BBB Accredited Business since
Phone: (952) 927-7194 Fax: (612) 927-7192 6225 Cambridge St, Minneapolis, MN 55416
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A BBB Accredited Business since
BBB has determined that Stafford Home Service, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Stafford Home Service, Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803
Type of Entity
Business ManagementKris Thompson, President Dan Fournier, Partner
Electricians Heating Contractors Lighting Consultants Cable Networking Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Connectors - Electric Filters - Air & Gas Generators - Electric Generators - Maintenance Switches - Electric Air Quality Service Fuses - Electric Smoke Detectors & Alarms Spas & Hot Tubs - Service & Repair Air Conditioning Repair Air Conditioning Systems - Cleaning Appliances - Installation Audio-Visual Consultants Audio-Visual Equipment - Service & Repair Coils - Electric Duct Cleaning Air Duct Cleaning Air Duct Repair Electric Equipment - Service & Repair Heating Equipment & Systems Cleaning & Repair Lighting Fixtures - Repair & Maintenance Security Control Equipment & System Monitors Security Cameras Security Systems Consultants Electrical Power Systems Maintenance Electrical Power Systems (Residential & Commercial) - Backup Systems Air Purifying & Cleaning Systems & Equipment Electric Heating Elements Heating Equipment Television Sys & Equipment - Closed Circuit Wire & Cable - Electric Wire Harnesses - Electrical Contractor - Low Voltage Systems Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Electricians – Residential
Service AreaStafford Home Service, Inc provides their services in MINNESOTA.Stafford Home Service, Inc provides their services in ALBERTVILLE, ANDOVER, ANOKA, APPLE VALLEY, ARDEN HILLS, BLAINE, BLOOMINGTON, BROOKLYN CENTER, BROOKLYN CTR, BROOKLYN PARK, BURNSVILLE, CARVER, CENTERVILLE, CHAMPLIN, CHANHASSEN, CHASKA, CIRCLE PINES, COLUMBIA HEIGHTS, COLUMBIA HTS, COON RAPIDS, CORCORAN, COTTAGE GROVE, CROWN COLLEGE, CRYSTAL, CRYSTAL BAY, DAYTON, DELANO, DELLWOOD, EAGAN, EDEN PRAIRIE, EDINA, ELKO, ELKO NEW MARKET, ELKO NEW MRKT, EXCELSIOR, FALCON HEIGHTS, FALCON HGTS, FARMINGTON, FORT SNELLING, FRIDLEY, GOLDEN VALLEY, GREENWOOD, HAM LAKE, HAMEL, HANOVER, HILLTOP, HOPKINS, HUGO, INDEPENDENCE, INVER GROVE, INVER GROVE HEIGHTS, JORDAN, LAKE ELMO, LAKEVILLE, LANDFALL VILLAGE, LANDFALL VLG, LAUDERDALE, LINO LAKES, LITTLE CANADA, LONG LAKE, LORETTO, MAHTOMEDI, MAPLE GROVE, MAPLE PLAIN, MAPLEWOOD, MEDICINE LAKE, MEDINA, MENDOTA, MENDOTA HEIGHTS, MENDOTA HTS, MINETONKA BCH, MINETONKA MLS, MINNEAPOLIS, MINNETNKA BCH, MINNETNKA MLS, MINNETONKA, MINNETONKA BEACH, MINNETONKA MILLS, MINNETRISTA, MOUND, MOUNDS VIEW, MOUNDSVIEW, N SAINT PAUL, NAVARRE, NEW BRIGHTON, NEW HOPE, NEWPORT, NO OAKS, NORTH OAKS, NORTH SAINT PAUL, NORTH ST PAUL, NOWTHEN, OAK GROVE, OAKDALE, ORONO, OSSEO, OTSEGO, PINE SPRINGS, PLYMOUTH, PRIOR LAKE, RAMSEY, RICHFIELD, ROBBINSDALE, ROCKFORD, ROGERS, ROSEMOUNT, ROSEVILLE, SAINT ANTHONY, SAINT BONIFACIUS, SAINT LOUIS PARK, SAINT MICHAEL, SAINT PAUL, SAINT PAUL PARK, SAVAGE, SHAKOPEE, SHOREVIEW, SOUTH SAINT PAUL, SOUTH ST PAUL, SPRING LAKE PARK, SPRING LK PK, SPRING PARK, ST ANTHNY VLG, ST ANTHONY, ST ANTHONY VILLAGE, ST BONIFACIUS, ST LOUIS PARK, ST PAUL PARK, SUNFISH LAKE, VADNAIS HEIGHTS, VADNAIS HTS, VICTORIA, W SAINT PAUL, W ST PAUL, WACONIA, WATERTOWN, WAYZATA, WEST SAINT PAUL, WEST ST PAUL, WHITE BEAR LAKE, WHITE BEAR LK, WHITE BEAR TOWNSHIP, WHITE BEAR TP, WILLERNIE, WOODBURY & YOUNG AMERICA, MN.
Products & Services
According to information provided by Stafford Home Service, this company offers a full-service Electric, Heating & Cooling Contractor for residential and commercial customers.
Industry TipsRemodeling your home
6225 Cambridge St
Minneapolis, MN 55416 (952) 927-7194 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Dear BBB: I'm writing to complain about Stafford Home Service located out of Minneapolis. I contracted with them to install a bathroom fan and track lighting. These jobs were scheduled to be completed in one visit. After four visits, including one they scheduled but did not show, the jobs are not fully complete. I called them to complain but they haven't done anything to fix the problems. The bathroom fan installed only starts after 30 seconds and they insist that all bathroom fans currently do that. Initially I believed them but now since the track lighting seems to have a similar problem, I think they didn't tell me the truth. At the time, the fan was already installed when I was told that bathroom fans without delays do not exist. I didn't think I had any other options. Now, I don't believe that and would like them to install one that starts when you turn the switch. The track lighting switch has a delay for a few seconds before the light comes on. Earlier they put a switch in that only worked sometimes and they told me I would just have to jiggle it until it came on. They since put in a switch and there is still a delay of several seconds before the lights go on.
Desired Settlement: I would like both of these fixed so that the function occurs when the switch is turned on. I just received a bill (invoice #*****). Frankly, I'm baffled at their willingness to leave the jobs in this state given their advertising of high customer satisfaction. I had a good experience with them earlier and their customer reviews seem very positive. I don't understand why this job has been so difficult for them to do satisfactorily. Thank you. *********** **************** Hopkins, MN 55343 ************ (H) ************ (C)
Business Response: Initial Business Response /* (1000, 5, 2015/12/24) */ I reached out to **** on 12/24/15 & left a message on his phone to contact me to discuss the problems. Kris ******** ************ Co-Owner Stafford Home Service Initial Consumer Rebuttal /* (2000, 11, 2016/01/08) */ I would like to withdraw my complaint against Stafford Home Services