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A BBB Accredited Business since
BBB has determined that Xcel Energy, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Xcel Energy, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 125 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||35|
|Total Closed Complaints||125|
Additional Complaint Information
Xcel Energy is a United States electric and natural gas utility company with operations in twelve western and midwestern states. Xcel was formed in 2000 by merging Minneapolis based Northern States Power and Denver based New Century Energies. BBB file experience shows that this company has a satisfactory customer experience record. This company is a member of the BBB and has agreed to abide by the BBB's membership and customer service standards. A satisfactory record means that the company has responded to any customer complaints, has no pattern of complaint activity, no questionable advertising or selling practices that we are aware of and no serious law enforcement actions involving its marketplace conduct.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Licensing, Bonding or Registration
These agencies may include:
Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803
Business ManagementLaura McCarten, Vice President Liz Horner, Sr. Customer Advocate Gary Johnson, VP/General Counsel Dick Kelly, CEO John Pacheco, CEO (Xcel Energy Foundation) Carly Preston, Customer Advocate
Electric Companies Natural Gas Companies Utilities Underground - Locating
Products & Services
Xcel Energy is a United States electric and natural gas utility company with operations in twelve western and midwestern states. Xcel was formed in 2000 by merging Minneapolis based Northern States Power and Denver based New Century Energies.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview