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BBB Business Review

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BBB Accredited Business since

Xcel Energy, Inc.

Additional Locations

Phone: (800) 895-4999 Fax: (612) 330-6185 View Additional Phone Numbers 414 Nicollet Mall Fl 5, Minneapolis, MN 55401 http://www.xcelenergy.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Xcel Energy, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Xcel Energy, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 123 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

123 complaints closed with BBB in last 3 years | 44 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 56
Billing/Collection Issues 31
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 32
Total Closed Complaints 123

Additional Complaint Information

Xcel Energy is a United States electric and natural gas utility company with operations in twelve western and midwestern states. Xcel was formed in 2000 by merging Minneapolis based Northern States Power and Denver based New Century Energies. BBB file experience shows that this company has a satisfactory customer experience record. This company is a member of the BBB and has agreed to abide by the BBB's membership and customer service standards. A satisfactory record means that the company has responded to any customer complaints, has no pattern of complaint activity, no questionable advertising or selling practices that we are aware of and no serious law enforcement actions involving its marketplace conduct.

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Xcel Energy, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: January 01, 1971 Business started: 01/01/1909 Business started locally: 01/01/1909
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
http://www.sos.state.mn.us
Phone Number: (651) 296-2803

Minnesota Department of Labor and Industry
443 Lafayette Rd N, Saint Paul MN 55155
http://www.dli.mn.gov
Phone Number: (651) 284-5005
dli.contractor@state.mn.us

Business Management
Laura McCarten, Vice President Liz Horner, Sr. Customer Advocate Gary Johnson, VP/General Counsel Dick Kelly, CEO John Pacheco, CEO (Xcel Energy Foundation) Carly Preston, Customer Advocate
Contact Information
Principal: Laura McCarten, Vice President
Business Category

Electric Companies Natural Gas Companies Utilities Underground - Locating

Products & Services

Xcel Energy is a United States electric and natural gas utility company with operations in twelve western and midwestern states. Xcel was formed in 2000 by merging Minneapolis based Northern States Power and Denver based New Century Energies.


Customer Review Rating plus BBB Rating Summary

Xcel Energy, Inc. has received 3.68 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.