BBB Accredited Business since

Stafford Home Service, Inc

Phone: (952) 927-7194 Fax: (612) 927-7192 6225 Cambridge St, Minneapolis, MN 55416 http://www.staffordhomeservice.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Stafford Home Service, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Stafford Home Service, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Stafford Home Service, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 11, 1989 Business started: 09/18/1972 in MN Business started locally: 09/18/1972 Business incorporated 09/18/1972 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
http://www.sos.state.mn.us
Phone Number: (651) 296-2803

Minnesota Department of Labor and Industry
443 Lafayette Rd N, Saint Paul MN 55155
http://www.dli.mn.gov
Phone Number: (651) 284-5005
dli.contractor@state.mn.us

Type of Entity

Corporation

Business Management
Kris Thompson, President Dan Fournier, Partner
Contact Information
Principal: Kris Thompson, President
Business Category

Electricians Heating Contractors Lighting Consultants Cable Networking Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Connectors - Electric Filters - Air & Gas Generators - Electric Generators - Maintenance Switches - Electric Air Quality Service Fuses - Electric Smoke Detectors & Alarms Spas & Hot Tubs - Service & Repair Air Conditioning Repair Air Conditioning Systems - Cleaning Appliances - Installation Audio-Visual Consultants Audio-Visual Equipment - Service & Repair Coils - Electric Duct Cleaning Air Duct Cleaning Air Duct Repair Electric Equipment - Service & Repair Heating Equipment & Systems Cleaning & Repair Lighting Fixtures - Repair & Maintenance Security Control Equipment & System Monitors Security Cameras Security Systems Consultants Electrical Power Systems Maintenance Electrical Power Systems (Residential & Commercial) - Backup Systems Air Purifying & Cleaning Systems & Equipment Electric Heating Elements Heating Equipment Television Sys & Equipment - Closed Circuit Wire & Cable - Electric Wire Harnesses - Electrical Contractor - Low Voltage Systems Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Electricians – Residential

Service Area
Stafford Home Service, Inc provides their services in MINNESOTA.Stafford Home Service, Inc provides their services in ALBERTVILLE, ANDOVER, ANOKA, APPLE VALLEY, ARDEN HILLS, BLAINE, BLOOMINGTON, BROOKLYN CENTER, BROOKLYN CTR, BROOKLYN PARK, BURNSVILLE, CARVER, CENTERVILLE, CHAMPLIN, CHANHASSEN, CHASKA, CIRCLE PINES, COLUMBIA HEIGHTS, COLUMBIA HTS, COON RAPIDS, CORCORAN, COTTAGE GROVE, CROWN COLLEGE, CRYSTAL, CRYSTAL BAY, DAYTON, DELANO, DELLWOOD, EAGAN, EDEN PRAIRIE, EDINA, ELKO, ELKO NEW MARKET, ELKO NEW MRKT, EXCELSIOR, FALCON HEIGHTS, FALCON HGTS, FARMINGTON, FORT SNELLING, FRIDLEY, GOLDEN VALLEY, GREENWOOD, HAM LAKE, HAMEL, HANOVER, HILLTOP, HOPKINS, HUGO, INDEPENDENCE, INVER GROVE, INVER GROVE HEIGHTS, JORDAN, LAKE ELMO, LAKEVILLE, LANDFALL VILLAGE, LANDFALL VLG, LAUDERDALE, LINO LAKES, LITTLE CANADA, LONG LAKE, LORETTO, MAHTOMEDI, MAPLE GROVE, MAPLE PLAIN, MAPLEWOOD, MEDICINE LAKE, MEDINA, MENDOTA, MENDOTA HEIGHTS, MENDOTA HTS, MINETONKA BCH, MINETONKA MLS, MINNEAPOLIS, MINNETNKA BCH, MINNETNKA MLS, MINNETONKA, MINNETONKA BEACH, MINNETONKA MILLS, MINNETRISTA, MOUND, MOUNDS VIEW, MOUNDSVIEW, N SAINT PAUL, NAVARRE, NEW BRIGHTON, NEW HOPE, NEWPORT, NO OAKS, NORTH OAKS, NORTH SAINT PAUL, NORTH ST PAUL, NOWTHEN, OAK GROVE, OAKDALE, ORONO, OSSEO, OTSEGO, PINE SPRINGS, PLYMOUTH, PRIOR LAKE, RAMSEY, RICHFIELD, ROBBINSDALE, ROCKFORD, ROGERS, ROSEMOUNT, ROSEVILLE, SAINT ANTHONY, SAINT BONIFACIUS, SAINT LOUIS PARK, SAINT MICHAEL, SAINT PAUL, SAINT PAUL PARK, SAVAGE, SHAKOPEE, SHOREVIEW, SOUTH SAINT PAUL, SOUTH ST PAUL, SPRING LAKE PARK, SPRING LK PK, SPRING PARK, ST ANTHNY VLG, ST ANTHONY, ST ANTHONY VILLAGE, ST BONIFACIUS, ST LOUIS PARK, ST PAUL PARK, SUNFISH LAKE, VADNAIS HEIGHTS, VADNAIS HTS, VICTORIA, W SAINT PAUL, W ST PAUL, WACONIA, WATERTOWN, WAYZATA, WEST SAINT PAUL, WEST ST PAUL, WHITE BEAR LAKE, WHITE BEAR LK, WHITE BEAR TOWNSHIP, WHITE BEAR TP, WILLERNIE, WOODBURY & YOUNG AMERICA, MN.
Products & Services

According to information provided by Stafford Home Service, this company offers a full-service Electric, Heating & Cooling Contractor for residential and commercial customers.

Industry Tips
Remodeling your home

Additional Locations

  • 6225 Cambridge St

    Minneapolis, MN 55416 (952) 927-7194

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/8/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Dear BBB: I'm writing to complain about Stafford Home Service located out of Minneapolis. I contracted with them to install a bathroom fan and track lighting. These jobs were scheduled to be completed in one visit. After four visits, including one they scheduled but did not show, the jobs are not fully complete. I called them to complain but they haven't done anything to fix the problems. The bathroom fan installed only starts after 30 seconds and they insist that all bathroom fans currently do that. Initially I believed them but now since the track lighting seems to have a similar problem, I think they didn't tell me the truth. At the time, the fan was already installed when I was told that bathroom fans without delays do not exist. I didn't think I had any other options. Now, I don't believe that and would like them to install one that starts when you turn the switch. The track lighting switch has a delay for a few seconds before the light comes on. Earlier they put a switch in that only worked sometimes and they told me I would just have to jiggle it until it came on. They since put in a switch and there is still a delay of several seconds before the lights go on.

Desired Settlement: I would like both of these fixed so that the function occurs when the switch is turned on. I just received a bill (invoice #*****). Frankly, I'm baffled at their willingness to leave the jobs in this state given their advertising of high customer satisfaction. I had a good experience with them earlier and their customer reviews seem very positive. I don't understand why this job has been so difficult for them to do satisfactorily. Thank you. *********** **************** Hopkins, MN 55343 ************ (H) ************ (C)

Business Response: Initial Business Response /* (1000, 5, 2015/12/24) */ I reached out to **** on 12/24/15 & left a message on his phone to contact me to discuss the problems. Kris ******** ************ Co-Owner Stafford Home Service Initial Consumer Rebuttal /* (2000, 11, 2016/01/08) */ I would like to withdraw my complaint against Stafford Home Services


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Stafford Home Service, Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)