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A BBB Accredited Business since 03/10/1971
BBB has determined that Xcel Energy, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Xcel Energy, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 68 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Xcel Energy is a United States electric and natural gas utility company with operations in twelve western and midwestern states. Xcel was formed in 2000 by merging Minneapolis based Northern States Power and Denver based New Century Energies. BBB file experience shows that this company has a satisfactory customer experience record. This company is a member of the BBB and has agreed to abide by the BBB's membership and customer service standards. A satisfactory record means that the company has responded to any customer complaints, has no pattern of complaint activity, no questionable advertising or selling practices that we are aware of and no serious law enforcement actions involving its marketplace conduct.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||2|
|Billing / Collection Issues||39|
|Problems with Product / Service||26|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||68|
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Minnesota Public Utilities Commission
121 7th Pl E Ste 350
Saint Paul, MN55101-2147
Contact InformationPrincipal: Ms. Laura McCarten (Vice President)Ms. Liz Horner (Sr. Customer Advocate)Mr. Gary Johnson (VP/General Counsel)Mr. Dick Kelly (CEO)Mr. John Pacheco (CEO (Xcel Energy Foundation))Ms. Carly Preston (Customer Advocate)
Electric Companies, Natural Gas Companies, Utilities Underground - Locating
Products & Services
Xcel Energy is a United States electric and natural gas utility company with operations in twelve western and midwestern states. Xcel was formed in 2000 by merging Minneapolis based Northern States Power and Denver based New Century Energies.
Alternate Business NamesN S P, Northern States Power Company, Xcel Energy
BBB Program ParticipationThis company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.
If you choose to do business with Xcel Energy, Inc., please let them know that you contacted BBB for a Business Review.
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Minnesota and North Dakota. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Xcel Energy, Inc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 10 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Electric Companies
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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