is a direct Link;
Alternate Business NamesGeek Squad, Inc, PartStore, Best Buy Company, Bestbuy.com
BBB Program ParticipationThis company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.
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